Received the wrong size, Simple Bike Store disagrees
The first negative review I've ever written of a company in my entire life. due to the truly remarkable stubbornness displayed by this company and it's representatives.
I ordered a pair of pants for Black Friday. I'm between sizes and took a gamble on the size 34. What I received was a size 32, as indicated by the inner tag that said '32', and the waist circumference which matched the size chart provided by the manufacturer. The outer (attached) tag said 34. Now, one human with logic could therefore realize something's up, since these two numerical values on these tags are not alike.
Still, with that in mind and image proof combined with measure tape laid out in front of them, this company took the high road and implied the garment in front of me is in fact not saying what it does, nor has the proportions as photographed by myself for their convenience.
When provided with the fact that the second pair of these pants I bought from another retailer was tagged correctly, contradicting their cited claims, they stopped responding to my points and gave non-answers instead.
All I wanted was a mere 17EUR refund for the shipping I ended up paying in frustration, but unfortunately reality did not prevail this time. Now, basic math would indicate this company has spent more time in salaried time responding to my emails then what a refund would've cost them. That in itself gives me some solace, and perhaps tells me there is some deeper poetic justice in all of this.
