Reactie van het bedrijf
Hi Arturs,
Thank you for sharing your feedback.
I'm sorry to hear you're not satisfied with our service and products.
At On That Ass, we aim to make subscribing easy. When canceling, we do require a one-month notice period. This is part of our policy, explained during sign-up, though we apologize if it wasn't clear.
Regarding product quality, we strive for high standards and are sorry you've had issues with color fading. I'll email you some tips to maintain item quality.
Regarding loyalty item pricing, our hoodies and other items can be obtained using shopping credits, not real euros. These are earned through your membership, meaning they're free (excluding shipping) for loyal customers.
We've emailed you to discuss further and find a resolution.
Looking forward to your response.
Best regards,
Sofie | Team ON THAT ASS