I purchased two items from you back in December, a pack pack and the insulated rain guard.
The rain guard is great so far, it worked very well to protect my legs while also keeping them warm while on a trip to Brussels for New Years. The pack pack, which also worked well unfortunately broke. The zippers just came off of the main compartment. I am giving a low rating because I have written and called using Whatsapp with no answer or response. I have also sent an email with no response. It is frustrating because it has not even been 6 months and the equipment broke down. Perhaps I got a generic one? I can not say, however given I have attempted to contact the company for assistance multiple times using multiple methods I can say I am disappointed by the customer service. The shipping was very quick and the order was delivered in a timely manner, so for this I can say I would recommend the company because they have great items that help maintain an active lifestyle following an injury. I would caution though, that as up to this moment the customer service is not great. Hopefully you can change my mind.
Thanks,