Reactie van het bedrijf
Dear Ciara, thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We understand your frustration regarding the lack of updates on your package. Please rest assured that we have initiated an investigation with the shipping company, GLS, to determine the status of your shipment. We expect the package is currently on its way to your country, though there may be a slight delay. Unfortunately, such delays are beyond our control, but we are closely monitoring the situation to ensure it reaches you as soon as possible.
We’re also very sorry to hear that you received a reply in another language. If you could kindly forward the message to us, we’ll be happy to check it and provide clarification.
Thank you for bringing this to our attention, and we appreciate your patience and understanding. Kind regards, team SkiWebShop