NON-EXISTENT return policy
I love music, I respect small business, and I am a level-headed person. I also never write reviews. But I had such an absolutely terrible customer experience with DJ Stunter that I am compelled to write. I purchased a Midi controller, but it wasn't for me, so I called to return it. I was told that the item could not be returned because it came with software. I assured them I did NOT register or download the software, that the software was a MINOR element of the purchase (the HARDWARE was the purchase), and that nowhere in the purchase process did the item clearly express this limitation. He furiously and condescendingly replied that it was buried in the terms & conditions. That I could get a lawyer if I want.
Anyways, I get it, stores have rules and returns present a risk to your thin bottom line. But the way I was treated by the employees, the hour+ cumulatively spent waiting on hold, the unanswered emails for days... Not to mention the product itself was overpriced to the competition. I thought I was doing good by supporting the little guy, but DJ Stunter is little for a reason -- they treat customers terribly. Please, do not support this business.
