I had an issue with damaged stock I got a call from customer support And the issue was solved very fast Thank you for your help
Thank you for your feedback! We're delighted to hear that we were able to swiftly resolve the issue with your damaged stock. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Should you need any further assistance in the future, please don't hesitate to reach out. Ibrahem
Amazing service thanks
We're thrilled to hear that you had an amazing experience with our service! Thank you so much for your kind words. Ibrahem
Originele beoordeling
I received my order only to find all the porcelain pieces were smashed. I sent an email with pictures I got no reply The packaging is terrible thin cardboard with one thin layer of bubble wrap it was so bad the items probably smashed before leaving their premises. I would seriously have a word with whoever packed this. Avoid this company
I'm sorry to hear about your experience. We sincerely apologize for the inconvenience caused by the damaged items and the lack of communication. Going forward, please direct all your conversations to [email protected] Your feedback regarding the packaging is duly noted, and we will certainly address this issue with our packing team to prevent such occurrences in the future. Please allow us another chance to make things right. Thank you for your understanding, and we look forward to resolving this matter satisfactorily. Ibrahem
snelle Levering van de order. Ruim assortiment Een aanrader
Geweldig om te horen! Bedankt voor de aanbeveling, Antoin. We blijven ons best doen voor snelle levering en een ruim assortiment Ibrahem
Great products
Hi Ruben, Thanks a bunch for the positive feedback! It's awesome to hear that you're happy with our products and service and we're glad to have met your expectations. If you need anything else please feel free to reach us! Ibrahem
Snelle levering, scherpe prijzen. Alleen jammer dat alles naar wierrook ruikt.
Bedankt voor je feedback! Fijn dat je blij bent met de snelle levering en scherpe prijzen. Sorry voor de geur van wierook, we zullen eraan werken. Als je ons toch zou aanbevelen, waarderen we dat enorm! Laat het ons weten als je nog vragen hebt. Ibrahem
Good service, the products are what I want and the delivery is fast. Overall very good company
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our service, products, and delivery speed. Your recommendation means a lot to us. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future! Ibrahem
Uitstekende kwaliteit, goede service en snelle levering. Ga zo door zou ik zeggen.
Bedankt voor uw vriendelijke woorden! We zijn blij dat u tevreden bent met onze service en levering. We zullen zeker blijven streven naar uitstekende kwaliteit. Ibrahem
The items are perfectly packed. No damages. We are very happy.
Thank you so much for your kind words, Monika! Ensuring customer satisfaction is always our top priority, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future! Ibrahem
Very good customer service.
Dear Claudia, Thanks for your feedback! We're glad you were happy with our service and customer support. Your recommendation is much appreciated. Feel free to contact us anytime if you need help again. Ibrahem
I love your product options but I wish you could accommodate Canadian customers with English and Canadian currency invoices.
Hi Jenny, Thanks for your feedback! We're happy to hear you're enjoying our products. Regarding the English invoice that's an available option, we usually send English invoices to most of our customers outside the EU, but for Canadian dollar invoices unfortunately, our system currently doesn't support them. However, we can generate your invoice in USD if that works for you. Just give us a heads-up. Feel free to reach out if you have any more questions. We're here to assist you! Ibrahem
Originele beoordeling
I love your product options but I wish you could accommodate Canadian customers with English and Canadian dollar invoices.
Hi Jenny, Thanks for your feedback! We're happy to hear you're enjoying our products. You can easily switch to English on our website by clicking the language option located in the top left corner. Regarding Canadian dollar invoices, Unfortunately our system currently doesn't support them. However, we can generate your invoice in USD if that works for you. Just give us a heads-up. Feel free to reach out if you have any more questions. We're here to assist you! Ibrahem
really nice item and selection, good price and quality, but most of te time the stock of the site are not correct with the storage quantity. The delivery service sometimes have some gap with the tracking information. The customer care it's pretty nice, if they need you, they call you and pretend an immediate reply; but if you need them, mnhh well, sometimes you have to wait weeks. some items need more protection for the delivery, like: white sage and fragile stuff.
Thank you for your feedback! We're glad to hear that you appreciate our item selection, pricing, and quality. We apologize for any inconvenience caused by discrepancies in our stock quantity and delivery service. We understand the importance of accurate tracking information and prompt customer care, and we're continuously working to improve in these areas. Your suggestion regarding improved packaging for delicate items like white sage is duly noted and will be taken into consideration for future enhancements. We appreciate your recommendation and hope to serve you even better in the future. Ibrahem
Every time my orders arrive way before I expect them and they are always correct and even have a lift something to say thank you!
Thank you for your kind words! We're glad to hear that you've been satisfied with our service. We always aim to deliver orders promptly and accurately. our customer satisfaction is important to us, and we appreciate your support. If you have any questions or need further assistance, feel free to reach out. We'd be happy to help! Ibrahem
Very easy to deal with, great products, fast delivery.
Thank you for your positive feedback! We're glad to hear that you found our wholesaler easy to deal with and that you're satisfied with the quality of our products and the speed of delivery. We appreciate your recommendation and hope to serve you again in the future! Ibrahem
Se puede mejorar el embalaje, los inciensos llegan aplastados. Y las pulseras con más protección, una vez me llegó una rota.
What I got was good value, but I’m still confused over the empty box
We're sorry to hear about the missing items in your orders. We appreciate your feedback and are looking into this issue to ensure it doesn't happen again. Please contact our customer service team, and we'll make it right. Thank you for bringing this to our attention. Ibrahem
Invoice
Thank you so much for your positive feedback, Nuno! We're delighted to hear that you were pleased with the speed and quality of our service. Your recommendation means a lot to us. Looking forward to serving you again in the future! Ibrahem
Had a problem with a refund but they have been great at trying to resolve the issue as quick as they possibly can
Dear Paul, Thank you for your kind words and patience as we work to resolve your issue. We're committed to ensuring your satisfaction and are glad to hear that our efforts are appreciated. If you need any further assistance, please don't hesitate to reach out. Ibrahem
Hanno risolto un mio problema con estrema cortesia e professionalità. I prodotti offerti sono ottimi. Comprerò ancora. Grazie.
Salve Elena, Siamo lieti di sapere che siamo riusciti a risolvere il tuo problema con cortesia e professionalità. Grazie mille per i tuoi complimenti sui nostri prodotti e per il tuo supporto continuo. Aspettiamo con impazienza il tuo prossimo acquisto! Ibrahem
Very kind customer support. The comissioning was a little slow.
Todo llegó súper rápido , con excelente calidad lo recomiendo
Eerste maal een bestelling geplaatst, en alles is eerlijk en correct verlopen.
Bedankt voor uw vriendelijke woorden, Luc! We zijn blij te horen dat uw eerste bestelling naar wens is verlopen. We kijken ernaar uit u in de toekomst weer van dienst te zijn! Ibrahem
Nice products, was hoping for a little higher quality. But considering the price it is very good. Great customer service.
Dear Linnea, Thank you so much for your feedback and recommendation! We're glad to hear that you're satisfied with our products and customer service. We appreciate your thoughts on quality and will definitely take them into consideration as we strive to improve. Your support means a lot to us! Ibrahem
"Je suis très satisfaite de mon expérience avec ce fournisseur ! Leur rapidité de traitement des commandes est impressionnante et la qualité des produits achetés est excellente. Je recommande vivement leurs services à tous ceux qui recherchent un fournisseur fiable et efficace."
Super
Thank you, Emmanuelle, for your feedback. We're delighted to hear that you had a great experience. Looking forward to serving you again. Ibrahem
But, I really wish you could convert euros to Canadian currency on your website while creating the order.
Thank you for your positive feedback on our prices, Jenny! We appreciate your suggestion about currency conversion and will certainly consider adding a feature to convert euros to Canadian currency for an improved shopping experience. Your input is invaluable to us! Ibrahem
Elandstraat 61
3064 AG Rotterdam
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