Reviews voor Duinrell.com

We were very very disappointed with the standard of the accommodation. The carpet in the living area smelt of urine. We went to asked to be moved we even offered to pay more for an upgrade as the smell was so bad. It made the whole place feel dirty. We were told we couldn’t be moved as there was no other accommodation available. The lady on reception arranged for a Cleaner to come, who just sprayed a neutraliser on the carpet. This did obviously not work. We felt this was awful and we felt dirty and smelly for our whole holiday. The lady on reception did not seem surprised. We are very disappointed. However the site is really good with lots to do and very clean.

The amusement park and Tiki bad are perfect for kids. They have entertainment all day long. Location is very good, close to the city without the noise. The only minus would be the cleanliness of the bungalows. Coming back for sure!

Nice stay in the holiday park. lot's of entertainment for all family members.

Lovely experience, great site, clean bungalows, great summer experience.

My family and I had a brilliant week in Duinrell. There was something to do every day and plenty to keep the kids entertained. One suggestion though would be an option to book for 10 days. I believe that currently it is only possible to book week blocks. We would have happily stayed for a few more days

This was our second time to Duinrell and we had an amazing trip. There is so much to do on site and couldn't fault a single thing. Will definitely be returning.

A great campsite for all the family and runners on holidays. There's tons of running routes around the site and around the area. Would have liked more restaurants on site but there's plenty to choose from in the nearby village.

Our holiday was completely ruined by the fact that we were all eaten alive and bitten by ants physically and constantly when we were in our Duingalow. They where everywhere. We still have the bites and scars to prove. They even where in the bedding linens, which I have photographs of to prove. I would like to lodge a formal complaint now to Duinrell about this and we are seeking compensation. My email address is [email protected]. We are still extremely sore, scarred and itching from a Duingalow full of ants day and night 24/7. Please escalate our formal complaint up to the highest point in your management for a full and proper response and compensation to us. Jacqueline Mason, Janet Madden and Raphael Madden.

Fantastic time had by the family. Accommodation was just right for us. Could do with a little more in the parks for under eight year old . My daughter was happy but after 5pm only pool available to her

This place needs more pools even 1 big opend 1 for cooling

We loved indoor slides and Dungalow. Lovely town to walk into and staff at bike rental great. Outdoor pool bit cold during our stay. Front office staff not friendly or willing to give advice on things to do in the area. Our 5 year old was unable to use his area in tiki bad for the 2 hours we were there due to maintainance and we did not get refund for this, which seemed very unfair. Would be good if there were times for tiki bad and amusements were open for campsite guests only. Also it is far to expensive for a family to use when you don t have free use- £98 euro we paid for 2 adults and 2 kids.

We had an absolute ball. There is so much to do and everyone feels so safe. Tiki Bad and Amusements were brilliant. Acomodation was lovely and very secluded. Loved the freedom on the bikes. Overall great family holiday

Amazing.....simply Amazing

Had to pay extra to use the pool. No sun loungers available so we had to sit on grass covered in dog poo. No recycling anywhere on site. Queued for 45 mins for bike rental but there were no bikes available. Food in snack bar was awful & over priced. Photos booths for ID cards took our money but didn't work and no refund.

Last came here 9 years ago and has been previously going since 1999, so thought we would treat ourselves and have the premium plus (£4000 worth) . It was spacious and modern but also basic. 4 beds but only one had a wardrobe! En-suite with no toilet but this was where the sauna was placed so not ideal if the rest of the family wanted to use it. We had also bought a separate dwingalow for our daughter and her family. Both accommodations were dirty ( blinds in the premium plus very dusty!!) the dwingalow was filthy! The skirting boards and windows absolutely disgusting!! Very dated decor also. The park itself was brilliant as always!! Loads of rides and our granddaughter was very excited. The pool excellent as always too. The pub on site not good, no entertainment. The restaurant on site was very expensive and the quality of the food was mediocre. The shop was good and reasonably price but needed to be up at the crack of dawn to purchase bread. Overall liked the holiday, fab location, accommodations both disappointing and over priced. Would recommend but only for the park and surrounding areas. Had the accommodations not been too basic and the dwingalow clean we would definitely recommend.

We got off to a bad start as we didn't like the Duingalow we had booked. It was smelly, and the garden area for the kids was overgrown with only one broken sun lounger between the 4 of us. We asked if there was any nicer duingalows we could upgrade to and ended up paying a further £400 for number 140. This was much nicer accommodation but got off to a bad start (again) when we arrived to find the bathroom bin full of the last occupants used sanitary products, and a used razor in the shower room. We obviously raised this with reception and received an apology and assurances the cleaner would be round immediately. They did eventually arrive 45 minutes later. So not a good start! But once that was fixed we explored the park, and the kids were in their element. Lots of rides (a few out of action but I think most of them were for older kids so didn't impact us). The Tikibad is mental! Our kids loved it, but as a parent it was stressful. The outdoor pool was much more enjoyable for younger kids (9 or under) as everything is much more child friendly and you can keep eyes on. We didn't use our last voucher for the Tikibad as the previous day had just been full of teenagers that were queue jumping and going down rides like the cyclone 4 at a time. Crazy, if that carries on it's only a matter of time until a serious accident occurs. They need lifeguards/stewards at the top of the rides, not just at the bottom. I realise that all sounds negative but we did have a brilliant holiday. The kids had an absolute ball, maybe not the most relaxing of holidays for parents unless you have older kids that you don't need to supervise. The 'dancing water' spouts in the park were a big hit and it's got a brilliant play park. The location of the park is superb, Wassenaar is beautiful and the cycle to the local beach is well worth it the easy and scenic cycle to get there.

I lived all the outside rides but it would br even better if there was more tikibad slides ect. As i have done a few repeatedly, same goes for the outside rides but overall it was an AMAZING experience

We love duinrell and return year on year, the theme park has some amazing rides for all thrill seekers, The water park is fantastic with some of the best water slides and an amazing area for younger kids My only two concern this year were one the pool pre booking we have been several years previously and this year is the first year that we had to prebook the pool, it really took from our whole experience .. and the school tours they were a disaster this year queue skipping ect.. but in saying that the good definitely out weights the bad This year we stayed in D822 premium and it was very comfortable with air con, smart Tvs, large beds.

Booked a few years ago before Covid. No refund and then they ratcheted up the prices !made the error of not getting a refund- no recourse once I went down the path of a voucher Not people I would advise anyone to deal with Rude and aggressive Will be on tripadvisor shortly to highlight hygiene issues

We recently had a very enjoyable stay in a premium duingalow. It is very comfortable, spacious and very well equipped. I would have preferred a fridge freezer & an oven but this is just a personal view. It would have been better if the theme park had longer opening hours …even if for 1/2 nights (perhaps at the weekends) it appeared to cater mainly for the paying day customers instead of those staying in the park and even on days with longer opening hours (until 6pm) rides started to shut down from 5:30 pm. The on-site shop is very well stocked & had all the necessary essentials. This is our second time to Duinrell & was very disappointed with the on-site eating facilities …very limited. The park has grown considerably since our first visit in 2019 and feel they good do with a 2nd amenity area for older children to use in the evenings (more table tennis tables, badminton/tennis court or a trampoline area) especially to cater for those staying more than 1km from the current one.

We felt the park was looking tired and neglected in certain areas, pool on a few occasions was over crowded and staff didn't want to notice a lot of what was happening in Tiki pool, we noticed one evening teenagers jumping from railings in indoor pool into pool too dangerous.

I had a lovely time with my family at Duinrell I’d definitely recommend going to it and I’ll be definitely booking it again.

Was shocked to be told on arrival that we would have to pay e30 to put our bags into storage until room ready. Ridiculous! Dungalow was a bit run down on outside with grass growing through patio and walls/outdoor furniture could have done with a powerwash.A couple of sun loungers would have been nice also. Inside was better and had everything needed except hairdryer and iron. Theme park and Tikibad excellent except prk could be opened longer or an hour earlier for guests. Could also have more control of queues/park area as lots of queue skipping by school groups and bad behaviour in park area/Tikibad by teens. Also abandoned queue for prebooked Tikibad as started queuing at 4. for a 4.30 booking but was still way back in queue at 4.30. Found bar/food offering very expensive so ate in town mostly and went to Jumbo to shop as supermarket on site had really long queues as usually only 1 staff on and no bread/milk after 5. Also could do with organised events/ entertainment in evenings for kids (soccer/table tennis tournaments etc) Loved location. Easy access to Hague /Leiden etc by bike or bus. Area felt safe .

Good efficient service

After waiting 3 years to get here due to COVID restrictions we finally made it at the end of June this year for a 7 day stay. Our holiday was fantastic, there is so much for kids to do they were never bored. The park is also in the beautiful town of Wassenaar with lots of lovely restaurants. Also, a bus stops directly outside of the park which takes you to Den Haag where we spent some days exploring the city and visiting the beach. We were all really sad to leave and are already considering booking again for next year!