Not so great
I absolutely love your store. I wish we had stores like this in every clothing department... this was my first time buying shoes online and it was rather disappointing.. I already thought it's quite a strange idea since shoes are the most important clothing idiom, which needs a perfect fit. Anyway, my shoes I bought online didn't fir! , andd now i am not only not able to exchange the shoes to get the right size (which I adore by the way, double disappointing, because they are sold out), but I have to go they the driving to Groningen center find a parking etc, not being sure if your store is open at all, because of this lockdown issues....
So I am in between this two opinions... I understand that you need time to adjust to this new market situations and perfect your services in it, but I am not sure, about this online service..
Sincerely, one of your best clients!
Igor