Reviews voor Neptune Store

Overall excellent and will order again.

I can only describe neptunestore.eu as being my Local Fish Store that happens to be online and 2.000km away from me. The level of customer service and attention is better than I have ever got from any local reef store that I go to. Wilbur Tim, and everyone else are truly and genuinely committed to the wellbeing of your animals and will go to extreme lengths to help you out in case something happens. I love my Neptune gear (and have owned all other brands you can think off) and in our hobby everything will fail at some point. So having someone that I know will be there for me and support me is crucial, and no one i have come across does it better than Neptunestore.eu.

I have ordered several times from your shop always whit good service

Recently ordered a ph probe to replace my probe in an Alkatronic machine. Have been considering moving away from Focustronic for awhile as I find their software quite troublesome. Have to admit Neptune would be at the top of our list as a better solution. There was a problem with shipment however they tried everything they could to resolve it. So great customer care and amazing product

You decided to stop shipping to Israel leaving customers with unacceptable shipping rates and bad service. I will stop buying your equipment and gradually retire Neptune equipment I purchased worth $$$$ just because of your bad service. I cannot rely on you for parts and service paying outrageous shipping rates

All Neptune Systems products, at good prices. Fast and economic shipping. And the most important, good communication and good costumer care. 100% recommendable. I am sure I will continue shopping there.

I have bought complete system from Neptune. During last 6 months I opened 4 ticket for different part of system . You service and quality is horrible in comparison to your price . You forced me send back first defective part , even you don’t have the system to make a return Label for Post . I spied 50 Euro until now Zinsendiensts back your defective parts plus a lot of time that wasted . I wrote a lot of complaint email but it seems you don’t care . And it seems you don’t like to make your customer happy.

Siempre tienen muy buena comunicación con el cliente. Facilidad en la compra y envíos efectivos

Never had a problem with Neptune NL. I once had an issue with a WAV pump and they promptly referred me to Neptune US and the problem was solved very quickly by replacing the whole kit. Authorised by US and promptly actioned by NL.

Très bonne première expérience avec Neptune Store. Matériel tout à fait conforme à sa description et livraison rapide. Je recommande vivement ce vendeur

I got what I wanted and fast!

Versandkosten wirklich in Ordnung, sehr schnelle Lieferung in guter Verpackung.

Despite some issues with the parcel courrier service provider, the store and the customer service was outstanding with good listening and rapid feedback. Don’t hesitate go ahead!

The best shop in Europe best service ever!

I order a battery for my aquarium. It was shipped really fast

I have received my order but to my surprise the delivery company who delivered asked me to pay an additional $25 for some fees that I was not prepared for. it is a small amount of money but it should have been clear to me in advance on top of the fact that the tracking for the shipment is not clear.

Apparently PostNL cannot find the Republic of Ireland. Need to have a more reliable shipping carrier as an option.

Good service and good after sales support

very kind and helpful! I like the eshop too!!! easy to find whatever you want to buy!!

Ich habe die Ware aus Deutschland bestellt und in 2 Tage schon angekommen. Alles war top zuverlässig

Firstly upon ordering with my details for delivery unchanged since my first order 2017 this order was not dispatched on time because my details were not correct I ordered same as I did with same details change was on Neptune side not mine nor was I asked to update my details until order was delayed Secondly as I respond today 21 at of march my order has not arrived I’m aware these emails are automatically sent but algorithms should ensure item has been delivered first Customer service should be looked at rather than blaming customer for not putting in correct address I filled in details upon first order 2017 they have not been changed my me since all other orders were sent out straight away this one was not and again I have not received item

Good experience delivered on time with no hassle

Fast, reliable, customer minded. Highly recommended.

Fast good lean delivery

I have no complaints. Always prompt appropriate response to queries and orders are processed and dispatched very quickly.