English
8.9
148 reviews in the last 12 months
90% recommends your company

Reviews for Simplebikestore

  • Total score 9.3
  • Total number of reviews 893
  • Recommendations 95%
  • Page views 24,454

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10

Fair company to deal with

My order did not arrive in great shape (no fault of supplier) so I had to cancel as parts were fairly urgent. They issued a refund so all good.

  • Would you recommend us? Yes
Andy , Merdrignac
8

good

had what i asked for...

  • Would you recommend us? Yes
Ferran , Solsona
10

Wonderful

Really helpful guys pre and after purchase. They even kindly offered swapping brake handle sides themselves instead of leaving me to deal with bleeding. Cannot recommend high enough!

  • Would you recommend us? Yes
Tomas , Jovariskes
10

Great

10/10

  • Would you recommend us? Yes
Kristopher , Basel
10

Worked flawlessly.

Fair prices, smooth transaction and shipped very fast. Whats not to like. Thank you

  • Would you recommend us? Yes
Rene , Berlin
10

Love the shop, shipping was quicker than expected and communication was really good.

Product came in a week since ordering even though it was shipped to different country. Unfortunately product didn’t exactly fit but communication was really good and we fixed the issue in the end.

  • Would you recommend us? Yes
Martin , Bratislava
10

Rapide et efficace

Première commande, rapide et efficace, merci beaucoup.

  • Would you recommend us? Yes
Christophe , Battice (Belgique )
10

Knowledgable staff, super smooth transaction!

I wanted a bike that was only available in Europe. Luckily I found simplebikestore who were able to ship the bike to the USA for me. The staff was very knowledgeable on bike setup and made the transaction very quick and smooth. Thank You!

  • Would you recommend us? Yes
Vincent , Whittier
10

Great bike companied with great service

Ordered a bike made by Kone some time around June and recieved a notice that there where some shakeups in that company and that i would have the opportunity to either wait for the bike and see if it arrives or get a bike with equivalent worth. I chose to stick with The original i ordered and waited patiently. Near the end of September i recieved notice that the bike indeed had been shipped from the warehouse. Once i got it safely delivered, the box contained all of the items i ordered and a little bit extra. Over all a really great experience despite the bike producer having issues

  • Would you recommend us? Yes
Tord Vetle , Oslo
9

Prima zaak met aardige medewerkers

Online bestelling gedaan en opgehaald in de fysieke winkel. Toch een stuk handiger dan alleen maar een online verkoper. Redelijke prijs voor de artikelen en aardige medewerkers. Aanrader.

  • Would you recommend us? Yes
Richard , Rotterdam
10

I like how you work.

My bike Genesis Tour de Fer 30 2025 arived in good condition and at a reasonable time. Thanks!

  • Would you recommend us? Yes
Petras Zemlys , Klaipėda
10

The best place for bikes in Europe.

The people are very polite and supportive. They help me to find the perfect bike for me and deliver it to Bulgaria. 10 of 10 for the service.

  • Would you recommend us? Yes
Sergei , Sofia
9

Satisfaction

I order the bag, I got the bag without delay. It looks as advertised. I’m a happy customer.

  • Would you recommend us? Yes
Martin , Furtwangen
9

Perfekt.

Schnelle Antwort und Lieferung

  • Würden Sie uns weiterempfehlen? Ja
Alexander , Deutschland
7

Not so smooth, but great customer service

I tried many times to make an order, without succeeding. After contacting customer service, it turned out it was some bug in their system related to one of the products that made me unable to order. When my parcel arrives one item was missing. They were very quick though, they sent the missing item before I even had time to contact them about it, having noticed the issue themselves without me saying anything. So all in all, not the smoothest experience, but at least customer service was great!

  • Would you recommend us? Yes
Carl , Vänersborg
1

Falsche Farbe geliefert

Anstelle des bestellten Lackstiftes in mitternachtsblau wurde einer in Tiefseeblau zugesendet. Der leider überhaupt nicht zur vorhandenen Farbe passt.

  • Würden Sie uns weiterempfehlen? Nein
Christian , Deinste
10

Big selection of bikes, professional service

Really happy with the service. Bought a mountain bike online from this store. Had a big selection of bikes and also good discount on the bike I wanted. On time delivery and Top notch customer care service which helped me on a minor issue in a very professional manner. Happy customer!

  • Would you recommend us? Yes
Karl , Marsaskala
10

Great bike store with a personal touch

Bought my Genesis Flyer here. Delivery/pick up time as stated on website were accurate. The staff was very willing to think along with me to accommodate my wishes in terms of fenders and the like. Highly appreciated.

  • Aanbevelen? Ja
Tim Veen , 's Hertogenbosch
10

Guter Service, sehr aufmerksam

Die Bestellung wurde zeitnah bearbeitet mit gutem telefonischen Kontakt

  • Würden Sie uns weiterempfehlen? Ja
Marc , München
10

Good service, fantastic price

Does what it says on the tin :-) Thanks

  • Would you recommend us? Yes
Benedikt , NVT
10

Excelente!

Producto de calidad! Excelente atención y gestión del envio! Tienda de referencia! Muchas gracias!

  • Would you recommend us? Yes
Yago , Madrid
10

Zeer goede en snelle service

Artikel snel en netjes verstuurd.

  • Aanbevelen? Ja
Fred , Woudenberg
10

Very professional and honest communication

My item was out of stock but I was informed right away. When the order arrived damaged (the parcel was torn apart by someone) and some content was missing, the store sent me the stolen item free of charge. The guys communicated in a professional and humerous way. I liked it. Also, the item (Schindelhauer seat post) was cheaper than it is at Schindelhauer directly.

  • Würden Sie uns weiterempfehlen? Ja
Robert , Berlin
7

Good delivery experience but item sligthly different to the one ordered

hi, The Chrome keyring I've ordered (new gen -https://www.simplebikestore.eu/en/chrome-industries-mini-buckle-key-chain.html ) is slightly different to the one i've received ("old gen" - fabric hook). Best Olivier

  • Would you recommend us? Yes
olivier , Blackrock CO Louth
8

Promising

After initial problems of communication, misunderstandings about delivery could be sorted out. I am looking forward to trying Simple Bike Store again.

  • Would you recommend us? Yes
Daniel , Zurich

Response from the business owner

Dear Daniel, Sorry for your experience with your purchase! Let me clarify the whole situation to shed some light over the complaint which we find unfair and not true. You have placed and order from Switzerland, which has specific rules in place for items shipped there and one of them is maximum allowed size of the bicycle boxes that are accepted in the network of TNT or DHL. In order to fulfil orders to Switzerland we are forced to repack the bikes in smaller boxes. We pack all items carefully and by doing that 10+ years we are sure it is done well and bike is as protected as in original box. Actually original box is large and has no protective material inside the box at all. What I find unfair is the fact you are mentioning that the rim was bent and the frame was scratched but you have never reached out to us about this. Only email communication with you has been about the fact you wanted to change the size of the bike but nothing has been sent to us about shipment that arrived damaged. All shipments are fully insured and in case of damages caused during the transit and reported within 24 from the moment goods are received we can claim from the forwarder. Therefore 2* review for order fulfilled in a timely manner with fast delivery from the moment item was shipped and claim it was damaged only on review but never contacting us feels little sad. We would have been sorted it out if this was all true. We are sure that we do our job with passion and if you would give us another chance we can prove that with work. Hope you enjoy your bike anyways. Simple Bike Store Team

This review has been modified by the reviewer. Click here to see the original review
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Original review

2

Fail

It was a test buy before ordering bikes for a group of people – and it thoroughly failed for two reasons. First. communication died immediately after I had paid my order. Before paying, Simplebikestore answered my emails within minutes or hours, afterwards, it took weeks. Second, the Schindelhauer Ludwig bike I had ordered was not shipped in the original Schindelhauer box, where all part are well protected. Instead, it was squeezed into a tight second-hand box from Marin bikes, much too small for this bike. As a result, the rear rim got bent and the frame was scratched. Long story short: Based on this one-off experience, Simple Bike Store is an option to avoid.

  • Would you recommend us? No
Daniel , Zurich

Response from the business owner

Dear Daniel, Sorry for your experience with your purchase! Let me clarify the whole situation to shed some light over the complaint which we find unfair and not true. You have placed and order from Switzerland, which has specific rules in place for items shipped there and one of them is maximum allowed size of the bicycle boxes that are accepted in the network of TNT or DHL. In order to fulfil orders to Switzerland we are forced to repack the bikes in smaller boxes. We pack all items carefully and by doing that 10+ years we are sure it is done well and bike is as protected as in original box. Actually original box is large and has no protective material inside the box at all. What I find unfair is the fact you are mentioning that the rim was bent and the frame was scratched but you have never reached out to us about this. Only email communication with you has been about the fact you wanted to change the size of the bike but nothing has been sent to us about shipment that arrived damaged. All shipments are fully insured and in case of damages caused during the transit and reported within 24 from the moment goods are received we can claim from the forwarder. Therefore 2* review for order fulfilled in a timely manner with fast delivery from the moment item was shipped and claim it was damaged only on review but never contacting us feels little sad. We would have been sorted it out if this was all true. We are sure that we do our job with passion and if you would give us another chance we can prove that with work. Hope you enjoy your bike anyways. Simple Bike Store Team

Company details

3 Rochussenstraat A

Rotterdam 3015 EA

010 210 7718

[email protected]

www.simplebikestore.eu/

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