Professional, exceptional customer experience,
I go to the Netherlands once every 3 to 4 years to purchase dress shoes and always end up in the Haarlem store. This December, I got helped by Erik van der Linden, and he went above and beyond to ensure I left happy. I came in looking for a pair of Magnanni's, and I am aware I am not an easy customer and very specific in the styles I am looking for. However, the style of Magnanni's I was looking for was not available in my size, but Erik took the time to try on a wide range of other pairs to ensure the correct size and to see if there were any different styles I loved. I ended up with two other pairs, and Erik called ahead to the Wassenaar location to set aside the pair I was originally looking for in my size. Erik went above and beyond to ensure that I was satisfied and happy and had an incredible amount of heart and passion for the craftsmanship of the footwear and translating this into a great sales experience.
