Nederlands
8,8
153 beoordelingen in de laatste 12 maanden
89% beveelt ons aan

Reviews voor Simplebikestore

  • Totaal score 9.2
  • Totaal aantal beoordelingen 908
  • Beveelt ons aan 94%
  • Aantal keer bekeken 25,753

Filters

4

no delivery

To much emails with nothing, no track and trace in the beginning Been to the shop in Rotterdam to get a track and trace It seems a wrong Postcode! After contacting DPD I get information: The parcel is lost!! Now they are searching and I am waiting. I bought my bike on 16th of June: INV 19205 ORD14846. Now I don't recommend you. If there is a result I am not negative.

  • Would you recommend us? No
J.J. , Breda
8

They're hilarious

While I ordered from abroad (which of course took time) the order "notice" that I got was some of the funniest notices I've ever seen. It may take some time but their customer service is also excellent.

  • Would you recommend us? Yes
Samuel , Stockholm
10

Very customer-oriented

Uncomplicated and individual processing and nice communication. And I've never received such a cool delivery notification before

  • Would you recommend us? Yes
Martin Ruf , Saarbrücken
10

Guys still managed to deliver bike to Ukraine and I am thankful for it. My son is enjoying his ride.

Even with some troubles and postponed delivery, it was a great moment when we finally unpacked Woom 4 with my son. Bike arrived in perfect condition and required only minimal effort to start the ride. Best regards, Vasyl Danyliuk

  • Would you recommend us? Yes
Vasyl , Ivano-Frankivsk, Ukraine
10

happy with my customer experience

Before my purchase, I contacted customer service. They answered quickly and helped me with my questions. The delivery was fast, and the item was packed with care. I will recommend this shop to my friends.

  • Would you recommend us? Yes
Laura , Paris
10

Great service and speedy delivery

I ordered a Genesis Flyer and chose to pick it up in store. Additionally I ordered shipment and the bike arrived within ten days to my doorstep. Great service. Thanks again.

  • Would you recommend us? Yes
Tom , Enschede
10

Einfach, schnell und reibungslos

Ich hatte ein Produkt im Blick das ich mir kaufen wollte und mit ein paar klicken war die Bestellung gesendet und das Paket kam ein paar Tage später an. Ich habe keine Beschwerden. :)

  • Würden Sie uns weiterempfehlen? Ja
Nicolas , Braunschweig
10

Freundliche und schnelle Kommunikation. Kompetente Mitarbeiter.

Mein bestellter Artikel war nicht sofort lieferbar, aber das Team hat mich immer auf dem laufenden gehalten. Nachdem meine Ware beschädigt ankam (Fehler des Lieferdienstes), wurde sich schnell und unkompliziert um Ersatz gekümmert. Auch im Bestellprozess wurde mir freundlich und mit einem Augenzwinkern geholfen.

  • Würden Sie uns weiterempfehlen? Ja
Robert , Berlin
1

Lack of honesty. Spend your money somewhere else.

I was supposed to receive my bike by December. I finnally got my bike by June. No option to cancel, nor refund at any time. Once you have paid you are totally on their hands. Shame on you guys.

  • Would you recommend us? No
Manuel , Palma de Mallorca

Reactie van het bedrijf

Dear Manuel, I am sorry for your experience but let us shed some light over the whole situation. If you read our email conversation from the very beginning we have never promised the delivery of this bike in December, before you even placed an order and negotiated lower price than already discounted price on the website you have been told that it won't be December. It was clearly communicated to you that the bike is pre-order from the manufacturer. The fact manufacturer had the delay in producing this particular bike has been communicated with you and I have even sent email directly from the brand explaining the reason behind the delay. Besides you mentioned you need bike sooner so we have offered several alternative bikes but at the end you have told that you will wait for the bike and not going to take any of the alternatives. Pre-Orders can always be cancelled if the cancellation fee is paid and that has also been explained to you. It is the risk once placing pre-orders for bikes that are not yet available and we don't want to be shamed for giving you an opportunity to be the first one to get the item once it is launched and arrives. Once again sorry for the situation but please try to see this situation from the other side. We delivered what we promised and that is important despite the facts manufacturer had the delay. Simple Bike Store Team

10

Nice and fast

The delivery to Lithuania was even quicker then initially advertised. Package arrived nicely packaged and the communication during the order the process was very proactive. Thanks, will order again!

  • Would you recommend us? Yes
Rolandas , Kaunas
10

Professional customer service.

A very well-equipped shop.

  • Aanbevelen? Ja
Michal , Wervershoof
10

Took great care of me!

The attention and responsiveness Martin and the team at Simple Bike Store gave me made me feel like I was a local who's in the store every week. They made sure I got what I needed all the way in the US. Great experience, thank you!

  • Would you recommend us? Yes
David , St Louis
10

So happy with my new bike !

Long lead time to get my bike but I knew it when I placed the order. It was delivered as per expected. Good packaging for the shipment.

  • Would you recommend us? Yes
Guillaume , Lyon
10

Amazing!

A top transaction, they are super responsive and super helpful. Thanks a lot!

  • Would you recommend us? Yes
Emrah Yildirim , Edegem
10

simple, easy, good customer service

Shipped in the bike i wanted. Easy to organise pickup and they assembled it for me too.

  • Would you recommend us? Yes
Elliott , Amsterdam
10

Excellent communication and fast service

There was a slight issue with the availability of my purchase. The communication about it was quick and clear, and the item arrived exactly (or even before) when the shop said it would. Pleasure doing business with you.

  • Would you recommend us? Yes
M , Gdansk
8

Great bike and perfect communication on the international shipping!

...

  • Would you recommend us? Yes
Niclas , Copenhagen
1

Schlecht

Lange Lieferzeit, lange Bearbeitung von emails Und warte immer noch auf ein Antwort Sehr schlechte Service und Garantie Abwicklung

  • Würden Sie uns weiterempfehlen? Nein
Muttalip , Leverkusen

Reactie van het bedrijf

Dear Muttalip, Thank you for your feedback and we highly value your opinion. The bike you have ordered has delivery time between 7-21 business day and it was clearly mentioned in the product description and also during ordering process when items are added to cart. Order has been placed on May 11th and it was shipped on May 22nd. It was 8th business day so we did it faster than in most cases. Therefore we do not agree that the delivery takes long. Besides all emails from your side have been replied, in case you have had urgent case you can always reach us by the phone as well. Apologies from our side if things where not like you expected and we hope that your kid is going to enjoy the bike after all. Simple Bike Store Team

9

everything went smoothly

Bike crank had a little mark probably caused by shipping, stuff happens I won't hesitate to reorder.

  • Would you recommend us? Yes
Alexandre , Geneva
10

Zeer goede service

Top bedrijf

  • Aanbevelen? Ja
Geert , Zonhoven
10

Great service and swift delivery

Highly recommended seller. Professional staff guiding you all the way from pre-purchase to after delivery. Always being very helpful.

  • Would you recommend us? Yes
Paul , Stavanger, NO
10

unkompliziert, schnell, kulant

Vertrauenswürdige Abwicklung, alles bestens!

  • Würden Sie uns weiterempfehlen? Ja
Jörg , Lippstadt
8

Tolles Sortiment, Lieferung etwas langsam

Der Webshop hat tolle Produkte, und die Preise sind kompetitiv. Nach der Bestellung habe ich eine Auftragsbestätigung erhalten und danach einige Tage nichts gehört, ohne Information, wann versandt würde. Erst 5 Tage später kam eine Versandbestätigung. Dass eine Lieferung aus den Niederlanden einige Tage braucht, ist klar. Prinzipiell eine gute Erfahrung, nur ein wenig seltsam, nicht zu wissen in welchem Status die Bestellung war.

  • Würden Sie uns weiterempfehlen? Ja
Jouke , Düsseldorf
8

Good products and presales

I just bought a nice Tenways bike from Simple Bike Store, and before purchase I received nice help through chat. I really like the product, and the price was good. However, the delivery was problematic and there was no proper way to reach them, at least in real-time. The chat could not help with that. There were also problems in the delivery chain (DHL), but that is not the bike company's fault. A great last-mile courier was a true professional, and managed a good end-result, even though there was great potential for a failure. I've had my new bike for two weeks now, and am very happy for the purchase.

  • Would you recommend us? Yes
Lauri , Helsinki, Finland
10

Zeer tevreden

Groot assortiment en snelle levertijden. Bij vragen snel contact en uitleg. Zeker aan te bevelen.

  • Aanbevelen? Ja
Silvie , Swalmen

Bedrijfsgegevens

Rochussenstraat 3 A

3015 EA Rotterdam

010 210 7718

[email protected]

www.simplebikestore.eu/

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