Comentarios para Sportshop.com

Dear Susan, Thank you for your review. I'm sorry to hear that the package was not delivered in time for your daughters birthday! Within the Netherlands and Belgium, we have a delivery promise to deliver the next business day. Unfortunately, we can not guarantee that for shipments to Malta. The average shipping times are mentioned on our website. We're very sorry that this was not clear before the order was placed, and will look into this to prevent this inconvenience in the future. Our sincere apologies for this situation!

Dear Wahab, First of all, thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to review the situation with you. In your review you indicate that you are not receiving a response to your email and that you have not yet heard anything about your package. I see that you sent us an email on 06-10. Unfortunately, our department is very busy and you did not receive a response until this morning. Our apologies for this. You placed an order with us on 29-09. We packed and shipped the package on 30-09, and on 03-10 the carrier sent the package to destination country. On our website, you can see that the average shipping time to United Arab Emirates is 4-8 working days. Therefore, we expect the package to arrive in destination country quickly and then be forwarded. We apologize for the inconvenience!

Dear Anine, First of all, I would like to thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers tremendously, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope we can rectify this together, which is why I am happy to look into the situation with you. How annoying that you haven't received the package yet. I see it is on its way to you. They made a delivery attempt yesterday but were unsuccessful. The package was finally delivered to you according to the track and trace on 14-08. The package indeed made several attempts and could not be delivered because your telephone number was not on the package. As a result, we have compensated you by refunding the shipping costs to you. I hope you like the bag you ordered!

Beste Guido, Bedankt voor het invullen van deze beoordeling. We vinden het fijn om te lezen dat je zeer tevreden bent. We hopen je zeker nog een keer terug te zien bij een van onze webshops!

Beste S, Bedankt voor het invullen van deze positieve beoordeling. We vinden het fijn om te horen dat je al jaren klant bij ons bent voor onze verschillende sporten. We hopen je snel weer terug te zien op de website!

Beste Frans, Bedankt voor het invullen van je beoordeling. Wat leuk om te lezen dat je de hele bestelervaring als positief hebt ervaren. We zijn continu bezig om alle processen te verbeteren en zo optimaal te laten verlopen voor onze klanten. We hopen je snel weer terug te zien op onze webshops!