Reviews voor AutoTrack EasyBuy

I am really satisfied with my purchase. No complaints. Every step well explained. So far so good.

Na veel onderzoek naar de beste aanbieder hebben wij via Autotrack online een Nissan Quashqai uit 2022 (via Nissan dealer) gekocht. Best wel spannend zonder de auto vooraf eerst gezien en geprobeerd te hebben. De doorslag was de 14 dagen omruil garantie en de zeer prettige telefonische assistentie van het Autotrack team. Na 3 weken werd de auto precies volgens afspraak thuis afgeleverd. Ook hierbij was de service en het gemak met het op naam zetten etc. perfect verzorgd. Daarnaast ziet de auto er als nieuw uit en is deze afgeleverd met een volle tank benzine en voldoet helemaal aan wat we hoopten te ontvangen. Eén week na levering werden we door de klantenservice gebeld met de vraag of alles naar wens was verlopen en of Autotrack nog ergens bij kon helpen. Al met al helemaal nergens iets op aan te merken. Wij zijn 100% tevreden.

Purchased a car on Oct 2023 , driven over 11K kms till date and I am more than satisfied . Below are my experiences, • Communication, Purchase process and Delivery was super smooth and as expected • During Delivery – I noticed the car had some signs of usage and some scratches in the interior which should have been communicated earlier by Bynco .Hence the 0.5 star rating is deducted here from the rating However – I ignored it as it was a used car after all • During Delivery – Noticed no Navigation is available as advertised , contacted Bynco and was acknowledged well by them and solved by offering AppleCarplay/AndroidAuto subscription free of cost by Bynco- I am super satisfied • During usage - After 9K kms of driving , the tyres started showing cracks , contacted Bynco and they were super kind to offer me new Tyres free of cost under the “12K kms worry free “ scheme. – Again I am super satisfied. • After 11K of driving , the Car is doing well, in extremely good condition. Overall as an expat , I am very satisfied with services I have received from Bynco along with a good quality car .

They delivered me a bad car and I had to return it and after returning the car I had to literally fight to get my money back. At times I felt like I wont be getting my money back. So I suggest everyone to buy the car directly from the seller after doing a test drive. Return process in Bynco is too hard. 1. The car was delivered late 2. The optical check by Bynco was not proper, there were many findings inside and outside the car which had to be fixed. 3. The second day I realised that there is huge amount of white smoke coming from the exhaust with oil like content, even the black traces were found in the road where I parked the Car 4. Small amount of smoke was seen at the bonnet as well when I opened the engine oil inlet 5. I reported these to Bynco with photos and videos and I did not get any proper response rather than they keep saying that 'the findings are sent to the partner' 6. Finally I decided to return the car, and the pick up trailer driver gave me a surprise by coming almost 3 hours earlier than they informed; and I had to run for washing and refueling the car in the middle on my office work. 7. The car was not getting deregistered from my name even after 8 to 9 days after the return, so when I call Bynco the Sales executive does not seemed like liking my call, and keep telling me to read their 'Terms and Conditions' and asked me to wait for 14 days. 8. Inbetween these waiting times I keep geting some surprises, one of their agent was telling me that their partner is not accepting the car because white smoke was there (luckily I had shooted photos and videos), and the next days the executive was complaining about the smoking smell in the Car. No idea why they are telling those to me, I am a non smoker. They were trying hard to reject my refund 9. I did not get the money even after 14 days from the return. And when I call the sales executive, she was not having any proper information 10. I had to go through alot of troubles in the following days

I bought a car last month through Bynco so I can share my experience. They checked the car for technical things, did the registration, offer 14 days of test drive and 12 months of guarantee through BOVAG, delivered the car to my front door. I also applied for the finance of the car through their platform. So all I have to do was to pay and drive. 1 month in and I really enjoy the car. There was one problem during the process that they delayed the delivery for 2 weeks but did not clearly communicated with me, which was quite annoying. But at the end, it still go through, taking the total of around 6 weeks from when I placed the order. I would say the fee I paid for Bynco was worth all of the headache related to buying second-hand car all by myself. But their communication during the process could be improved.

This is a super-easy way to buy a car: everything from the selection to the financing to delivery and transfer of ownership was very straightforward. The one thing they need to work on is communication: because Bynco is basically a broker, you get conflicting expectations and messages from partners who are not all working to the same script. This caused a few moments of frustration - a 10-day wait for delivery seemed particularly unreasonable; conflicting messages from the various partners in the finance process; messages from the transport firm giving two entirely different delivery times. I also think they are not clear enough about the differences between their lease offers and their used-car brokerage. They market themselves as the former, but act increasingly as the latter. But it all worked out in the end - just a little faith required! Very happy with my car.

Bought a car with an obvious dent and scratch marks which are obviously intentionally done. Before buying the car, Bynco explicitly confirmed the car has no such damage. I contacted their customer service, they reply that it has been noted as normal wear and tear - on a 8 month old car mind you. Be aware that despite claiming otherwise on their web site, customer service and satisfaction in not on top of priorities list at Bynco. They promise everything until they sell you the car, after that you are on your own. My recommendation is to go to a local car dealer.

After some communication with Bynco support, the general understanding was that they will send me a paint stick to cover a scratch and produce solutions for me to choose from to fix a large dent that I discovered while receiving the car. Car is great, nothing to complain about, but seriously regret paying the Bynco service fee if the customer service doesn't even respond. Avoid the service, just find the car through the dealership, and use the spare money to fix issue. Not worth it.

Goede service, bereikbaarheid en kundige medewerkers. Alles verliep volgens afspraak. Enige minpuntje is dat het tijdvak van aflevering compleet anders was dan dat 3 keer per sms beloofd werd.

Car brought in was unwashed and having juice stains inside . Dirty Dashboard and dog hair all over the back seat and mat. Basic cleaning is expected. Tyre and alloy wheels were dirty, the trunk has serveral dirt marks which could be at least cleaned before delivery. Highly disappointed

Goede aankoop! blij met mijn auto Heldere communicatie en betrokken medewerkers. Ook zelf nog een aankoop keuring laten doen en auto prima in orde bevonden. Prima voorwaarden en zeker aan te raden.

Top service!

Delivery date is long

Excellent experience and I recommend it to anyone.

Van een vriend gehoord over dit bedrijf. Die raden het sterk aan. Bij het zoeken van een auto op Bynco werd ik enorm goed geholpen en geadviseerd. De levering was nog dezelfde maand en werd netjes geleverd. De auto was compleet schoongemaakt en rook fris. Ook na de levering werd ik bij alle vragen meteen geholpen. De auto zelf rijd hartstikke fijn en mankeerde niks. Ben erg tevreden over de service en auto van Bynco.

It was a very smooth transition to have the car.

Na een goede telefonisch uitleg was het in een keer duidelijk. Bynco denkt met je mee en ondersteunt jou met het kopen van een auto. Ze aarzelen niet om contact met de klant of verkoper op te nemen indien nodig.

Van een druk op de knop naar een auto voor de deur, bijzondere ervaring. De afhandeling is ook snel en goed gegaan. Een minpunt: we hadden verwacht bij aflevering een uitgebreide uitleg te krijgen van de persoon, echter wist die niet veel meer dan ons. Gewoon ontdekken was kort gezegd de boodschap. Verder vriendelijk hoor, maar hadden dit stukje service graag gehad

Communication is good and the process is quick. Not much control on the actual service, it is just a website that connects people with dealers, so not alot can be managed by Bynco. In theory, there are guarantees that the cars are in good condition, but in reality, you never really know.

Erg snel vriendelijke mensen

The whole process done very easy specially for me who I am not well aware about the regulations and not specialist of cars. Car received on time and spot less as per agreements. Thanks Bynco.

Een tweetal prima adviesgesprekken gehad. Ook bij aflevering werd er op een prettige en rustige manier uitleg gegeven. De afhandeling en overdracht gaat zeer netjes. Wij zijn erg tevreden met onze aankoop.

Update van 1 naar 3 sterren: Na het schrijven van de negatieve review is er contact opgenomen en is alles netjes opgelost. Oorspronkelijke review: Het koopproces en de service en begeleiding gaf ik 5 sterren. Totdat je helaas een auto hebt gekocht waar wat vreemde dingen mee aan de hand lijken en er geen onderhoudshistorie getoond kan worden. Met een dure auto van 4 jaar oud zou je dat wel verwachten. Inmiddels ruim 4 weken na retourmelding nog steeds mijn aankoopbedrag niet terug ontvangen. Hiermee voldoen ze niet aan de wet kopen op afstand. De auto werd 5 dagen na retourmelding opgehaald. Daarna bleef de auto nog ruim 2 weken op mijn naam staan en betaalde is dus wegenbelasting en verzekering terwijl ik de auto niet meer in bezit had. Inmiddels weer ruim een week verder en nog aan het wachten op het geld. Gaat om een aanzienlijk bedrag dus ben erg teleurgesteld in het bedrijf. Klinkt allemaal mooi, totdat je dus gebruik maakt van de 14 dagen retourservice...

De mensen van Bynco zijn zeer servicegericht. Eindelijk een organisatie waar je wel iemand aan de lijn krijgt en die snel en adequaat handelt. Het hele proces van koop en inruil verliep vlekkeloos en snel

The overall experience was very smooth and the process was seamless. I was extremely happy for the way they delivered the car and how the conditions of the car were very well accurate to what was mentioned in the website and technical review files.