Reviews for Simplebikestore

Very fast response using the website's chat, excellent communication, friendly and helpful. I have ordered a bike on low stock and arrived on the time expected. Thank you!

The people working at the shop are very friendly and helpful. Once our pre-ordered bike had arrived, it was shipped to us. Couldn't have been better. Thank you so much!

Thank you very much, the package arrived. Everything is super and reliable. Спасибо Вам большое :)

Fahrrad wurde mit Expresslieferung wie versprochen sehr schnell geliefert. Da ein Teil nicht lieferbar war - wurde nach telefonischer Abstimmung - eine Alternative geliefert. Bei telefonischer Rückfrage zur Montage wurde sehr nett geholfen. Aus meiner Sicht ist die Montageanleitung bzw. unterstützende Videos noch ausbaufähig. Die Fotos in der Anleitung sind z.B. nicht sehr hilfreich. Alles in allem aber eine Empfehlung!

Placed an order, it was almost simultaneously packed and shipped. My package arrived at my doorstep in Finland within a couple of days. Great service.

Great!

Due to a few hiccups along the way I have given 4 stars. Communication was an issue in areas but they followed up with outstanding customer service once they eventually had the bike in stock.

Good and fast information from start to finish, even through the website's chat feature. No problems with order or shipping of a bike from Rotterdam to Sweden. Reasonable prices and low shipping fees. Would definitely order from these guys again!

After ordering a Marin San Quentin, the bike arrived later than I had hoped, but still in good time, although the shipment from the Netherlands to England was lacking in essential components, meaning the product was out of service for a few days. Following this, the bike has not been formatted to English standard, only to that of Europe; which has the levers switched the wrong way around, this is an easy task with massive benefits to the customer, anything less I would consider lazy. Furthermore once adjusting to the lever orientation (as I am not an engineer and cannot modify hydraulics myself), I have found the bike does not stay in 4th or 5th gear properly, switching between the two with no warning. Now all bikes are delayed for roughly 24hrs in order for a SimpleBikeStore technician to calibrate the entire bike professionally, as it is, as I would describe, a professional bike and needs proper calibration as it is a difficult task. Needless to say the product itself is amazing, and Marin know how to make a bike. But the service I received was sub-par. tl/dr -Wrong lever orientation -Gears not calibrated properly -Bike arrived missing crucial components

Really helpful staff, even thought they were rushed off their feet with bike orders they were good at communicating and really helped me choose the right size frame. I had talked to several other internet bike shops and none had been anywhere near as helpful.

Fast customer service, fast delivery and great value! Thanks

Very easy website to navigate and friendly helpful staff to answer any questions you might have - I would definitely recommend!

Ordered a Wahoo Kickr SNAP on pre-order during the pandemic. Around the anticipated despatch date, I was advised that there was a problem as their supplier had left them short; however, the team followed up, sourced one and got it delivered quickly. Really good customer service.

Super attentive, flexible and kind. My emails were always answered in a timely manner. The box arrived in good condition and shipment was prompt.

The bike was delivered in a timely manner and the whole process for shopping online was super clear and transparent.

Ordered a wahoo kickr snap on pre order, was kept up to date and was shipped in good time. Lovely staff members.

We've ordered a Woom bike with some accessories. It arrived fast and in good condition. Also the communication over the phone was very good. Thank you

Recibí el producto (difícil de encontrar en europa) puntualmente, bien empaquetado y en perfecto estado. El precio era razonable y el producto no decepciona. Sin duda recomendable.

Really pleased with the service I got from the simplebikestore. Always with a friendly and personal touch!

After looking for a bike for a while I came across Simplebikestore and found the perfect one! Messaged to ask a few questions and got an instant response which was friendly and made me want to buy from these guys even more. The email I received informing me that my bike had been shipped was very lovingly written and filled me with joy. The bike itself arrived very quickly in the UK and was extremely well packaged and in pristine condition. The bike is a beaut and I love riding it everywhere, thank you simplebikestore!

I ordered a bike from them.Everything was packed nicely,the components were greased and the delivery was fast.

The service was incredible. The bike was perfect and arrived in no time. I'm surely going to buy again here

Good service, chat always available, deadline as agreed, 5 stars service.

I ordered a bike, which arrived in two days to the UK. Customer service was very helpful and quick to provide an ETA when requested. The bike came without a physical copy of the receipt, other than that, a perfect experience.

Gute und unkomplizierte Beratung und zuverlässige Lieferung der bestellten Ware.