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8.7
123 reviews in the last 12 months
86% recommends your company

Reviews for Simplebikestore

  • Total score 9.2
  • Total number of reviews 939
  • Recommendations 94%
  • Page views 30,437

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10

Rapid delivery

This pnline store is absolutely good. Nice prices, rapid delivery.

  • Would you recommend us? Yes
Emanuele , Torino
10

just perfect

super qualitiy and fast delivery

  • Would you recommend us? Yes
Tom , Luxembouirg
4

Lousy experience

I ordered a Frog children's bike on the strength of the fact that your website indicated it was "in stock". Your understanding of that term clearly differs from mine since when I enquired as to the status of the order, two or three weeks after first placing it, it finally emerged that you did not have the bike in stock and were waiting for Frog to deliver it to you. Answers to my questions via the chat and email were a triumph of optimism over any actual knowledge. The bike eventually arrived (after four weeks) on my doorstep with no warning from either SBS or the shipping company. Avoid this company if you can, they're clearly trying their best but have over-reached.

  • Would you recommend us? No
Alexander , Odense

Response from the business owner

I am very sorry for your experience. It was not our intention to have the delay during the transit but sometimes the logistics can't be predicted so something that should happen quickly took longer than anticipated. Once the shipment was shipped there has to be an email received with track and trace code, but what I see is that TNT tried to deliver but you where not at home so there was additional delay for another 1 week. We admit that this was not greatest experience and we are doing all to improve processes in situations like this. If you would like to give us another chance please reach out to us before placing an order and we would provide you with a voucher that would hopefully make it up for you. Once again apologies from our side about the situation. Simple Bike Store Team

10

An absolute pleasure to do business with

We ordered a bike from the far flung reaches of New Zealand and not only secured a very favourable deal but then received the consignment on our doorstep expeditiously and in excellent condition. To cap it off, the product and accessories supplied have more than met our expectations. Can highly recommend this company to any prospective buyer.

  • Would you recommend us? Yes
Jim , Rotorua
10

Snelle levering, voldoet aan verwachting

Ik kan er kort over zijn. Het bestelde onderdeel was voorradig en daardoor snel geleverd.

  • Aanbevelen? Ja
Bob , Berkel en Rodenrijs
10

Exactly what i wanted, plus outstanding customer service

Quick and clear customer service, amazing selection

  • Aanbevelen? Ja
David , Rotterdam
10

swift delivery

love it

  • Would you recommend us? Yes
kresimir , zagreb
4

Misleidende reclame

Ik bestelde een stockmodel, want daar was een mooie korting op. Bij het bestellen van een fiets check je best eerst wanneer hij verstuurd wordt lees je op de site. So I did. 2 weken zou het duren om hem te leveren. Dat is al lang, maar bon, als er verschillende magazijnen zijn kan dat wel dacht ik. Ik heb uiteindelijk 1,5 maand moeten wachten voor deze geleverd werd. Geen proactieve communicatie van de webshop, wel zeer defensief van de medewerkers. Dat ik begrip moest hebben want dat 1. Er iets misgelopen was en dat hij in transit zat 2. Dat de leverancier de fiets nog altijd niet verstuurd had 3. Dat hij vast zat in transit 4. Dat hij nu zeker wel onderweg was Remember, ik kocht een STOCKMODEL. Iets is hier alles behalve eerlijk verlopen.

  • Aanbevelen? Nee
Tine , Antwerpen

Response from the business owner

Dear Tine, What truly is misleading here is the review given. Ordered product is Pre-Order and it has been clearly stated on the website and you have been opted for obligatory checkbox which states following information in order to submit an order: Attention! I confirm that I have contacted SBS about the delivery time of this article! I am aware that item can be a Pre-Order and Terms & Conditions apply! We are monitoring re-supply constantly, but there may be changes that we are not accountable for! This is also on your invoice as a proof that you agreed to that but never contacted us before placing an order. Other than that the same day you placed the order we emailed you to ask which axle kit you would need for the frame with very clear message in it which stated the following: "When we have your answer, we can order the frame kit." So I see this review very misleading which does not reflect the true picture of your experience. Frame was delivered within one month and there have been delays from the manufacturer but we can't fully be responsible for it. Simple Bike Store Team

10

Everything was very correct and fast.

No problems at all. Product arrived in perfect condition. Happy to have so good treatment.

  • Would you recommend us? Yes
Brigita , Ljubljana
10

Effective and fast

Fast and precise delivery.

  • Would you recommend us? Yes
Peter , Stockholm
10

Great customer support, great price, flawless delivery

Ordered a Woom off air 5, got it after 10 days in Bucharest, experienced a 5 star process.

  • Would you recommend us? Yes
Bogdan , Bucharest
8

Later delivery than anticipated

Goods arrived as described but later than anticipated.

  • Would you recommend us? Yes
Borut Kodrič , POBEGI
8

Simple and easy delivery of an internet purchase

Don’t know?! Neither simple bike store nor kiyoh appear anywhere in shopping process. No shipping information whatsoever after payment process

  • Would you recommend us? Yes
Daniel , Eich
10

Sehr positiv

Ich habe online ein Fahrrad bestellt. Das Personal ist sehr höflich, immer in Kontakt. Bei Problemen erhielt ich sofort Antworten bzw. Lösungen. Zuverlässig, Sie können sicher bei ihnen bestellen.

  • Würden Sie uns weiterempfehlen? Ja
Natalia , Kassel
8

quick delivery, good price

quick delivery, good price and clear updates through email

  • Would you recommend us? Yes
FKA , Arnhem
10

Product was easy to find and received exsctly what I ordered.

Simple bike store had the producg i was looking for. Payment processing went smoothly. I am satisfied with the expierience and have a possitive impression with this company.

  • Would you recommend us? Yes
Daniel , Tampere
10

fast and helpfull

very helpful when ordering when I had questions regarding billing. Fast delivery

  • Would you recommend us? Yes
Henrik , Aarhus C
10

Bestellung aus GER - Zustellung und Produkt sehr gut!

Zugegeben war ich anfangs etwas skeptisch in den Niederlanden zu bestellen. Der Versand ist aber ohne Probleme früher als geplant erfolgt. Das Fahrrad hat keine Schäden/Macken (Ware ist 1A). Bin sehr zufrieden und kann nur jeden SimpleBikeStore weiterempfehlen!

  • Würden Sie uns weiterempfehlen? Ja
Ben , Berlin
7

My bike is scattered

Reply was very timely, dealt with the problem quickly, very satisfied For some reason, my bike is scattered and not assembled properly

  • Would you recommend us? Yes
Chan , Macao
8

Over all happy with the process

Pleased with the bike I bought! Only issue I had was that had to write to get an update on the order as I received no information. 3 weeks went by from I ordered until I got my order delivered. Other than that I had no issues.

  • Would you recommend us? Yes
Andreas , Copenhagen

Response from the business owner

Dear Andreas, Thank you for your feedback. The item that was purchased had delivery time stated as 7-21 business days. We shipped the order on 13th day from the moment order was placed. One of the items ordered kept us from fulfilling the order quicker since there where several articles purchased. We still hope that bike is working well and will deliver the happy moments. :) Simple Bike Store Team

8

Good service!

Very easy to navigate - responsive and friendly. Bike arrived in appropriate condition. I would have preferred to have the pre-assembly also include the brakes (as seen with other bikes we have ordered online), but all in all satisfactory.

  • Would you recommend us? Yes
Eduard , Koenigstein

Response from the business owner

Dear Eduard, Thank you for your feedback. It depends of the manufacturer and unfortunately we can't change the way they pack the bikes for transit. Usually there is a reason why it is done that way and for that instance for some brands where more difficult assembly is needed we offer pre-assembly option. We recommend the bikes to be assembled at the bike shop for your own safety and installing/adjusting brakes for shop should be an easy task. Wishing you a great day! Simple Bike Store Team!

10

Oredering was easy, receiving package convenient, staff really helpfull

Ordered the saddle, got an update status about the delivery dates, picked up the saddle from the store, got some additional questions, those where answered perfectly. Great experience

  • Would you recommend us? Yes
Matiss , Rīga
10

Everything sent as expected ti Lithuania

Great so far

  • Would you recommend us? Yes
Ignas , Vilnius
10

Excellent prices, customer service and delivery times

I was very lucky to come across Simple Bike Store. The price of the bike, that I was specifically searching for, at this shop was unbeatable. Customer service was really friendly, the delivery times were short, the delivery costs were very reasonable, the bike arrived in perfect condition. I am so in love with my new bike and I would absolutely recommend everyone buying a bike as well from Simple Bike Store. Greetings from Cologne!

  • Would you recommend us? Yes
Ruta , Cologne
10

Alles OK

Alles in Ordnung, ich bin zufrieden.

  • Würden Sie uns weiterempfehlen? Ja
Ivan , Slowakei

Company details

3 Rochussenstraat A

Rotterdam 3015 EA

010 210 7718

[email protected]

www.simplebikestore.eu/

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