NovaCustom

I had an excellent experience with NovaCustom. The ordering process was straightforward, with clear customization options that allowed me to build a laptop tailored to my exact requirements. Their customer service was responsive and helpful throughout the process, addressing any questions I had promptly. The laptop itself is of outstanding quality, with attention to detail in both hardware and software configurations. Shipping was fast, and the product arrived securely packaged. Overall, NovaCustom exceeded my expectations, and I would highly recommend them to anyone looking for a customizable laptop solution.

My laptop was delivered in a well configured state. At all, itd security, due open source UEFI, is high

A first-class company. Communication regarding unexpected hardware integration delays was much appreciated.

After a receiving shiny new laptop I had difficulties setting it up. Service was prompt, friendly and helpful. With a solution finally found. Great product with great followup service.

Although NovaCustom wasn't a complete surprise to me (I knew the brand already, most likely after following some article about Coreboot), its name was dormant for me and was reawakened in February this year, when I came across a nv41 review in an article by Solène Rapenne on her excellent blog at https://dataswamp.org/~solene/2024-01-03-laptop-review-novacustom-nv41.html Then, I remembered that there was a European manufacturer, with excellent feedback from its consumers with Coreboot bios! The choice was immediately made. The nv41 I bought is a hyper-light 14“ notebook, in beautiful and discreet bluish gray tones, with the logo on the lid standing out. Equipped with a powerful i7-1260p, 32Gb DDR4 RAM and SSD M. 2 Samsung 980, this laptop is corresponding in full to my needs. While there are ample chances for customization like different logo on the bios boot or laptop lid, the only customization I opted for was an inscription on the palmrest. On its website, however, it is visible and possible to make choices to customize the notebook and system tailored to you. For last, I couldn´t let my review end before praising Wessel professionalism and sympathy.

The laptop is of great quality, is very fast, and came with everything I ordered, and runs my operating system really good. I removed a star since there is a dead pixel at the top of the screen (which is disappointing when you pay over $3,000 CAD for a laptop), but nothing is perfect in life so it's whatever.

Von der Bestellung über Kommunikation, Lieferung und Bearbeitung einer kleinen Reklamation hat novacustom 5 Sterne verdient. Perfekt trifft es gut!

A highly configurable laptop that ticked all my checkboxes. I ordered the laptop on a Thursday and had it on the following Tuesday; excellent service time for a custom laptop sent from the Netherlands to Sweden.

I would like to commend the exceptional customer service provided by Novacustom. They took the time to understand our specific work requirements and built a powerful PC tailored to our needs. Their team was responsive and supportive throughout the entire process, ensuring that we received exactly what we needed. It's clear that they prioritize customer satisfaction, and we greatly appreciate their professionalism and expertise

Super fast delivery and the laptop is great - exceeding my expectations.

Les choix disponibles m'ont permis de demander un PC qui corresponde vraiment à mes besoins, sans fioritures inutiles. J'ai beaucoup aimé les options disponibles, il n'y en avait pas forcément beaucoup mais elles m'ont semblé largement suffisantes. J'ai profité de la personnalisation de la gravure sur le dos du PC, avec un logo contenant des détails fins, et je trouve la qualité incroyable. J'ai commandé l'ordinateur (en pré-vente) fin mai pour une livraison initialement annoncée en juin-juillet. Les développements sur le logiciel d'amorçage Coreboot ont finalement été plus compliqués que prévus pour la configuration que j'avais demandée, et j'ai reçu le PC début octobre. Wessel a très bien communiqué sur le sujet, avec un mail d'informations par mois et un lien Github vers l'avancement des développements, ainsi qu'une compensation financière. Les réponses à mes quelques questions sont arrivées très rapidement. Je n'ai pas encore testé tous les aspects du PC, mais jusqu'ici tout est très bien.

Bestellvorgang ist sehr übersichtlich mit guten Hinweisen für die Konfiguration des Geräts. Die Lieferung kam sehr schnell, Rückfragen per Mail wurden ebenfalls sehr schnell beantwortet. Alles in allem sehr professionell.

Great customer support, great, modern hardware (one of a kind in Europe). Received my laptop very quickly after it was shipped.

Ware von bester Qualität, ausgezeichneter Service, obwohl man ihn eigentlich nicht braucht, weil ja alles reibungslos läuft, aber wenn man z.B. einen Wechsel beim Drucker hat wie ich und das nicht installiert bekommt, haben die mir sofort geholfen, bis es installiert war (sehr geduldig !!!) und das auch nach Jahren nach dem Laptopkauf! Einzigartige Möglichkeit sich das Laptop zusammenstellen zu lassen und genial auch die Möglichkeit der Personalisierung, so etwas möchte ich nie wieder missen, man freut sich jeden Tag, wenn man an dem Laptop sitzt. Ich habe jetzt noch einen zweiten bestellt (14 Zoll), der erste Laptop hatte 17 Zoll. Absolut zufrieden!! Wenn man so etwas mal hatte, kann man nie mehr zu einem Laptop von der Stange zurückkehren.

I've experienced excellent advise and support from NovaCustoms helping me to choose, configure and order the right laptop. Ordered on a Thursday, got it already on the Saturday right after. I decide to go 'all the way' for security and open-source, hence I ordered a laptop with Heads, Coreboot and Qubes OS. I have a reasonable understanding of Linux and configuring such a system, but I'm also aware I still have a lot to learn. And that is exactly why I decided to order with NovaCustoms, because I know I can rely on their continued support in case I need assistance. So far I managed mostly on my own and really enjoy tuning Qubes OS to my needs on this very nice, silent, and fast laptop. Also thumbs-up for their efforts on sustainability and social dimensions. Check their website! All in all, I recommend both this company from a service point of view, and their high quality products

I paid for expedited shipping and it's been stuck in a country that's neither the origin or the destination for 2 weeks. Idk if it's a scam or what

Discovery of Nova Custom was a revelation to me. Impeccable service with prompt reactions to user queries. Quick delivery of my NV41 with core boot and Qubes OS. Although I must admit that learnig Qubes OS requires a steep learning curve. I have for the moment switched back to my old love, Linux Mint. Before coming back to Qubes OS as my daily workhorse I have first to figure out many technical details such as permanently mounting external drives, etc. Qubes OS is now running on another machine for figuring out these features first. All this does not change my jugment about Nova Custom. The five stars are ampy merited. Thank you

I've read good things about NovaCustom. I like the ethical standards maintained by them and their commitment to provide service even after my purchase. Their products are privacy-oriented, which is I care about and delivery was as committed. Communication with them has been good; however, I did feel in some cases, they were unable to understand what I saying in the mails. That didn't however have any undesired effects on the product that I wanted and got; just that my communication could have been better understood.

I bought a laptop with Qubes OS preinstalled, with a custom etched logo and with a pair of sound-cancelling headphones. I'm quite happy with both products. The experience setting up Qubes was very smooth. The performance and battery life are excellent (3-4h when editing documents, using email, etc), although I had to set the fan speed to "Performance" in the bios - the laptop felt a bit too warm with the default settings. The custom etching looks great as well. There are still some fairly minor issues with Qubes: adjusting the screen brightness with the keyboard buttons did not work properly and Bluetooth does not seem to work out of the box, although I have not tried to fix it since I don't use it. I'm also very happy with the headphones: the battery lasts more than two whole work days and the noise cancelling is quite good.

I have nothing to complain about. The processing of the order, the building of the laptop, the shipping, it was all finished swiftly.

I really, really liked the ability to customize the full set-up, along with the terrific support during the ordering stage. I'm not a super linux user, just someone trying to break away from the MS ecosphere, so I can't comment on all the details of the custom coreboot etc. things, which I'm sure are excellent. But as a basic computer user, here are my thoughts: The hardware interface is not as pleasant to use as my previous Lenovo laptops. The touchpad is less responsive, and the keyboard doesn't feel as nice. I know you don't do the hardware yourselves, but source it from someone else--but it is less pleasing than other name brand computers. The battery when running Linux runs out substantially faster than when it runs Windows. I get 8ish hours on Windows and 2ish hours on Linux. This seems . . . odd. Some internet searching suggests that this has to do with hardware performance being optimized for WIndows, but still--a quarter the battery time? It's not a huge deal for me, but something I would have liked to know before I bought the computer. The startup option to select the OS worked perfectly the first time, but after I used Windows the first time it then automatically went into Windows, and to get back to Linux I have to mash the F7 at exactly the right moment at subsequent startups. Again, some internet searching has suggested solutions for this, but also it would have been nice to get instructions about how to prevent it or reset it when I got the computer. I say 'yes' in 'would you recommend us', but it's a sort of qualified yes.

I have been very happy with my NV41 as well as NovaCustom as a whole. Before my purchase they not only answered my questions about the differences between Heads and UEFI but did so in detail with comparison screenshots. The laptop had more customization options available than pretty much any other brand I could find. The laser engraving on the palm rest looks fantastic. The laptop shipped within a couple business days and arrived to my doorstep in Canada about seven days from when I purchased it which I find to be great turnaround time. Unlike some other brands they include duties and fees in the price I paid so I didn't have to worry about how much extra I would have to pay once it hit Canada's border and my government would take an extra pound of flesh from me. The laptop was well packaged and everything on the inside was in pristine condition.

Je ne parlerai pas du PC car il correspond à mes attentes. Je préfère m'attarder sur les conseils (puisque que j'ai pu personnaliser en rapport à mes besoins) et sur les échanges WhatsApp de qualité qui m'ont permis de garantir une bonne livraison. Merci je recommande votre société.

Zeer tevreden met de aflevering, communicatie en werking van de laptop. Dankzij de configurator, heb ik er 1 naar mijn wensen kunnen samenstellen.

My computer is as good as I imagined it, it runs GNU/Linux smoothly and I don't have any random unknown hardware problem popup when I use it. The pricing is legit compare to the specs and the service. I received it in less than a week and it was very easy to ask for small change on my order before the laptop was sent to me (thanks a lot Wessel!). I am using it for months now and so far I didn't have any thing to say about it except it's perfect! I will definitely order my next laptops there.