No Laptop as of yet. Hard to rate.
DHL: "Forwarded to a third party agent." Agent not listed. Please send me some information about where the laptop is located and how and when it will arrive. Thanks for your prompt attention. D. Roddy
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4 June 2026
Donald
Chewelah, Wa, USA
Reactie van Laptop met Linux
Dear Donald,
Thank you for your feedback, and apologies for the delay in your delivery. I've looked into your shipment and can see that the package is still in transit and that delivery is taking longer than what we typically see for the US. The shipment received another tracking update today.
The reason for the extra time is that your delivery address is classified as a remote area, meaning DHL Express does not service it directly. In remote areas, DHL hands the parcel off to a third-party agent for the final leg of delivery. This handover process, unfortunately, adds time to the overall transit and is the cause of the delay you're experiencing. This applies specifically to deliveries in remote areas and is not how our shipments to standard US addresses normally work.
We completely understand the frustration of not having clear visibility on where the package is and when it will arrive. For situations like this, we'd much prefer to help you directly rather than have you waiting without answers. Please reach out to our customer service at [email protected] next time and we'll dig into the tracking with DHL on our end and give you a concrete update.
We'd appreciate the chance to make this right for you.
Sincerely,
LaptopwithLinux