Goed, zou er zeker weer terugkomen

Zending was niet leverbaar bleek na de bestelling. Hun namen contact op met mij of ik wilde wachten op de bestelling een paar weken later of dat ik de bestelling wilde annuleren. Ze hielden zich perfect aan de afspraak. Het werd volgens afspraak geleverd. Ik ben er helemaal blij mee.

Aanbevelen? Ja

Ellie , Liempde

10

top service, top produkte

Würden Sie uns weiterempfehlen? Ja

Roland , Neunkirch Schweiz

10

Excellent service!

The service provided is absolutely great!

Aanbevelen? Ja

British Catlover , London

1

Rubbish

Ordered item 5 January 2021 - still not arrived and all they do is blame Brexit! Have emailed several times but not at all helpful. Avoid.

Would you recommend us? No

Lol , UK

Response from the business owner

Hello Jayne, This is Marcus, I am the owner of The Pet Empire. First of all we feel sorry for your experience to be a negative one and we will make sure to solve your complaint. However I don't think your review is fair toward our serviceteam. I noted that we shipped you 2x the product and answered your questions accordingly. Also I have seen that my colleagues have had lots of contact moments with our warehouse and the postal services to do all things possible from our side to help you receive your product. Calling us ''rubbish'', writing ''avoid'' and ''all they do is blame Brexit'' does not represent the actions we have taken to help you. Brexit has had a very troubling effect on all shipments in and out of the UK and on top of all other ''Corona challenges'' we are coping with last year it was quite a hassle for our service team. In order to resolve your complaint we have now for the third time shipped the product to your address in the UK. So there are now 3 parcels on their way to your address. You will receive the tracking link per email like the previous parcels. We have noted that all parcels shipped to the UK in the last +/- 10 days have had normal transit times and the Brexit troubles seem to be resolved for the most part. I hope to have informed you properly and if not, always welcome to send us an email! Gr, Marcus

10

Correcte en snelle levering

Prettige website, Snelle levering,

Aanbevelen? Ja

Mark , Mierlo

10

perfect!

Snelle correcte levering, poezenmand zoals beschreven op de website, perfect!

Aanbevelen? Ja

Antoinette , Rotterdam

10

Top

Ik had verkeerd besteld en pet empires ook per ongeluk andere geleverd Geen probleem ze hebben gelijk diegene gestuurd die ik wilde en retourkosten ip zich genomen

Aanbevelen? Ja

Jan Derk , Monster

10

Reliable

A good online shop

Would you recommend us? Yes

Marlene , Starnberg

10

Very satisfied with product and service!!

Stuff help kindly with any question, perfect delivery and beautiful design! Highly recommended!!

Would you recommend us? Yes

Olivia , Rotterdam

10

Great experience!

Love the collection and the great service we enjoyed!

Aanbevelen? Ja

Markie , Liverpool

9

Mijn ervaringen zijn zeer goed en betrouwbaar

Ik heb mijn aankoop en retour ervaring als zeer goed en betrouwbaar ervaren en zal dus zeker terug komen voor een vervolg bestelling.

Aanbevelen? Ja

MARK , Amsterdam

10

Great!

Would you recommend us? Yes

Nils , Stockholm

10

Great site and products

Very happy with the delivery process and the items were received well packed.

Would you recommend us? Yes

ANGI EL SAMADI , Athens

10

Sehr zufrieden

Schnelle Lieferung, tolle exklusive Ware.

Würden Sie uns weiterempfehlen? Ja

Susanne , Linz

10

Via website persoonlijk contact. Uitstekend geregeld!

Prachtige mand.

Aanbevelen? Ja

boudewijn , Makkum

9

Die Qualität der Ware ist hervorragend, die Lieferzeit lässt sich noch optimieren;-)

Würden Sie uns weiterempfehlen? Ja

Luis , Zürich

10

Uitstekende service

Besteld en snelle service! Er werd contact met mij opgenomen over de bezorging zelf en netjes op de hoogte gebracht van eventuele afwijkingen door de grootte van de doos. Even later deed zich een probleem voor bij het retourneren, hier werd gelijk met mij over getelefoneerd en onwijs netjes opgelost. Ik raad iedereen aan om hier je dierenspullen te halen. Ondernemer in hart en nieren, weet echt hoe je de klant op de juiste manier helpt... respect!

Aanbevelen? Ja

Esmay , Bunschoten-Spakenburg

9

Goede klantenservice!

Hulpvaardige klantenservice, denkt mee en realistich in de keuze en aankomst van hondenkussen.

Aanbevelen? Ja

Annette , Abcoude

10

Unique product offer and great service

Very pleased with my experience and quality of service I received with The Pet Empire. The pet products offered are well selected, stylish and well above your usual offer, comprising the newest designs that deliver on the good looks for humans and functionality for the pet. I ordered the PooPooPeeDoo cat loo and while there was a delay with the production of my ordered product (during the Covid pandemic) the Customer Service were very on it and committed to keep me informed about any progress and ensure I am presented with alternative product options. Considering the unprecedented circumstances of 2020 the Customer Service Team went absolutely above and beyond to provide a great service which is wonderful and not taken for granted. The Pet Empire is a great destination for amazing & stylish pet products paired with fantastic service, definitely recommended!

Would you recommend us? Yes

Elena , Hastings

10

super service en mooie producten

super correcte medewerkers heel tof om mee te handelen en super producten die erg gewaardeerd worden door mijn viervoeters !!

Aanbevelen? Ja

Monique Van Eyck , SCHILDE

10

Fantastic product and service

Product of very high quality and fast delivery. Customer service was excellent. Highly recommend

Would you recommend us? Yes

Stephanie , london

10

Perfect service and great items, for all five star, many thanks

Erstklassige Abwicklung mit allen Informationen, sicher verpackt und mit Sendeverfolgung. Sofortige Info bei Versandverzögerung, in unserm Fall gab es sogar für eine kleine Verzögerung eine tolle gratis Zugabe. Wau, kann man dazu nur sagen. Die Ware ist 1a Qualität und Ihr Geld wert. Der Service antwortet bei einer Frage innerhalb von wenigen Minuten und dass Abends nach 21Uhr.

Würden Sie uns weiterempfehlen? Ja

Bernd , Dortmund

10

Heel tevreden over de kattenbak!

Super snelle levering en perfecte service!

Aanbevelen? Ja

Robert , Rotterdam

10

A cat litter will never be attractive - WRONG

This one is beautifully designed but guests complimenting it often don't quite realise its purpose. We have two Burmese cats, just 1 year old and very small. They use it well and the design has stopped them tramping litter granules all over the house. No smells. Easy to empty and for us, a perfect size.

Would you recommend us? Yes

GILL , London, United Kingdom

10

Great item and efficient service

Dog loves his new bed. Great quality item. Overall we are happy with efficiency of how quickly the order arrived. Brilliant.

Would you recommend us? Yes

Elena , Cambridge UK

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