Amazing and professional despite some issues
I ordered a bike from their shop, during a crazy discount day and I was so happy about it. Unfortunately, there was a small issue and the wrong size was sent. This was particularly painful considering I live in Switzerland and shipments and customs are always a bit tricky. Nevertheless, I had been in contact almost daily with the customer support, they would call me, updated on the status of the matter and found the best solution to fix the problem.
I think mistakes happens, what matters most is how you handle them, and I must say, they did a wonderful job.
Bike-wise, it arrived in perfect conditions, everything was already built for me.