Reviews voor Duinrell.com

Great facilities for children, not so great for parents... Poor customer service in the reception. Accomodation wasn't clean when we checked in, I have asked the reception for housekeeping the following day,.was promiswd one but not sure if they came as the duingalow was still dirty (floors not swipped and hair in the bathroom and on the dishes). Also, I am celiac and called the resort twice asking if gluten free bread can be purchased in the supermarket. The gluten free section in the shop was empty for th entire week. Lastly, I have enquired about late check out 24 hrs before and was told NO by the reception girl without her even checking in the computer. She had lied to me saying someone else will be checking in.. I asked her to check in the system first, which she did and admitted there was nobody else checking in that day to our accommodation but we still couldn't get later check out.. I had been working in tourism industry for 15 years and this service in not good enough... Something that management should consider.

We have been twice before and was disappointed with the changes made. Booking indoor or outdoor pool in advance. Having to rush to get sunbeds outside due too lack off beds and over booking the space. Indoor pool rubber rings to big and heavy to carry double rings no handles up 3 flights off stair. Over crowded indoor pool. We also paid £5 per person for bedding pillows. Pillows half size and like cotton balls couldn't use. So complained to reception to be told tough luck. Dingalo was 38 inside so hot lucky we had one fan between 3 rooms living bedrooms. Son had to sleep in living room due to heat. Music festival went on till nearly 3am every night so loud even kids near us crying all night due to the music. Food wall instead off fresh burgers so burgers in a locker in the wall? Over subscribed so had to que for rides never had to do this before. Food so exspensive spent £700 in a week just for evening meals for 4 off us. Want be coming back.

Great place ,especially for children of all ages. So much to do and even better when the sun is out

Good communication. Holiday had to be postponed twice from 2020 which wasn’t an issue.

This was it fourth holiday at Duinrell and we loved it! A couple of exciting rides were not running (maintenance) which was sad. We also missed the inflatable rings in the lazy river. But all in all a fab time. X

Love a holiday at Duinrell. We keep coming back!

We had the best time in Duinrell, it was a long time coming having booked to come back in 2019 for 2020, but it was certainly worth the wait. Our two daughters had the best time, our duingalow was a comfortable base for myself and my wife to unwind and relax too!

Kids loved it (again), so much to do, friendly staff, well organised. Thank you.

Wow, what a park. We had the mist amazing holiday. You have no need to leave the site. Waterpark andamusment Park are amazing. There is so much for all ages. Staff are helpful. Park is clean and well run. We had a ball. We did book with dunreill direct and stayed on tge comfort duniglow. We are a family of 7. The accommodation is dated but well laid out. Its situated in a quiet area of the park. It is private with plenty of space. My only grievance is the dirt and smell of the duniglow. It was Filthy. It is years of built up grime. I did spend the first day of my holiday giving it a deep clean. If I was returning, I would choose either eurocamp or canvas. I would not book dunreill direct again.

Everything was as I remember it 15 years ago. Larger but still with a secluded feeling. The outdoor water park is a juge bonus on sunny days. The rides will satisfy all adrenalin junkies and the plaza offers everything you could need.

Friendly staff and had a really good experience. The kids were old enough to go by themselves and had the best time in the rides.

Fourth time there. Never disappoints.

A fun week with lots to do to entertain the adults and a three and a half year old. Comfort six bed was a little more 'cosy" than we thought it would be. We didn't have a car so had to use the supermarket and on-site restaurants, slightly expensive as you would expect for a resort. Theme park and water park were brilliant, queues but to long and the two hour slot in the pool works well, get the 10am slot to get a good amount of goes before too many arrive. We also hired bikes and cycled to the beach, an easy trip.

From the moment of initial enquiry, to the point of check out, the company were professional, polite, very accommodating and efficient. When I had to reschedule our booking this summer due to a clash of dates, Duinrell staff made it very easy for me to switch weeks and find alternative accommodation. Everyone we encountered had a great work ethic and provided a warm, friendly service.

Was a great experience

The duingslows are comfortable and well equipped. The only thing is that they are a bit short on space.

Our third visit to Duinrell but first time staying in a Duingalow. The park and Tikibad have something for every age so the whole family are kept busy and happy! Food is good, on-site supermarket has everything you could need - these are both a bit on the pricey side though. Staff are incredibly friendly and helpful. Duingalow was lovely and there was plenty of space for all 8 of us (Premium Plus 8) although it was a fair walk to amenities. Bike hire is useful although, again, pricey. Local town and beach are lovely to walk/cycle to.

Duinrell is a great place to visit and really is good for the whole family. The kids felt safe and we could relax! Will definitely go back. The local town (Wassenaar) is really pleasant and there are plenty of good local towns/cities to visit (Amsterdam, Haarlem etc). The beaches are surprisingly good and it all makes for a fantastic trip.

Just love our holidays at Duinrell. Just the simple joy of watching your young children riding their bikes off around the park unsupervised, but completely safely, is almost enough for me. It’s a place where children can be just that. Children. No cares, no worries, just fun in a very safe environment. So much on the site we all loved. The roller coasters, dodgems, rides and pool keep you pretty occupied, but the fact that you can take a bike ride to the beach, or into Wassenaar to break up the day is fantastic. Wassenaar is just a delight to have on the doorstep. We also do a day trip either to Leiden, Delft or Rotterdam. All beautiful places to go. If you like a relaxing holiday and getting a tan is the most importan thing, then probably not the place for you. If you like seeing your kids beam from ear to ear all week, then this is the place. Love, love love Duinrell

Had an absolutely amazing time at Duinrell, thank you!

Lots of noise from other campers until the early hours, so absolutely exhausted after no sleep for 3 nights. Lots of issues/faults with our accomodation, which were not resolved at all because the maintenance team were too busy. Reception team were friendly, but not able to help with anything. The park and pool were great, although waiting times were very long for most rides/slides. So we spent the majority of our timing queueing. We'll come back to Tikibad and the park, but next time we won't stay at Duinrell. Found a lovely b&b in Voorschoten for last few days, just down the road.

The slides were lethal to the point of so many people reporting injuries. Spotless and great accommodation and staff

The camping set up for our motorhome was excellent. The rides and the atmosphere in the park were really good. Had a great family holiday. Only slight niggle was queues for the best slides in the Tiki pool which often were over 30 mins. Not great when you only have a 2 hour slot. Overall, great fun & value.

Great facilities, really tidy. Water park and theme park are fab. Village outside the park and surrounding area have so much to do.

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