Reviews voor A4H-TECH BV

Hoi Mark, Bedankt voor je leuke review! Hopelijk tot snel. Groet, Team A4H-TECH

Hello Michael, Thanks you for your nice review. We hope to see you again next time! Kind regards, Team A4H-TECH

Dear Morgan, we are ofcourse disappointed in the fact that you are not happy with the product. But maybe there is a production mistake in the product? Or it got damaged during transportation? Whatever it may be, we didn't receive any reply form you via email so we could take a loot at this case and possibly solve it very easily with a new/correct product. You have written this review, instead of contacting us via email. This would have been a much more efficient and pleasant solution for the both of us, right? We can't determin what is exactly wrong with the product because we never received an email, photo, expenation or whatever about the issue. So this is what we would like to ask you to do, so we can solve this for you. I hope you understand that writing a review via this platform is not the way to solve a ''warranty'' product issue. This is a platform to give your review at the end of the process, after ordering, delivery, aftersales and not to start a warranty claim. i hope you understand this point of view now and that you can change the review and contact us via email so we have the possibility to help you. Kind regards, A4H-TECH

Hello Sami, thank you for your review. This is a bit of a surprise for us, since we havn't received an email or any communication from you regarding the fact that you are not satisfied with the QSP product. We never had a problem with this product with any customer, so we are very interested in the actual problem (production fault? Possibilty for exchange to a correct product?). Therefore we would like to ask you to contact us via email so we can look into this for you and if it's an actual product error, we can easily solve this issue for you without receive a 5 of 10 of Kiyoh. i hope you understand our point of view as well in this case and that we always are here to solve an issue. Even if the problem isn't a ''mistake'' by us but made by a brand we just normally sell. We can't test/take out of the box every item ofcourse. We need to rely on a brand/product as well that it is as described. We hope that with the information you find above, are able to contact us so we can resolve this issue and we can receive a revised review from you on this matter. Kind regards, A4H-TECH

Hello Max, Thank you for your review. We have looked into this for you and you are probably referring to a camber kit you have recently purchased at us. We don't know exactly, because we are not aware of any issues, because you haven't contacted us via email or phone instead of writing this review. The result is that we receive this review now and we havn't been able to easily solve this issue for you by sending you a new product or product part. We hope that you understand it's a bit of a shame we have to communicate via this platform about something that we could have solved (and still can) via an email within only 5 minutes. So our proposal is as follow: Please contact us via email with an explenation about the issue you are having with a certain product so we can get back to you very easily and quickly. And please reconsider your review via this platform as well, knowing the information above and knowing that we don't ''walk away'' for a small issue like this. We sell 1000's of products every week and things like this can happen. It's the way it get's solved and this is what we (can) do for you. Kind regards, A4H-TECH

Dear Jakub, Thank you for your nice review. We hope to see you again next time! Kind regards, Team A4H-TECH

Hi João, Thanks for your review! Regards, Team A4H

Dear reader of this review, this customer emailed us with a very angry email that we have sold him a ''fake aliexpress'' water pump in a Gates box. We asked him why and his answer was because the box and the bag inside the box says ''made in China''. After we informed him that it's possible that a product from Gates can come from China, Poland, USA, Peru, Australia, Germany, and so on and that Gates do mention this on the box as well, he was not willing to understand this. An Apple Iphone is also made in China, does it make a bad product suddenly? Same For a Samsung Phone? It even says ''made in china'' on the back of the phone. We tried in many emails to explain what it means when a product comes from China and it's supplied by Gates to us (we all buy/sell Genuine gates products and we told the customer that we can proof we do and asked if he wanted to see a purchase order) but the customer was not willing/able to understand what we are trying to tell him. He only repeated that we sold him a fake China product. There is nothing wrong with the product and we can show him 25 Gates boxes in which products are included, made in China. But also made in Malaysia, Poland etc. Maybe this customer thinks that if a brand comes from the USA, all the products are made in the USA. Sending it back and supplying a new product (same box, same product inside, we checked in our warehouse) doesn't have any purpose probably. When the customer is going to send it back, we will refund it. No problem. We just don't want to be accused of selling fake products when we don't and even when Gates says in the box that the product is made in China. The box was never opened. It's just an original Gates box and product. Very unfortunate we have to explain this via this review platform after sending dozens of emails to this customer. Kind regards, A4H-TECH

Thank you for your review, Beatriz. We hope to see you again next time! Kind regards, Team A4H-TECH

Hi Cosmin, Thanks for the great review. See you next time! Regards, A4H-TECH

Hello Lukasz, Thank you for sharing your feedback with us. We understand your disappointment about the scratches and the finish of the spoiler. However, we want to clarify that the spoiler comes directly from the manufacturer to us. It's unlikely it was used or disassembled by another customer. Regarding the finish, what looks like damage. It's the bottom part of the spoiler. You will not see this when the spoiler is mounted on your CR-Z. Maybe that is why the supplier did not finish it completely perfect. Finally, items made of carbon materials, sometimes have small imperfections or spots. It's difficult to notice this on the item. The ''issue'' you spotted was a white dot of about 1mm (really close up image) that you would never see when the product would get installed. But once again, We partly understand your disappointment. So, if you're not satisfied, that is fine. We accept the return of the spoiler and refund all costs to you, including covering the shipping costs for the return shipment. We hope this clears things up for you and others reading this review. A tip for next time: Please contact us (or any company at an online purchase) first about an issue with a product, instead writing a review via a review platform, which is not a ''direct communication'' option for getting in contact with a company. Best regards, A4H-TECH BV

Hello Jorg, thank you for your review and we understand what you mean. These scoops come sometimes in a matt black finish and sometimes in a gloss black finish. This is also mentioned in the description. We mention this explicitly in the description because we know that it's not always certain that this product comes in gloss black. Just like the Tegiwa seeker spoiler. We hope that you are still happy with the fitment and quality and that you are able to paint the scoops in your preferred color. We look froward to help you next time again. Kind regards, A4H-TECH