As a trans guy, up until I discovered Stravers I thought I had to choose between butch women's shoes, or poor quality boy's shoes made for children. Last week I received a pair of high quality men's shoes in a size that fits. I feel like a million bucks.
Dear Jake, Thank you so much for your kind review, we're glad to hear how happy you are with your new shoes! Enjoy the shoes!
Easy order, fast shipping, excelent quality
Meri, thank you for sharing this with our customers
I love Stravers luxury shoes, however the shipping company they partner with is not good enough for the nice products of Stravers. When I ordered my shoes on the Stravers website I inputted my apartment unit # for the mailing address. Unfortunately the shipping company that Stravers partners with did not take the time to include my apartment unit # on the shipping label so the postal service was unable to deliver my package. I ended up having to go to the post office myself and get my package from them. I love Stravers shoes but am very dissatisfied by this experience, especially given the cost I paid for shipment to the United States
Hello Margaret, Sorry to hear this. The problem was, your adress on the order was incompleet, so the US post could not deliver it and you had to pick up this from the postoffice.
The shoes are terrific and I’d like to buy again, but I’ve since sent back some returns and even wrote to the info email notifying of this and haven’t heard anything back. Not an acknowledgment or reply. I’m still waiting to hear back from someone about the refund and new purchase. Very poor.
Hello Carl, As we told you by email, your parcel arived after 3 weeks, the 13th of april. You send a mail the 12th of april, we answered this the day we received the shoes. We made a refund on the same day.
I am very pleased with my experience from Stavers. My son has Down syndrome, and has very small feet for his age. He needed a pair of dress shoes for his upcoming prom. I searched online extensively, and found Stavers. When given his feet measurements, they didn’t have wide enough shoes for him. I continued my search to no avail. I decided to order from Stavers and try will try to stretch them over a couple of months. It’s a small investment, but the shoes are beautiful! The first pair of all leather (including soles) shoes that I found in size 36; I am thrilled with them! Thank you Stavers!!!!
Real leather products with perfect fit!!
Always top notch
Thank you Paul! We're so glad to be able to help you and others around the world find shoes in difficult to find shoe sizes, That you are happy with and you letting us and others know. This is what we put in all the extra work in for. We hope we can keep helping you find shoes you like in the future. Best regards
The shoes I ordered feel great and I look forward to ordering more now that I know the sizing is perfect.
Paul, Thank you! Just so you know, if you ever are in doubt about your size, you can always mail us for advice
These shoes became a part of an Emily costume and fit very well
Thanks Arto for your amazing rating! And pretty cool you made the shoes an element of your Emily costume!
fast delivery, product as expected
Anne-Marie, thank you for this great review, enjoy your shoes!
It is well made, pretty and seems to be durable. I am so in love with my shoes. Really good service too, my question were answered quickly and the shoes were dispatched in a timely manner. I am very happy overall.
Thank you for this great review Nana! We'e happy to hear you love your new shoes so much!
The employees at Stravers shoes are Professional & attentive I can not fault them they are very customer focused and overall wish their clientele to have a good shopping experience with them I commend their business ethics.
It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.
It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.
I ordered a pair of ankle boots - they arrived very promptly and are very good quality and extremely comfortable. Very impressed!
Leonie, thank you for the 10! We hope we can help you find shoes you love in your size again in the future. Enjoy your new shoes!
I have not received my shoes yet it is taking longer then expected
Hello Geraldine, thank you for sharing your experience. We checked and can see you used the "normal shipping" option wich gives an estimate of 10 shipping days (note shipping days are without the weekends) with that in mind we calculated that the estimated time of arrival would be today but keep in mind that this is an estimate and during this period of the year(black friday, christmas etc.) many delays can occur. Also US customs can hold packages up to 3 weeks before clearing them and this is not something we can control ofcourse. To prevent having to wait a long time we'd advise using the DHL express option in the future (this especially shortens the time at US customs). We ofcourse hope you'll enjoy your shoes as soon as possible!
I found the website easy to navigate and my telephone enquiries were dealt with in a helpful way. A lovely range of reasonably priced quality womens’ footwear is available, including in large sizes. The import duty (destination UK) was considerably more than I expected but maybe that is a sign of the times!
Nicky, thank your for this amazing rating! We're glad we could have been of service and hope you enjoy your new shoes!
Quick shipping, great quality heels, love these guys
Thank you R.L.S. for this amazing rating and sharing your exprerience with us!
Good shoes and fast shipping overseas. Thank you.
Thank you for sharing your experience Yevgeny! We hope you enjoy your new shoes!
Geweldig dat jullie schoenen met bijzondere maten zelf maken. Ik denk dat hier veel vraag naar is. Het zou mooi zijn als jullie konden uitbreiden, bijvoorbeeld met een fysieke vestiging in Den Haag. Ik denk dat als meer mensen bekend raken met jullie diensten en diens hoge kwaliteit, er nog meer valt te behalen! Tegelijkertijd hoeft meer ook niet per se beter te zijn. Mijn advies zou zijn om de winkel nog meer te profileren, bijvoorbeeld middels sociale media.
Dankjewel voor jouw reactie Henk! Stravers bestaat al ruim 63 jaar en we hebben tot eind vorig jaar meerdere fysieke winkels gehad in centrum Amsterdam. We hebben er eind vorig jaar voor gekozen om ons vooral op de webshop te richten omdat dat is waar veruit de meeste behoefte aan is vanuit onze klanten. We hebben nog wel een showroom in Heiloo die iedereen op afspraak kan bezoeken om onze schoenen te passen
I am very happy to have found Stravers that sells my size, which is very small annd normally not available in shoe stores.
Thank you Helen for your kind review
I got couple of shoes from them before with no problem but I recently purchased another pair but when the package came, they are not the shoes I ordered, luckily it is in my size. It's going to cost me more if I send it back for exchange so I decided to keep it, although I felt a bit disappointed. Hopefully they will not repeat the same mistake because I'm planning to get the shoes that I actually want in the future.
Dear Amir, the manufacturer has indeed accidentally made a different sole under the boots at the last reorder. We sent you an email and offered compensation. Unfortunately, we have not received any further response from you
the shoes are good. but the after sales is not sufficient. I returned one pare of shoes for changing a bigger size on 25April, till today6-May,I am still waiting for the new shoes. Several emails have been send, but get no reply.
We are very surprised by your review. When we received the shoes, we were unable to fulfill your request, because the bigger size was no longer available. We sent you an email, asking what you wanted then, but we didn't get a reply anymore. So we refunded the purchase price. We think we could not have done more
I don’t know if it was your fault or the delivery company but I never received the shoes as I am not paying £99 import tax for shoes that cost 94 euros 10 times they said they were delivering and although I was in all day every day they never came to my house even after you had refunded my money Thankyou they called me on my Mobil asking for the money I am sorry if this caused you problems as well but I am not paying inport tax on goods worth 94euros
Dear Janet, We are quite shocked by this review and especially the rating you gave us as it seems that all the troubles you experienced are caused by factors out of our hands. You state that you were told that you had to pay 99 pounds import tax, this is decided by customs since the UK isn't a part of the EU anymore, we can't do anything about this. We contacted the delivery company and they declared that they came to your house 3 times and no one answered the door those times, again we have no say in when they came to your house or how and when they asked you to pay the import tax. Summarized, You ordered shoes with us, we send you the shoes you ordered in a timely manner and when we received the shoes back we refunded you your money right away. This is all we could have done on our end. We are a shoe shop, we are not a delivery company and we are not customs. Please know we are working very hard for our customer satisfaction and a small specialized business like ours can really be hurt by a review like yours.
As a man with very small feet (eu 36), stavers is literally the only place in Europe where I can buy QUALITY premium formal shoes. The shoes are of the highest quality and always fit perfectly. This is my 5th pair now and I only wish they did more double mink strap strap formal styles.
Thank you Rich, we can make you happy. We are expecting new models in your size next week!
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