Reviews for Simplebikestore

Sehr netter Kontakt über Email. Preis Leistung ist sensationell. Wir freuen uns über den reibungslosen Ablauf. Wer ein guten und zuverlässigen Bike Store sucht wird hier mit Sicherheit bestens aufgehoben sein....vielen Dank nochmal und das nächste Rad kaufen wir wieder bei euch. Frohe Weihnachten und schöne Tage....

Simple Bike Store responded to my order immediately and sent what I ordered straight away. I also contacted the store in advance to ask a couple of questions. Again, the reaction was immediate. The responses were also informative.

They took way longer to send the order to me then was said on the website. I filled in the contact form and got a semi quick reply first, but it did not give me any information about the status of my order. When calling or asking the chatbot I got no response. These issues might have been incidental, but it is not great service. I will order some parts via this site again to give this shop another chance. Because the selection of parts is good.

Kon helaas niet in de buurt van mijn woonplaats deze fiets kopen. Toen uitgeweken naar Simplebikestore in Rotterdam. Goede service fiets besteld en binnen afgesproken tijd opgehaald. Zelf nog mee geholpen om de Muli Cargo op de fietsendrager te zetten.

Die Versandkosten für eine Retoure, in diesen Fall über 60,00 Euro, darf man selber tragen. Außerdem wird die Retoure an Klarna so spät gemeldet so dass ich nun die erste Rate, über 160,00 Euro, dennoch zahlen darf trotz der Retoure. Die Mitarbeiter bemühen sich nicht gerade besonders und man erhält Fahrräder von der Stange, die man bei jeden anderen Internetfahrrad-Händler erhält. Und eine Stornierung des Kaufs kurz nach der Bestellung ist nicht möglich. Alles sehr enttäuschend und ich kann nur abraten bei Simple Bike etwas zu kaufen!!

Great service, fast delivery.

Le service client est très réactif, répond très bien aux attentes. Le délai de livraison est réduit, le suivi est ok. Là où j’ai été déçu, c’est de recevoir mon Quella imperial avec pas mal de traces et de marques (non dues au transport), de voir arriver mon vélo dans un emballage Genesis et non Quella, signe que le vélo n’était pas conservé dans son carton. Enfin, il manquait le carton avec la clef, les bande réfléchissantes, etc…

The discount made the Santa cruz chameleon a reasonably prized Bike in todays overprized bike market.. The shops aftersales was nice. Thank you !

impeccable service, deadlines respected, I recommend

Ordered a scooter online for Xmas for one of my kids. Eddy was very knowledgeable and responsive. No issues with shipping and food value compared to other providers.

They helped a lot about everything I asked

The whole process of buying a new bike was excellent. Team was responsive to my questions and helped me with the choice and procedure.

You send me wrong bike - completely different specification than what's on the web with broken brake and suspension and no one communicate with me for return. I have sent you many emails asking for a return bike with no answer.

Mailkontakt war prompt und Lieferung war problemlos. Gut verpackt

You forgot my free T-shirt :)

Item ordered was in stock and dispatched soon after ordering. All good communication from the store and the item arrived a day ahead of the intended delivery date. All good, will use this store again.

My order did not arrive in great shape (no fault of supplier) so I had to cancel as parts were fairly urgent. They issued a refund so all good.

had what i asked for...

Really helpful guys pre and after purchase. They even kindly offered swapping brake handle sides themselves instead of leaving me to deal with bleeding. Cannot recommend high enough!

10/10

Fair prices, smooth transaction and shipped very fast. Whats not to like. Thank you

Product came in a week since ordering even though it was shipped to different country. Unfortunately product didn’t exactly fit but communication was really good and we fixed the issue in the end.

Première commande, rapide et efficace, merci beaucoup.

I wanted a bike that was only available in Europe. Luckily I found simplebikestore who were able to ship the bike to the USA for me. The staff was very knowledgeable on bike setup and made the transaction very quick and smooth. Thank You!

Ordered a bike made by Kone some time around June and recieved a notice that there where some shakeups in that company and that i would have the opportunity to either wait for the bike and see if it arrives or get a bike with equivalent worth. I chose to stick with The original i ordered and waited patiently. Near the end of September i recieved notice that the bike indeed had been shipped from the warehouse. Once i got it safely delivered, the box contained all of the items i ordered and a little bit extra. Over all a really great experience despite the bike producer having issues