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66 beoordelingen in de laatste 12 maanden
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Review overzicht
Beoordelingen benadrukken snelle levering, vriendelijke en behulpzame service en een breed assortiment wierook. De verpakking is over het algemeen goed en de artikelen komen in goede staat aan. Sommige reacties verwijzen naar voorraadproblemen en vertragingen, maar de algehele tevredenheid blijft hoog.
The items are perfectly packed. No damages. We are very happy.
Beveelt aan
19 April 2024
Monika-Jacqueline
Zurich
Thank you so much for your kind words, Monika! Ensuring customer satisfaction is always our top priority, and we're delighted that we could meet your expectations.
Thank you for choosing us, and we look forward to serving you again in the future!
Ibrahem
Very good customer service.
Beveelt aan
11 April 2024
Claudia Rhali
Middelburg
Dear Claudia, Thanks for your feedback! We're glad you were happy with our service and customer support. Your recommendation is much appreciated. Feel free to contact us anytime if you need help again.
Ibrahem
I love your product options but I wish you could accommodate Canadian customers with English and Canadian currency invoices.
Beveelt aan
9 April 2024
JENNY
Castlegar
Hi Jenny, Thanks for your feedback! We're happy to hear you're enjoying our products.
Regarding the English invoice that's an available option, we usually send English invoices to most of our customers outside the EU, but for Canadian dollar invoices unfortunately, our system currently doesn't support them. However, we can generate your invoice in USD if that works for you. Just give us a heads-up.
Feel free to reach out if you have any more questions. We're here to assist you!
Ibrahem
Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
really nice item and selection, good price and quality, but most of te time the stock of the site are not correct with the storage quantity. The delivery service sometimes have some gap with the tracking information. The customer care it's pretty nice, if they need you, they call you and pretend an immediate reply; but if you need them, mnhh well, sometimes you have to wait weeks. some items need more protection for the delivery, like: white sage and fragile stuff.
Beveelt aan
5 April 2024
eleonora
conegliano
Thank you for your feedback! We're glad to hear that you appreciate our item selection, pricing, and quality. We apologize for any inconvenience caused by discrepancies in our stock quantity and delivery service. We understand the importance of accurate tracking information and prompt customer care, and we're continuously working to improve in these areas. Your suggestion regarding improved packaging for delicate items like white sage is duly noted and will be taken into consideration for future enhancements. We appreciate your recommendation and hope to serve you even better in the future.
Ibrahem
Every time my orders arrive way before I expect them and they are always correct and even have a lift something to say thank you!
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31 March 2024
Nola
Ireland
Thank you for your kind words!
We're glad to hear that you've been satisfied with our service. We always aim to deliver orders promptly and accurately. our customer satisfaction is important to us, and we appreciate your support.
If you have any questions or need further assistance, feel free to reach out. We'd be happy to help!
Ibrahem
Very easy to deal with, great products, fast delivery.
Beveelt aan
29 March 2024
Lindsay
Lancashire
Thank you for your positive feedback! We're glad to hear that you found our wholesaler easy to deal with and that you're satisfied with the quality of our products and the speed of delivery.
We appreciate your recommendation and hope to serve you again in the future!
Ibrahem
Se puede mejorar el embalaje, los inciensos llegan aplastados. Y las pulseras con más protección, una vez me llegó una rota.
Beveelt aan
22 March 2024
Tibisay
España
What I got was good value, but I’m still confused over the empty box
Beveelt niet aan
13 March 2024
Stevie
london
We're sorry to hear about the missing items in your orders. We appreciate your feedback and are looking into this issue to ensure it doesn't happen again.
Please contact our customer service team, and we'll make it right. Thank you for bringing this to our attention.
Ibrahem
Invoice
Beveelt aan
1 March 2024
Nuno
Lisbon
Thank you so much for your positive feedback, Nuno! We're delighted to hear that you were pleased with the speed and quality of our service. Your recommendation means a lot to us. Looking forward to serving you again in the future!
Ibrahem
Had a problem with a refund but they have been great at trying to resolve the issue as quick as they possibly can
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27 February 2024
Paul Mccormick
Ballymena
Dear Paul,
Thank you for your kind words and patience as we work to resolve your issue. We're committed to ensuring your satisfaction and are glad to hear that our efforts are appreciated. If you need any further assistance, please don't hesitate to reach out.
Ibrahem
Hanno risolto un mio problema con estrema cortesia e professionalità. I prodotti offerti sono ottimi. Comprerò ancora. Grazie.
Beveelt aan
27 February 2024
elena schiavo
Genova
Salve Elena,
Siamo lieti di sapere che siamo riusciti a risolvere il tuo problema con cortesia e professionalità. Grazie mille per i tuoi complimenti sui nostri prodotti e per il tuo supporto continuo. Aspettiamo con impazienza il tuo prossimo acquisto!
Ibrahem
Very kind customer support. The comissioning was a little slow.
Beveelt aan
26 February 2024
Hans
Budapest
Todo llegó súper rápido , con excelente calidad lo recomiendo
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22 February 2024
Andrea
Barcelona
Eerste maal een bestelling geplaatst, en alles is eerlijk en correct verlopen.
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20 February 2024
Luc
Itterbeek
Bedankt voor uw vriendelijke woorden, Luc! We zijn blij te horen dat uw eerste bestelling naar wens is verlopen. We kijken ernaar uit u in de toekomst weer van dienst te zijn!
Ibrahem
Nice products, was hoping for a little higher quality. But considering the price it is very good. Great customer service.
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10 February 2024
Linnea
Luleå
Dear Linnea,
Thank you so much for your feedback and recommendation! We're glad to hear that you're satisfied with our products and customer service.
We appreciate your thoughts on quality and will definitely take them into consideration as we strive to improve. Your support means a lot to us!
Ibrahem
"Je suis très satisfaite de mon expérience avec ce fournisseur ! Leur rapidité de traitement des commandes est impressionnante et la qualité des produits achetés est excellente. Je recommande vivement leurs services à tous ceux qui recherchent un fournisseur fiable et efficace."
Beveelt aan
8 February 2024
Paméla
FRANCE
Super
Beveelt niet aan
2 February 2024
Emmanuelle
Saint nazaire
Thank you, Emmanuelle, for your feedback.
We're delighted to hear that you had a great experience. Looking forward to serving you again.
Ibrahem
But, I really wish you could convert euros to Canadian currency on your website while creating the order.
Beveelt aan
2 February 2024
JENNY
Castlegar
Thank you for your positive feedback on our prices, Jenny!
We appreciate your suggestion about currency conversion and will certainly consider adding a feature to convert euros to Canadian currency for an improved shopping experience. Your input is invaluable to us!
Ibrahem
Nous sommes ravis de collaborer avec Eastern Trading. Les produits sont bons et la relation cliente est très bien.
Beveelt aan
29 January 2024
Evelyne
Brou
The overall experience was good, very kind support, and fast answers for out letters.
Beveelt aan
24 January 2024
Hans
Budapest
Hi Hans,
Thanks a bunch for your positive feedback! 😊
We're thrilled to hear that you had a good experience with our support team.
If you ever need anything else or have more questions, feel free to drop us a line.
We're here to help!
Ibrahem
Customer-friendly staff and products of good quality and price.
Beveelt aan
22 January 2024
Zahira
Maassluis
Hi Zahira,
Thanks a bunch for your kind words!
We're thrilled to hear that you found our staff friendly and our products up to the mark in terms of quality and pricing.
It's always our aim to provide the best experience for our customers.
If you ever need anything else or have suggestions on how we can make your experience even better, feel free to reach out.
Looking forward to serving you again soon!
Ibrahem
Good Quality products, fast shipping & Excellent customer service! I wish they would remove the tax cost as it is inside of EU.
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19 January 2024
Johanna
Dublin
Hey Johanna!
Appreciate your fantastic feedback! 🌟 We're so happy you love our top-notch products and fast delivery. Making sure you're satisfied is what we're all about! 😊
Quick note on the tax: No worries within the EU—just double-check your VAT number in your profile or shoot us an email!
Can't wait to assist you again soon!
Ibrahem
High quality products,fast delivery,our cooperation was perfect,i totally recommend it
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16 January 2024
Konstantinos
Larisa
Hi Larisa,
Thanks a bunch for your awesome review!
We're thrilled to hear that you're pleased with our high-quality products and speedy delivery.
It's fantastic to know that our cooperation was perfect for you.
If there's anything else you need or if you're thinking about placing another order, feel free to reach out.
We're here to make your experience top-notch every time.
Ibrahem
There is no question how the team is friendly and favorable
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28 December 2023
Arash Asish
Wiesbaden Germany
Hey Arash ,
Thanks a bunch for your kind words! We're thrilled to hear that you've noticed our team's friendly and favorable vibes.
We're here to make your journey with us top-notch!
Looking forward to serving you again soon, and wishing you a happy New Year!
Ibrahem
The goods ar sendet quick, there is only no respond if there is a piece not been send ?
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27 December 2023
carlos janssen
Venlo
Thank you for your review. We appreciate your feedback regarding the quick shipment of your order. We apologize for any delay in responding to your inquiry about an item that was not sent.
Please be assured that we have already sent you an email with the updated invoice and the credit note. Due to the busy holiday season, we are handling a high volume of orders, which might have caused a slight delay in our response. We sincerely apologize for any inconvenience this may have caused.
We are committed to providing the best service to our customers, and your understanding and patience are greatly appreciated. If you have any further questions or concerns, please do not hesitate to contact us.
Gabriela
Elandstraat 61
3064 AG Rotterdam
Branch
Zakelijke Dienstverlening
Specializations
B2B, Overig
Overige bedrijven