Reviews voor Duinrell.com

The whole family had a lot of fun at duinrell. We are looking to return again soon.

This is our third visit to Duinrell with our children each and every time they have enjoyed it just as much as the first the quality of the comfort lodges we’re amazing and just right for our visit. The only thing I would comment on and the reason for Not giving 5 stars was one visit to the tiki bad we did the 8-10pm slot lots of seemingly drunk adults shouting and being loud the place seemed dangerous and overcrowded. By 9 it had quietened down but it seemed 8-9 the lifeguards had little chance of controlling the crowds one just shrugged at me almost stating they had no control and it is was it is. Once the crowd quietened down at 9 they relaxed and starting blowing whistles again.

We received a few emails before we travelled from Duinrell assuring us the refugees would not cause us any issues. I found this very strange. I mean, why would they cause us any issues? So we arrived to see a big black fence separating our luxury lodge tent and the refugee camp. Everything was fine during the day, but unfortunately it all changed after dark. From 11pm until 4am we had to put up with constant shouting, loud music, people walking around and talking very loudly and constant partying from the refugees. It became obvious why they sent us the emails now, it's because of all the reviews I can now see online regarding the same issues that lots of other holiday guests have experienced. Security didn't solve our problem, the reception staff did all they could for us in the end. Because it's high season they couldn't move us straight away. We had to endure the torture for 3 nights until they moved us to another lodge tent as they swapped us with other guests before they arrived. I feel sorry for the other guests that ended up in our very loud lodge. I'm now having to take Duinrell to the small claims court to recover the financial lose for 3 days of holiday ruined. For a holiday that cost us over €2300, they have offered an insulting compensation amount of only €230 as an apology. They are receiving money from the government and tourism and doing absolutely nothing to manage the situation. Avoid Duinrell at all costs.

the house and pool is amazing aswell as the theme park but the lack of security is a big issue as most kids were on their school tour and had no respect at all for others and their families ,they were very ignorant towards our kids and were throwing things and spitting at them when reported to staff they simply told me that there was nothing they could do ,i personally think this is atrocious and affects the whole holiday as our kids are annoyed by it and the fact that staff couldn’t do anything to prevent it infuriated me

Great family holiday

The conditions in our ‘Duingalow’ were disgusting - the damp smell and mould all around the bathrooms and bathroom were obvious yet somehow had clearly been untouched by the cleaners for months. I raised this with reception and apparently a cleaner came but there was no noticeable improvement. A different Duingalow should have been offered but this was not forthcoming. The other issues we had are: - Bathroom radiator wasn’t working - No radiators in bedrooms - Stinging nettles and overgrown hedge next to car parking space Weeds and nettles everywhere - Noisy - Beds right next to the road - cars waking us up esp lorries and service vehicles - Trenches in roads causing huge puddles - splashing against the walls - Door fallen off cupboard - Pull cords switches were filthy - yellow/brown - Shower was pitch black - no light through the black shower curtain The final straw was when we were locked out of our Duingalow on our last night. Three different 'security' people came out which took over an hour. Never did we get an apology - we were made to feel like it was our fault! I tried to speak to the manager on two occasions on Friday morning before we left but I was told there was nobody available and “even so, there is nothing that could be done - it is company policy”.

This is our secound time visiting great place

The general area ist awesome and the themepark and bath are more than I expected. It ist just a little pricey when you want to eat or shop at the in park facilities. We sadly had not so great weather but it was still a lot of fun!

Duinrell is amazing for a family break, it has everything with the indoor pool and water slides, the theme park and quality accommodation. Great location not far from cities of Amsterdam, Rotterdam, Den Haag, Leiden and also not far from the beach and Madurodam too. Had an excelllent week at Duinrell.

We loved it, despite the rain. It is just that opening hours were displayed from 10-18, when it turned out to be 11-16. But when we misinterpreted our discount time at the Tikibad, with the additional half our changing time, it was so nice of your employee to give us a break as to not having to pay extra. I particularly liked the kindness of the employees and how they made sure we had a great time with their happiness and customer service (also non solicited - like the woman at the Kikkerbaan who offered to take our picture when we were in the front seats). I do think charging 6,50 for a capuccino at Dunkin' Donuts is insane though.

Parc bien aménagé et propre. La location d un chalet dans le parc est un plus

Lodge was comfortable. Park/Estate was lovely. Hired bikes and explored area including Leiden and Meijendel. Had a great time in Tikibad. Enjoyed the rides but sad that Mad Mill wasn't running. This was out seventh time at Duinrell and we will be coming back again soon x

The duingalows are damp and smelly and black mould is clearly visible. We were moved when we reported this nasty surprise upon arrival, but the 2nd place was worse, and STANK of toxic chemicals in the bedrooms. We also received no help when the 2nd place had no parking. A stressful arrival to say the least... (and new poor people were put right into the first moldy place too). It was difficult to sleep with the toxic smell. We tried to brave it and air out the place with open doors and buying air freshners, wanting to enjoy our expensive holiday for the kids. Wanting it not to be this way. But it made no difference to the stink, except we froze and loud noises kept us awake. We stayed away from the duingaloe as much as possible, but it was raining. Eventually we had to try for help again and see what the smell could be: I was genuinely worried and it was really foul. But (some)staff dont care and have a weird, unhelpful attitude towards customers. Maybe the problems are too great. We had no choice but to leave early. No refund, nor apology given, only bizarre "we're sorry you don't like our response" message, calling me back only when i specifically said i'm not available on the phone, and not when i was available. Then denying that. Aggressive denials on their side after what they put us through all in all. It was a bitter and cruel experience, and a stressful ordeal with 2 young kids. The food places on site are over priced and unhealthy (and poorly managed too though a few staff are very friendly and trying). The park and pool are fun, kids enjoyed them a lot, but DO NOT stay the night, never mind a week! Horrible memories. And simply not ok.

Perfect for little chikdren. Tiki bad a bit too noisy and hot

We are a group of 11 people (adult and children) in the Oranjerie (4 families) and it was just great. The park has excellent attractions for kids, and the water park (the closed section) was warm with great slides.

We loved our stay at Duinrell. The pizzas in the plaza were lovely. The pub, lots of fans and lots to do for the children. The theme park catered for everyone. The accommodation was brilliant our only gripe was the shower was blocked and kept flooding the bathroom.

Everything was great! We stayed in a duingalow which was spotless! The staff were lovely and very friendly. I would definitely recommend it to families!

Lovely stay from start to finish. This is our fourth visit here and each time we love it. The park is very well laid out and everything is easy accessible regardless where you’re staying. Park is lovely and clean and staff are very friendly and helpful. I would highly recommend this place to all ages.

We had many holidays in Duinrell when my children were young, this time we went as a bigger family, which included my two young grandchildren. We stayed in a Dungalow, which was so clean and had all the facilities we needed, along with a sauna. The park was fantastic and the thing we love about Duinrell is that they always put money back in to improving the site. There were new rides and attractions. Along with the old favourites. We all love the traditional little village opposite the site and the Tuesday market. It is easy to travel from Duinrell and we visited Amsterdam, Liden and Den Hague. It is such a special holiday and people of all ages will love it.

We've been coming now for 22 years and we love the place and area. We fear that it could become 'too big" and expensive leading to the loss if its identity.

We had a great time at Duinrell, it was our first holiday here and we absolutely loved the facilities, the duinglow was clean and in good condition. The location was great. We had all the services we needed nearbye. The park was brilliant but we found it to be very inconsistent with the opening amd closing of the park rides. There was no entertainment in the evening and everthing was finished by 4pm accept the tiki pool. It would be improved if the park had stayed open a bit longer.

My kids enjoyed the rides and pool very much. We stayed in a nice glamping lodge. Unfortunately it's all rather tainted by the fact my new jacket was taken from my locked accommodation and only Duinrell staff had the keys. Reception staff very slow to react and I'm still waiting to hear from someone in management. Wassanaar police on the other hand were great. I recommend calling them if it happens to you.

Waren das erste mal hier. Für zwei Tage. Diese reichen nicht aus kommen wieder

I was staying in one of the higher up luxury lodges and was surprised that there were no made up steps on the sandy slope. It made each trip up and down a real slog. The rides were all great fun but my grandchildren were disappointed that the new car driving circuit was still not opened when your publicity had led us to believe it would be. On the plus side, your staff were very helpful dealing with our altered accommodation requests. Thank you very much for that!

Anyone we dealt with was really lovely and all the park staff were great with the kids.