The worst online shopping experience
I ordered two bikes in the end of Feb 2021. It was a pre-order to be shipped by the end of Mar. However, the time had come and nothing happened. I contacted support and was told that there's a delay. Well, if something went wrong it's support who're supposed to contact customers and inform them about any changes.
I was contacting them once a week for 1,5 months since then. Responses were always rather ambiguous and obscure – no direct answers to direct questions. At some point communication became really inadequate – like, 'stop writing us, we can't say anything, you just sit and wait for whatever it will take'.
In the mid-Apr I received an SMS from FedEx that they have a package for me that is going to be delivered in three days. That was another surprise because I paid for more expensive and much more reliable (from my experience) DHL delivery. The shop shipped my order with FedEx instead of DHL without even asking me. They said, for speed, but, well, it took more than two weeks instead of three days in the end. Not to mention FedEx's useless tracking system and total lack of information about what's going on with delivery.
As the icing on the cake, the shop is located in Netherlands, but the order was shipped from the UK and thus, I needed to pay VAT in order to receive my package. However, Simple Bike were fair and refunded this money to me within 10 days or so.
Maybe Simple Bike is really good if you just came by their local store, have a small talk with them and buy something from their stock. However, the online shopping experience with them was literally the worst in my entire life.
As for goods, the bikes are really good! It was a couple of State Bycicle Co.'s budgetary single speeds, and they're cost their money and more. A couple of minor defects here and there, but you don't expect a 1500 euros quality from 400 euros bikes, do you? And they're really beautiful too!
