Reviews voor SkiWebShop.com

Buongiorno Jozef. Grazie mille per il tuo feedback. Ci scusiamo sinceramente per il ritardo nella consegna del tuo ordine. Comprendiamo che ciò potrebbe causare qualche disagio, soprattutto in questo periodo di punta di dicembre, quando i servizi di consegna sono particolarmente sollecitati. Abbiamo notato che il tuo pacco è stato consegnato con un leggero ritardo. Ci auguriamo che siate soddisfatti del vostro acquisto e vi auguriamo tanto divertimento. Per qualsiasi domanda o commento in futuro, non esitate a contattarci. Saremo lieti di aiutarti! Cordiali saluti, Team SkiWebShop

Bonjour Sylvie, merci beaucoup pour votre retour. Nous sommes désolés d'apprendre que la taille recommandée n'était pas correcte et que vous avez rencontré des problèmes pour télécharger l'étiquette de retour. Veuillez nous excuser pour la gêne occasionnée. Nous comprenons l'importance d'une recommandation de taille précise et d'un processus de retour fluide. Nous apprécions votre signalement à ce sujet et nous prenons en compte vos remarques pour améliorer la fonctionnalité de conseil sur les tailles et le processus de retour sur notre site. D'après notre système, votre retour a été traité avec succès et le remboursement a été effectué. Si vous avez d'autres questions ou commentaires à l'avenir, n'hésitez pas à contacter notre service client. Cordialement, Team SkiWebShop

Dear Marcus, thank you for your feedback. We sincerely apologize for the difficulties you experienced with entering your billing and delivery addresses, as well as with contacting our customer service. To clarify, during the checkout process, under the delivery address section, there is an option to untick that says, "My billing and delivery addresses are the same." Once unticked, a new section appears, allowing you to fill in your billing address separately. We can confirm that your order was returned to us and refunded. Additionally, we would like to note that we responded to your first email sent on December 15, with a reply sent to you on December 16. We regret if our response did not meet your expectations or resolve the issue promptly. We will take your comments about our customer service section seriously and work on improving accessibility and support to prevent such issues in the future. Thank you for your patience. Kind regards, SkiWebShop Team

Dear Kate, thank you for sharing your feedback. We are very sorry for the frustration and inconvenience caused by the delay in delivering your order. You placed your order on 27 November, and it was shipped on the same day. Unfortunately, it seems there was a delay in the shipping company scanning the package into their system, which may have made it appear as though the parcel had not been handed over. This was likely due to the high volume of parcels during the pre-holiday season, which can sometimes lead to unexpected delays. We are pleased to see that your package was successfully delivered on 9 December, but we understand how disappointing this experience must have been for you. Please know that we are working closely with our shipping partners to improve processes and avoid such issues in the future. If there’s anything else we can do to make this right or assist you further, please don’t hesitate to let us know. Your satisfaction is very important to us. Thank you for your understanding. Kind regards, SkiWebShop Team