Response from the business owner
Hello,
Thank you for your feedback.
Unfortunately the site was in standby during the festive season until 3 January.
You should normally have seen a message indicating this. We're sorry if you didn't see it... We dispatched your carpet on 3 January, the first day the company resumed work. According to our information, you received the carpet on 11 January. Our website states that the average delivery time is 5 working days. I therefore calculate 6 working days for you, which we consider very acceptable for a Belgium-Finland delivery. However, if you are not completely satisfied, please contact us by e-mail at [email protected] to let us know what you think. We welcome all feedback and will do our utmost to improve our delivery service. Thank you and have a nice day. Louis De Poortere.