Reviews for Simplebikestore

Wanted a very specific phone holder for my bike. This shop was one of the only places that had it. Easy to order, update emails were great fun and it arrived quickly. Thank you Simplebikestore. Best wishes from England.

To much emails with nothing, no track and trace in the beginning Been to the shop in Rotterdam to get a track and trace It seems a wrong Postcode! After contacting DPD I get information: The parcel is lost!! Now they are searching and I am waiting. I bought my bike on 16th of June: INV 19205 ORD14846. Now I don't recommend you. If there is a result I am not negative.

While I ordered from abroad (which of course took time) the order "notice" that I got was some of the funniest notices I've ever seen. It may take some time but their customer service is also excellent.

Uncomplicated and individual processing and nice communication. And I've never received such a cool delivery notification before

Even with some troubles and postponed delivery, it was a great moment when we finally unpacked Woom 4 with my son. Bike arrived in perfect condition and required only minimal effort to start the ride. Best regards, Vasyl Danyliuk

Before my purchase, I contacted customer service. They answered quickly and helped me with my questions. The delivery was fast, and the item was packed with care. I will recommend this shop to my friends.

I ordered a Genesis Flyer and chose to pick it up in store. Additionally I ordered shipment and the bike arrived within ten days to my doorstep. Great service. Thanks again.

Ich hatte ein Produkt im Blick das ich mir kaufen wollte und mit ein paar klicken war die Bestellung gesendet und das Paket kam ein paar Tage später an. Ich habe keine Beschwerden. :)

Mein bestellter Artikel war nicht sofort lieferbar, aber das Team hat mich immer auf dem laufenden gehalten. Nachdem meine Ware beschädigt ankam (Fehler des Lieferdienstes), wurde sich schnell und unkompliziert um Ersatz gekümmert. Auch im Bestellprozess wurde mir freundlich und mit einem Augenzwinkern geholfen.

I was supposed to receive my bike by December. I finnally got my bike by June. No option to cancel, nor refund at any time. Once you have paid you are totally on their hands. Shame on you guys.

The delivery to Lithuania was even quicker then initially advertised. Package arrived nicely packaged and the communication during the order the process was very proactive. Thanks, will order again!

A very well-equipped shop.

The attention and responsiveness Martin and the team at Simple Bike Store gave me made me feel like I was a local who's in the store every week. They made sure I got what I needed all the way in the US. Great experience, thank you!

Long lead time to get my bike but I knew it when I placed the order. It was delivered as per expected. Good packaging for the shipment.

A top transaction, they are super responsive and super helpful. Thanks a lot!

Shipped in the bike i wanted. Easy to organise pickup and they assembled it for me too.

There was a slight issue with the availability of my purchase. The communication about it was quick and clear, and the item arrived exactly (or even before) when the shop said it would. Pleasure doing business with you.

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Lange Lieferzeit, lange Bearbeitung von emails Und warte immer noch auf ein Antwort Sehr schlechte Service und Garantie Abwicklung

Bike crank had a little mark probably caused by shipping, stuff happens I won't hesitate to reorder.

Top bedrijf

Highly recommended seller. Professional staff guiding you all the way from pre-purchase to after delivery. Always being very helpful.

Vertrauenswürdige Abwicklung, alles bestens!

Der Webshop hat tolle Produkte, und die Preise sind kompetitiv. Nach der Bestellung habe ich eine Auftragsbestätigung erhalten und danach einige Tage nichts gehört, ohne Information, wann versandt würde. Erst 5 Tage später kam eine Versandbestätigung. Dass eine Lieferung aus den Niederlanden einige Tage braucht, ist klar. Prinzipiell eine gute Erfahrung, nur ein wenig seltsam, nicht zu wissen in welchem Status die Bestellung war.

I just bought a nice Tenways bike from Simple Bike Store, and before purchase I received nice help through chat. I really like the product, and the price was good. However, the delivery was problematic and there was no proper way to reach them, at least in real-time. The chat could not help with that. There were also problems in the delivery chain (DHL), but that is not the bike company's fault. A great last-mile courier was a true professional, and managed a good end-result, even though there was great potential for a failure. I've had my new bike for two weeks now, and am very happy for the purchase.