English
8.2
57 reviews in the last 12 months
80% recommends your company

Reviews for Gasspring.ca

  • Total score 8.6
  • Total number of reviews 256
  • Recommendations 89%
  • Page views 3,045

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2

OK for service, misleading on advertisement.

Hi, As a whole your company was good to deal with up to the point that I needed to order an alternate to the suggested one as it was not in stock. I asked for advice on a different length alternate and was referred back to the filter which is difficult to understand. It would also be nice if you proclaimed the fact that you're an American company instead of running under the the Canadian flag for your website as it appears less than honorable to slam tariffs on us and then hide behind our flag to promote your company.

  • Would you recommend us? No
Mike , Crofton BC

Response from the business owner

Hi Mike, Our apologies if you didn't receive the needed help at the time of your purchase. We do have Application Engineers that are willing to assist. If you still need help, please let me know and I will have someone reach out to you. On the website, it does say 'German-engineered, made in the USA. It reflects the Canadian Flag because it's a Canadian website. It also provides our US mailing address. We are not attempting to mislead our consumers. Please let me know if there is anything we can do to better assist you. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

9

Very responsive team

Ordered a single gas spring and received a damaged box that was empty. Contacted the company and they responded immediately, replacing the order. It arrived today. Very happy with their attentiveness.

  • Would you recommend us? Yes
Miles , Toronto

Response from the business owner

Hi Miles, What a great way to start off the workweek by receiving your treasurable feedback. How awesome to had been able to directly assist you when you submitted your email. We hope that the little things like this will always place the online Gas Spring Web-shop first and foremost in your mind, when needing to make another purchase. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

8

good experience

Easy to order arrived in good time error made and i was sent the wrong spring but resolved quickly and without issue

  • Would you recommend us? Yes
David , Winnipeg

Response from the business owner

Hi David, Thanks for sharing with us your experience for your purchase through the online Gas Spring Web-Shop. We want for each potential customer to be able to go through the steps of searching for their requested item, making the purchase and receiving their order, be as simple as possible. We hope that you feedback, will increase our chances of obtaining an order for someone who may be hesitant to make a purchase. :) -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

9

First time so only 4.5 but great

Not a lt to say I ordered and it arrives with no hitches

  • Would you recommend us? Yes
Randy , Burnaby

Response from the business owner

Hi Randy, Thanks for allowing the online Gas Spring Shop to be of service to you. We are pleased that your experience is one that hopefully, brings you back, repeatedly. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

9

Great help from Ian by email.

My only negative is that your website for choosing springs is designed for the professional user. It's not clear for a non-pro like me what the length in inches is for each spring pictured (they all looked the same to me, so I ended up ordering the wrong one.)

  • Would you recommend us? Yes
Timothy Bentley , Toronto

Response from the business owner

Hi Timothy, Thanks for sharing your outlook of the online Gas Spring Shop. We take every customer's feedback of great value for ways to improve, as we move forward in our growth. I will share this with our Teams. We are delighted that Ian was able to assist you. Make sure to keep us in mind when you need to make another purchase. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

10

Website was easy to navigate so I was able to custom build a replacement spring at a much lower cost

It was easy to use the website tools to custom build the springs I required. The springs arrived in just less than 2 weeks. My only comment is that there was no tracking provided so I was getting worried if there was shipping problems.

  • Would you recommend us? Yes
ELLIOTT , Toronto, Ontario, Canada

Response from the business owner

Hi Elliott, We are very appreciative of your valuable feedback of your overall experience. We hope that this brings you back to the online Gas Spring Shop for future purchases. Our IT Team is currently working with UPS with regards to getting the systems to speak to each other so that when an order is ready, that it will automatically send an email with tracking information for a customer's order. We hope that a resolution will be found, soon. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

10

Great service, worked exactly as their simulator predicted.

150 lb hatch door opens and closes with ease.

  • Would you recommend us? Yes
Steve , Cluny

Response from the business owner

Hi Steve, Thank-you for sharing your rewarding experience with the online Gas Spring Web Shop. We are dedicated to ensuring that each customers' overall experience is as valuable as yours. Remember us when you need to make another purchase. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

7

Good

I installed the gasspring on the tractor cab doors and found that they opened too quickly compared to the tractor's original strut.

  • Would you recommend us? Yes
François , Saint-Robert

Response from the business owner

Hi Saint-Robert, Our apologies for that is not what is expected when you make a purchase via the online Gas Spring Web Shop. If you will send me an email, I would love to connect you with one of our Application Engineers that will be happy to assist you with any questions you may have. Please make sure to include your online order number. Look forward to hearing from you soon. Deborah www.gasspringca. [email protected]

2

You sent struts that were not a match

The struts sent were the wrong replacement for the one that was needed.

  • Would you recommend us? No
Murray , Alberta

Response from the business owner

Hello Alberta, Our apologies for this mishap. If you will send an email to the email address below, I will most definitely looking into this immediately. Please be sure to include your online order number, as well. Deborah Customer Support www.gasspring.ca [email protected]

4

I want to love this company.

I have been using Gasspringshop for over 4 years. The websites calculation tool is extremely useful for finding the right spring. The first handful of springs I purchased were actual STABILUS branded springs. They worked great for several years. In more recent years every spring I've purchased has been a HAHN branded spring. I understand HAHN is now a stabilus company but the quality of spring is noticeably lower. The few sets of HAHN springs I've used have failed after 7 months of normal use while the STABILUS springs still perform great after 3+ years. I have made over 20 phone calls to the company in attempt to speak with someone about the quality difference and the availability of the originally used STABILUS springs. I have left multiple voicemails and been transferred to the sales department over 10 times and still haven't been able to speak with someone about the issue. I use a lot gas springs but have been forced to search elsewhere due to lack of response on this issue.

  • Would you recommend us? No
Jesse , Bigfork

Response from the business owner

Hi Jesse, This is disheartening to hear. The online Gas Spring Shop aims to please at all times. Can you please send an email to the email address below and I will be sure to put you in contact with our Application Engineer Team who can assist you with your questions. Deborah Customer Support www.gasspring.ca [email protected]

10

I am a millwright in a thermoplastic cabinet door manufacturing plant.

Easy to understand website, good size selection and fast delivery.

  • Would you recommend us? Yes
Christian , Nicolet

Response from the business owner

Hi Nicolet, Thanks for sharing your experience with us for your recent purchase via the online web-shop. It is one that I most definitely will be sharing with our team, since the relocation/changeover that went into effect on 10.1.2024, as one of our 'power-boosters'. We hope that each and every purchase you do via the online web-shop, be as positive as this one was. Deborah Customer Support www.gasspring.ca

3

SHORT ITEMS IN THE PACKAGE PACKING SLIP QUANTITIES DID NOT MATCH THE ITEM IN THE BOX

STILL WAITING FOR MISSING PARTS FROM MY ORIGINAL ORDER RECEIVED THE MISSING ITEM 2 WEEKS AFTER SEND THEM A MESSAGED

  • Would you recommend us? No
wayne , DIEPPE

Response from the business owner

Hi, As always, we aim to fulfill all orders to include all products that were purchased. We do apologize that this didn't happen with your order. Please send me an email with your complete online order number and I will be focused on finding out what happen to include a very quick resolution for you. I will forward to your email. -Deborah Customer Support [email protected] www.gasspring.ca

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Original review

2

SHORT ITEMS IN THE PACKAGE PACKING SLIP QUANTITIES DID NOT MATCH THE ITEM IN THE BOX

STILL WAITING FOR MISSING PARTS FROM MY ORIGINAL ORDER

  • Would you recommend us? No
wayne , DIEPPE

Response from the business owner

Hi, As always, we aim to fulfill all orders to include all products that were purchased. We do apologize that this didn't happen with your order. Please send me an email with your complete online order number and I will be focused on finding out what happen to include a very quick resolution for you. I will forward to your email. -Deborah Customer Support [email protected] www.gasspring.ca

2

Absolutely no accountability

For my first order I waited 4 months for delivery, even though it showed in stock on the website. I placed an additional order on Sept 5th of this year, and I still do not have the product. I do not know how you even stay in business. James Reimer

  • Would you recommend us? No
James , Winnipeg

Response from the business owner

Hi James, My sincere apologies for the delay you have encountered with receiving your orders. If you will provide me with an email to include your online order number, I will be more than happy to assist you with finding out what the issue is. I look forward to receiving your email. -Deborah Customer Support [email protected] www.gasspring.ca

8

Easy to use website

Overall as a first time customer, I was pleased. The website was easy for ordering. My only complaint is no contact number to verbally reach who I was dealing with when he had an issue with the shipment. Sometimes its just easier to speak with a person.

  • Would you recommend us? Yes
Michele , Calgary

Response from the business owner

Hi Michele, Thanks for sharing your 1st online web-shop order experience with us. We're happy that the process was troublesome. The online web-shop recently relocated from Gastonia, North Carolina to Farmington Hills, Michigan. During this transitional period, the phone number is hidden from the site while all parties involved are vigorously working to resolve the issues they have encountered with the relocation. We are in high hopes of it being noticeable with the next few business days. Thanks again, Deborah Customer Support www.gasspring.ca

4

faulty seal

When i received the spring and installed it the oil leaked out. I contacted them and they said a replacement would be sent. That was about 8 weeks ago and still no replacement

  • Would you recommend us? No
Alan Reed , Lloydminster

Response from the business owner

Hi Alan, That's very troublesome that no one has been in communication with you regarding the issue that you are having; my apologies. If you will please send me your complete online order number, I will more than delighted to look into this further for you. Send to: [email protected]. I look forward to better assisting you once I have received your email. Thanks, Deborah Customer Support www.gasspring.ca

1

They changed the model… so don’t fit

Not too impress Same part same number but the fitting around the is different so does not fit, so I have to work the metal extremities to Make it fit, doesn’t look professional… All this for 2mm !! It’s taking me at lease 2 hours extra work to make all 8 gaspring fit

  • Would you recommend us? No
Eric , Verdun

Response from the business owner

Hi Eric, I'm very sorry that you are having an issue with the gas springs that you purchased.  I would love to be able to better assist you.  Can you send me an email to [email protected] with the date of your purchase and the online order number.  Once received, I can put you in touch with our Application Engineering Team, so that they can assist with helping so that you are not having these difficulties. I look forward to your email. -- Best regards, -Deborah Customer Service www.gasspring.ca

10

Super

Great experience from start to finish

  • Would you recommend us? Yes
Joe , Claresholm

Response from the business owner

Hi Joe, Thanks for your awesome feedback. We are delighted with your experience was one that will lead you back to our website!! Thanks again, -Deborah Customer Support www.gassprings.ca

10

Easy process for first time buyer

I have never purchased a strut before so having a sophisticated configurator was really helpful to understand how it was going to react and to figure out what exact strut I needed. Shipping time was adequate and install was a breeze. Thanks

  • Would you recommend us? Yes
Tom , Vancouver, BC
7

Responsive

We had an issue with the Gaspring size not working for our application. After contacting Gasspring, we were issued a return authorization and received our credit, shortly thereafter. Thank you.

  • Would you recommend us? Yes
Wade , Calgary
10

Thank you

Everything was like ordered

  • Would you recommend us? Yes
Alexandre Rhéaume-Castillo , Québec
10

exactly what I meed

Fast delivery. The parts I received fit perfectly.

  • Would you recommend us? Yes
Charles , Québec
10

Very well designed website

Great detailed information to assist in choosing the exact spring for your specific needs

  • Would you recommend us? Yes
Ted , Barrie
10

Easy ordering and fast delivery

Website was very easy to use and navigate. Prompt reply and service. Fast delivery.

  • Would you recommend us? Yes
Andy Leroux , Sudbury, Ontario, Canada.
10

Excellent Service , Great Product

Great Variety of products!!

  • Would you recommend us? Yes
Mike , Mississauga
10

Works great, calculator is helpful

The calculator got me right in the ballpark. The 120lb trapdoor to my basement now opens at a slight pull and can be left to close on its own softly. Much better than the rope and pulleys that preceded!

  • Would you recommend us? Yes
Benoit , Montreal

Company details

1201 Tulip Drive

Gastonia North Carolina 28052

+1 (704) 810-3526

[email protected]

www.gasspring.ca/

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