Response from the business owner
Dear Johan,
Thank you for your review and, of course, your order.
It is correct - depending on the country we have to ship to we give an estimated transit time for the web shop orders, This estimate is meant for normal packages, shipped by DPD or PostNL with a maximum length of 100 or 170cm.
For larger shipments, such as with your order, different rules apply. Mostly collection is one day after we made the booking, and handling by the transport companies might take longer.
This adjusted delivery period is notified at the end of the order process, before you proceed to payment.
We are therefore very sorry that the delivery took longer than expected, but it also seems that you have overlooked a notification.
Sailcenter does not want to promise more than we can deliver. This is a very difficult subject, especially with shipments that have to be fulfilled by third parties. Hence an exception has been made for the transmission of long lengths such as rolled sails, masts and booms.
Best regards,
Team Sailcenter
