Reactie van het bedrijf
Dear Sophia,
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to learn that our Pu Erh tea did not meet your expectations in terms of taste.
In your previous message, you mentioned that the tea exhibited a taste reminiscent of ground, which you found less appealing. We want to clarify that this particular flavor profile is characteristic of Pu Erh tea. However, we understand that individual preferences play a significant role in tea enjoyment, and it's possible that the distinct Pu Erh taste may not align with your personal liking.
We value your input, and to better address your concerns, we would appreciate more details about the specific aspects of the taste that you found unfavorable. This will help us determine if there are any improvements we can make or if it's more related to the inherent characteristics of Pu Erh tea.
Should you have any further questions or if there's anything else you'd like to discuss, please feel free to reach out. We are here to assist and ensure your satisfaction.
Best Regards,
Shaojie
