Schöne Produkte und eine Schnelle Lieferung .
There is a large and lovely range to choose from and I like the width! :-)
Hi Regina, Thank you for your kind words! 😊 We’re so glad to hear that you’re happy with our service, delivery, and prices. It’s wonderful to know you’re enjoying our wide range of products—your satisfaction means the world to us! Looking forward to serving you again soon.
This was our third order and again we are delighted with the service. We only order once a year as we are resellers at a Christmas market and offer some items in our relaxation studio. Whilst as a "smaller" customer you have to expect longer delivery times from other wholesalers, eastern trading agencies are always super fast and the service is simply excellent. We look forward to our order every year. Even if products are out of stock, it's not a problem because there is such a large selection that we always find an alternative. Thank you very much and see you next year.
Thank you so much Mario for your thoughtful review! We're thrilled to hear that you're delighted with our service and that we can contribute to the success of your Christmas market and relaxation studio. It’s always a pleasure to work with you, and your kind words about our speed and selection mean the world to us. We’re already looking forward to your next order—see you next year! 😊
Fast delivery.
Thank you Erik for your review and positive feedback on our fast delivery! We're thrilled to hear you were satisfied with the service. If there's anything else we can do to make your experience even better, please let us know. Tack sa mycket!
Thank you for your serious ! It's a pleasure to work again, again and again with you ! :)
Hey Christophe, Thank you so much for the kind words! It’s always a pleasure working with you too, and we're thrilled to hear you’re happy with the service. Looking forward to many more collaborations together! 😊
Originele beoordeling
A big error in the preparation of my parcel resulted in boxes of incense arriving totally unsaleable (putting boxes of incense, which are very fragile, under very heavy merchandise has never been a good idea). I've informed the after-sales service and they've asked me for photos to prove my good faith. I've had it. Not content with making a big mistake, I have to keep proving my good faith to the companies involved. So I have to take photos, download them onto my computer and send them off. Is that all I have to do? I trust this company by ordering from them. I realize that the reverse is not true. It sucks. It's not all I can do to take photos to prove my good faith.
Reliable company
Hi Tamás, Thanks so much for your kind words! We're thrilled to hear you're happy with our products and service. It's always great to know that we're meeting your expectations. Looking forward to working with you again soon!
MEGBÍZHATÓ,PONTOS,SEGÍTŐKÉSZ ÜZLETI PARTNER
Dear András, Thank you very much for your kind feedback! We are very pleased that you were satisfied with our communication and service. It is important for us to be a reliable and helpful business partner. If you need anything in the future, don't hesitate to let us know!
Palo Santo was supposed to be THICK. It had about 40% medium size sticks and had 10% dud sticks ( practically white, light, odorless bits of air). They refunded the duds with no hesitation. These should NOT be declared as THICK. Mini white sage excellent size and quality. Prices great Service great Will use again on condition of no false adveryising ...hint hint
Hi Francesca, Thank you for your honest review and for highlighting areas where we can improve. We're sorry about the inconsistency with the Palo Santo sizing. Your feedback has been incredibly helpful. We're glad you enjoyed the mini white sage and appreciated our service—your experience is really important to us! We'll work hard to ensure that everything matches your expectations, and we look forward to serving you again, with no need for "hinting." 😊
For the second time I have received an uncomplete product and no reply to my complaint. Once I waited 3 weeks for shipment to arrive.
Thank you for your feedback, Mateja, and for bringing this to our attention. We're sorry to hear about your experience. Please reach out to us at the email listed on our website, [email protected] as we haven't received any recent emails from you. We'll make sure to resolve this for you as soon as possible.
Great selection and very good customer service.
Hi Gunnar, Thank you so much for your kind words! We're thrilled to hear that you're happy with our selection and service. It’s always a pleasure working with you!
Super comme toujours
Bonjour Emmanuelle, Merci beaucoup pour vos commentaires ! Nous apprécions votre soutien et nous nous efforçons toujours de nous améliorer. Si vous souhaitez nous faire part d'une expérience particulière, n'hésitez pas à nous en faire part. Nous sommes là pour vous aider ! Nous espérons pouvoir mieux vous servir à l'avenir.
Snelle levering, goede kwaliteit en veel keuze !
Hi Evelyn, Bedankt voor je mooie woorden! Super om te horen dat je tevreden bent met de snelle levering en kwaliteit. We kijken ernaar uit om je weer van dienst te zijn!
I love the products, I love the service, they are super fast with shipping…. Everything is amazing. Thank you
Hi Sandy! Thank you so much for your kind words! We’re thrilled to hear you love our products and service. Your feedback truly means a lot to us! If you have a moment, we’d appreciate it if you could update your review to share your experience with others. Looking forward to serving you again soon!
We have been customers for a long time and the Green Tree from Eastern Trading is an absolute asset to our range, super great scents.
Hi Wanda, Thank you so much for your wonderful review! We're thrilled to hear that you and your team love the Green Tree fragrances. It’s always a pleasure to serve loyal customers like you, and your feedback truly means the world to us. If there's anything else we can do for you or if you’d like to explore more of our range, just let us know!
Great products Good choice
Hi Paul, Thanks a lot for the great review! We're glad u're happy with our products and choices. If there's anything else u need or new products u'd like to explore, don't hesitate to reach out. Have a great day!
Eastern trading supply a lot of similar products i sell in the heaven shop, and there are some we cannot get in the UK. 'Green tree' is a company we love, and your range is excellent. I like to supply a range of quality incense and Eastern trading is one of them.
Hi Paul, Thank you for the kind words! It's great to hear that you love the Green Tree range and that our products fit well with what you offer at the Heaven Shop. We're always here to support you with more of the unique items you can't get in the UK!
Great service, fast shipping and best smells! We are happy and proud to call us an official partner.
Hi Philipp, Thanks a lot for your kind words! We're thrilled to hear that you're happy with our service and the products. and we look forward to continuing our great collaboration!
Since years we are customers from Eastern Trading and all the time we stand in very good and warm contact. Never we had problems or discussions! We like Ibrahem, who is allways very kind and helpfull. With the products and with the delivery we were allways satisfied! At the last delivery we had some problems and we get no answer to our emails. So we send a bad review, because we could not understand, that we get no answer. But directly after our review we got a telephone call from eastern trading. In this call they informed us, that we send our emails to a wrong email adress. So they could not send us an answer because they didn’t get the mail. It was our fault. Now very fast everything is sortet and we are very happy with it. We allways can recommend this company!!!
Thank you so much for your kind words and for being such a loyal customer over the years! It’s great to hear that you've always had positive experiences with us and our products. We are really sorry for the confusion with the last delivery and the email mix-up. but we are glad we could quickly sort things out together. We’re always here to help, so if you need anything else, don’t hesitate to reach out. Thanks again for your trust in us, and we look forward to continuing our warm relationship for many more years!
Originele beoordeling
We did not get all goods we have paid for and we get a very bad quality of sweetgrass, which we want to give back! We send you 2 emails and since 2 weeks we are still waiting for your reply !!! Is ii possible to get an answer???
Vriendelijk, zeer goede en snelle service. Groot assortiment. Ze staan altijd voor je klaar.
Hi Ingrid, Bedankt voor je geweldige review! 😊 We zijn blij te horen dat je zo tevreden bent met onze service en het assortiment. We staan altijd voor je klaar, dus als je iets nodig hebt, aarzel niet om contact op te nemen.
Wie immer gerne wieder
Hi Saskia, Thank you so much for your kind words! We're thrilled to hear that everything was super and that you'd gladly order again. Your satisfaction means a lot to us. Looking forward to your next order!
Love using this company, products are of excellent quality, good communication,the website is easy to navigate and ordering is quick and easy. The only downside is the delivery company UPS ,they delivered my order but wouldn't leave it as I needed to pay freight,never happened to me before, when I've ordered in the past. I thought this was included when I payed on ordering.
Thanks so much for your kind words and for being a loyal customer Lindsay! We're thrilled to hear that you're happy with our products and service. 😊 I’m sorry to hear about the issue with UPS and the unexpected freight payment. we will reach you out to discus other shipping options! If you have any questions or need assistance with anything, feel free to reach out. We’re here to help!
A very very fast and careful delivery. Order very well packaged and protected! A range and variety of fabulous and quality items. An efficient customer service and prices really to discover!
Thanks for the great feedback! We're thrilled to hear you were pleased with our delivery, packaging, and customer service. If you need anything else, just let us know!
Im very impressed by they fast delivery and prompt service really good company thanks
Thank you so much for your kind words, Francesco! We're thrilled to hear that you were impressed with our fast delivery and prompt service. Your satisfaction is our top priority, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for your support!
Everything was perfect. Fast and careful dispatch, quality of the products,... Thank you so much!
Dear Christophe, Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with the fast and careful dispatch and the quality of our products. Thank you again for your kind words and for choosing our services.
Dear Eastern Trading Team, We ordered 40 pcs of Abalone shell, code 7434630256279 (approx. 15 to 16 cm), but we received Abalone shell length approx. 13 cm, please see photos. The difference in the price of 40 pieces is 29.2 €. We expect a credit note and next time that we receive the goods actually ordered. We now have a quantity od abalone 12 - 15 cm in stock that we don't need. But we have no shell 15 - 16 cm. Everything was resolved to our satisfaction, thank you very much. Best regards Radka Příkopová Brichcínová
Dear Příkopová , We sincerely apologize for the inconvenience you have experienced with your recent order. We have attempted to reach you multiple times via email and phone to resolve this issue. Please respond to our attempts to contact you so we can finalize this matter promptly. Thank you for your understanding and cooperation.
Originele beoordeling
Dear Eastern Trading Team, We ordered 40 pcs of Abalone shell, code 7434630256279 (approx. 15 to 16 cm), but we received Abalone shell length approx. 13 cm, please see photos. The difference in the price of 40 pieces is 29.2 €. We expect a credit note and next time that we receive the goods actually ordered. We now have a quantity od abalone 12 - 15 cm in stock that we don't need. But we have no shell 15 - 16 cm. Best regards Radka Příkopová Brichcínová
Dear Příkopová , We sincerely apologize for the inconvenience you have experienced with your recent order. We have attempted to reach you multiple times via email and phone to resolve this issue. Please respond to our attempts to contact you so we can finalize this matter promptly. Thank you for your understanding and cooperation.
Elandstraat 61
3064 AG Rotterdam
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