Reviews for Simplebikestore

Dear Lean, Thank you for your review. Your original claim was answered next day and we have requested additional information from you. As it was during holiday season it took little longer to get back to you by email but we have offered you a solution. We advised to visit local bike shop who could fix the issue if there where any problems with the bike. We have offered reimbursement for the labour cost if the bike shop can confirm there is defect. Since you haven't answered our last email and disappeared I assume everything has been solved and there was no problem with the bike. We strongly advise to assemble the bikes at the local bike shop to avoid situations like this as we believe bike shops has the best expertise when it comes to assembling bikes out of the box. Eddy Simple Bike Store

Dear Steven, Thank you for your review but let me clarify this to you so that the customers that read this know the real situation. You have tested the bike at the physical bike shop on July 23rd and since then communicated with me on WhatsApp and email and told me all the items you like to have and I have made a manual invoice for you on July 26th including all the special parts and you made a bank transfer based on invoice. You made pre-payment for the bike as we told you that we want to avoid situation when we do all the work and order special parts/accessories and then it turns out you don't need it. You where still willing to proceed. At no point you can't tell that this is an online order as you haven't been able order all needed items online and it was fully custom order. Your request was to finish it before August 3rd and the bike was made ready for August 3rd but you texted on August 2nd that you won't be able to come and will collect the bike from us on August 6th. On August 6th you came to the physical shop, Martin showed you the bike, you seen it and approved it as good and rode away with it. Next day you sent the WhatsApp message that you would like to return the bike because it is too long to get into the train. I am sorry but you have tried the bike before placing an order and you went home with the bike from the shop that was made for you. You did not have any of the concerns when you purchased it and we can't accept back the bike that is built for you with all accessories and special parts/accessories and return the money. You can't return the goods purchased at the shop unless this is agreed upon. If you would request a cargo bike to be ordered for you but you are not sure if you want it we would never order it for you as we can't afford to order bikes and then get them back as you change your mind. For the future I recommend to consider all pros and cons before placing your order. You had a chance to try the product before purchasing it and we have been transparent all the way. Giving us bad review because you changed your mind is not fair to someone that has put many hours in making this possible. Eddy Simple Bike Store

Dear Daniel, I am sorry to hear that you feel this way but you are giving wrong facts here. You have sent us the request to cancel the order on August 2nd and we have answered you next day not 3 days later as you are indicating. The bike was no longer with us but at the DHL warehouse which means that we can't simply stop the bike and return it back as logistics network does not work this way. If you don't believe us you can feel free to call DHL and discuss this matter. There was clear communication about the whole process and there where 2 scenarios - first one was for you to receive the parcel and ship it back to us or other option was that we try to pull it out of the DHL network. We explained that we have to drive to DHL depo to collect the parcel which takes time for one of employe to drive there, look for parcel and take it out of the DHL network and we simply can't do it for free and that is not common praxis. Besides DHL is not refunding the shipping fee as the bike has already been collected and was on the way. Cost was explained to you and you agreed to it. European law allows you to return the goods to us but there are terms and conditions in place and you agreed to them when placed your order and the reason for your cancelation where personal not that the product was faulty or damaged. We told clearly that if we go to DHL ourselves to collect the bike there are fees and we can't waive them. You confirmed them upfront and then you accuse us about being a scam despite the fact it has nothing to do with us. You ordered the bike and we shipped it... Eddy Simple Bike Store