good but delivery needs work
Emailing with a representative of Drent was efficient and productive, as they communicated dates and also was very helpful in assisting us in choosing the material and color for the Hay Sofa.
My only issue is the delivery. The sofa gets delivered in big boxes which the delivery man helped move them in, which was great. However he did not help us to set up the couch. To this day we haven't been able to connect the 2 couches no matter how many times we tried to fit the metal parts from one sofa piece into the other sofa piece. The instructions are clear but it doesn't seem to connect! It would have been nice to have someone with experience to help us and give us tips. Furthermore, the paper of those big boxes are very hard to dispose of. Where I live, as I am sure is common in many places in the Netherlands, you have to place the cardboard in Klikos. There is so much leftover paper and the structure is quite tight, that you cannot bend the cardboard fully (and doesn't fit in the Klikos). To this day, the paper is still in our driveway as we don't have a big enough car to dispose of it. The quotation I got from someone to come pick it up is 100 EUR, which is an added cost you might need to think about. It would have been nice, if after someone helped us install the couch, they could take the paper away as well. I only mention this, as the price of this Hay couch is quite high, I suppose I just expected a bit more assistance and convenience with the delivery.
