I got friendly and valuable help selecting the right bike accessories. The buying and paying procedure was simple and hassle-free, and the items were delivered quickly.
It's a really good expérience; Thank's I think if I buy a Bike, I take on this shop
Op de website zou het product op voorraad zijn echter duurde het bijna 2 weken voordat de goederen geleverd werden. Enige communicatie hierover zou prettig geweest zijn. Alles is uiteindelijk in één pakket in de juiste de juiste kleuren geleverd. Goede prijs betaald voor de goederen maar bezorgkosten, voor slechts een brievenbus stuk (€9,85) wel erg hoog!
Exceptional communication during the processing of the order, precise calculation of shipping duration, would buy again from them for sure - cheers from Crete, Greece!
very fast order fulfillment
Great customer service, including a phone call.
Delivery speed was reasonable - bike arrived in top condition. Some simple setup and it was ready to go. Really happy with it. By far the best choice and value of any store in Europe that I was able to find.
Everything went well
Easy ordering and great updates…just took a while to get to me in the UK.
I can really recommend the Simplebikestore team. Great selection of bicycles, very knowledgeable about products, very helpful with options and super fast shipping. Thank you.
really fast good products
Very high quality and very good service! Thank you!
All was perfect!
Very good.
Ich brauchte erst ein bisschen "persönliche Beratung" für meine Kaufentscheidung die super schnell per Mail erfolgte. Der Versand erfolgte dann auch sehr schnell, einfach super!
Even though I am yet to receive my bike I just ordered, I am amazed by the customer support. They really are customer-orientated and go out of their way to answer all your questions and help you out however they can. Even when the demand is high, I was taken care of, all my questions were answered and they went out of their way to ship my item as soon as possible. They really take pride in what they are doing, so far best bike shopping experience! 11/10
Meine Erfahrungen: von Beratung bis Lieferung alles prima! Meine Empfehlung
Simplebikeshop was very helpful with answering my questions. The bike arrived earlier than expected.
… apparently dhl made some mistakes in the past and they are looking for an alternative. in my case DSV. Please keep looking…. There is other shipping options to choose from in simple bikes though !
Fast support and a good feeling for the customer.
Buy a bicycle from Argentina, without knowing the store, or having any reference. The purchase process was very fast and simple. They told me that the bike would arrive at the store in three months and it did. In a month they ship it to my chosen destination. I am pleasantly surprised and grateful for the kindness and agility of the people at Simple Bike Store, and very satisfied indeed. Everything they told me happened. I recommend it without a doubt. Greetings
I was very impressed how good customer service is provided by the shop. Everytime I asked for order status I got instant and polite reply.
I bought the Woom bike for my kid in this store. Ordered it online with a special winter sale discount. I was not able to pick up the bike within a week and that was not a problem, also I asked last minute (Friday morning) to assemble the bike to be able to pick it up after 18.00h and that was no problem either. Great service; nice people!
Hab die 2 te Bewertungsanfrage bekommen, seit 14 Tagen bezahlt aber noch keine Ware erhalten… Reagieren auf Mail prompt und freundlich leider lässt der Versand auf sich warten, warum auch immer….
Dear Gerhard, You have placed an order and instead of choosing delivery to Austria you have chosen the Store Pickup in Rotterdam so the item has been ready for collection. Since you are not from the Netherlands we have reached out to you and offered to ship the parcel to your address in case you pay the shipping cost. I don't think that your 1* review reflects the correct picture for future and existing customers as your item should arrive with you shortly but we can't be held responsible about your own choices and is misleading. Simple Bike Store Team
The price for the Unagi model one E500 was attractive so that was the reason why I chose this company. When I received it, the wheels were dirty, the electric scooter showed some signes of use. The company informed me when posting this review that the scooter was on display and was not used. Which is fine with me. Also the assembly tool was missing from the box. Overall, I am pleased with the purchase. Very good price and the scooter is good quality. The company should pay more attention to details and it will be fine.
Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team
Original review
The price for the Unagi model one E500 was attractive so that was the reason why I chose this company, however when I received it, the wheels were dirty, the electric scooter showed visible signes of use, so obviously it was not new. Also the assembly tool was missing from the box. I kept it because of the cost of transport and also the good price of acquisition. It is a second hand electric scooter advertised as new.
Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team
3 Rochussenstraat A
Rotterdam 3015 EA
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