I wish the language for the theory exams is more clear, and wish for more English language choices.
Because of having to re-take my theory exam on 4th Dec 2023 after my previous theory exam became invalid after 1,5 years, I have online ordered a theory practice package of 20 times. But I was surprised to find out that the language is only in Dutch when I started my 1st practice last Sunday evening, because I have registered for an English theory exam, just like before, and my theory book is also in English.
I immediately left a message to the helpdesk and got a response back the next morning offering to cancel my package and refund my money. But seeing how limited your choices is for English, and considering how little time I have still left for the practicing before my exam, and how much more it costs to switch to an English package, I still decided to continue with the Dutch package, even though my Dutch is not as proficient as my English. And as it proved also now after more practices, often not being able to accurately understand every Dutch word is my main reason to fail certain parts due the practices. I hope that with my previous experience in passing the exam and my enhanced knowledge about the real traffic through my driving lessons, I can still have a good chance in passing the theory exam at one go this time.
I’m happy with the service you offered but would have wished to have made a better informed choice from the very beginning, and would wish that there are more choices for English practice. Thank you!