I installed the gasspring on the tractor cab doors and found that they opened too quickly compared to the tractor's original strut.
Hi Saint-Robert, Our apologies for that is not what is expected when you make a purchase via the online Gas Spring Web Shop. If you will send me an email, I would love to connect you with one of our Application Engineers that will be happy to assist you with any questions you may have. Please make sure to include your online order number. Look forward to hearing from you soon. Deborah www.gasspringca. [email protected]
The struts sent were the wrong replacement for the one that was needed.
Hello Alberta, Our apologies for this mishap. If you will send an email to the email address below, I will most definitely looking into this immediately. Please be sure to include your online order number, as well. Deborah Customer Support www.gasspring.ca [email protected]
I have been using Gasspringshop for over 4 years. The websites calculation tool is extremely useful for finding the right spring. The first handful of springs I purchased were actual STABILUS branded springs. They worked great for several years. In more recent years every spring I've purchased has been a HAHN branded spring. I understand HAHN is now a stabilus company but the quality of spring is noticeably lower. The few sets of HAHN springs I've used have failed after 7 months of normal use while the STABILUS springs still perform great after 3+ years. I have made over 20 phone calls to the company in attempt to speak with someone about the quality difference and the availability of the originally used STABILUS springs. I have left multiple voicemails and been transferred to the sales department over 10 times and still haven't been able to speak with someone about the issue. I use a lot gas springs but have been forced to search elsewhere due to lack of response on this issue.
Hi Jesse, This is disheartening to hear. The online Gas Spring Shop aims to please at all times. Can you please send an email to the email address below and I will be sure to put you in contact with our Application Engineer Team who can assist you with your questions. Deborah Customer Support www.gasspring.ca [email protected]
Easy to understand website, good size selection and fast delivery.
Hi Nicolet, Thanks for sharing your experience with us for your recent purchase via the online web-shop. It is one that I most definitely will be sharing with our team, since the relocation/changeover that went into effect on 10.1.2024, as one of our 'power-boosters'. We hope that each and every purchase you do via the online web-shop, be as positive as this one was. Deborah Customer Support www.gasspring.ca
STILL WAITING FOR MISSING PARTS FROM MY ORIGINAL ORDER RECEIVED THE MISSING ITEM 2 WEEKS AFTER SEND THEM A MESSAGED
Hi, As always, we aim to fulfill all orders to include all products that were purchased. We do apologize that this didn't happen with your order. Please send me an email with your complete online order number and I will be focused on finding out what happen to include a very quick resolution for you. I will forward to your email. -Deborah Customer Support [email protected] www.gasspring.ca
Original review
STILL WAITING FOR MISSING PARTS FROM MY ORIGINAL ORDER
Hi, As always, we aim to fulfill all orders to include all products that were purchased. We do apologize that this didn't happen with your order. Please send me an email with your complete online order number and I will be focused on finding out what happen to include a very quick resolution for you. I will forward to your email. -Deborah Customer Support [email protected] www.gasspring.ca
For my first order I waited 4 months for delivery, even though it showed in stock on the website. I placed an additional order on Sept 5th of this year, and I still do not have the product. I do not know how you even stay in business. James Reimer
Hi James, My sincere apologies for the delay you have encountered with receiving your orders. If you will provide me with an email to include your online order number, I will be more than happy to assist you with finding out what the issue is. I look forward to receiving your email. -Deborah Customer Support [email protected] www.gasspring.ca
Overall as a first time customer, I was pleased. The website was easy for ordering. My only complaint is no contact number to verbally reach who I was dealing with when he had an issue with the shipment. Sometimes its just easier to speak with a person.
Hi Michele, Thanks for sharing your 1st online web-shop order experience with us. We're happy that the process was troublesome. The online web-shop recently relocated from Gastonia, North Carolina to Farmington Hills, Michigan. During this transitional period, the phone number is hidden from the site while all parties involved are vigorously working to resolve the issues they have encountered with the relocation. We are in high hopes of it being noticeable with the next few business days. Thanks again, Deborah Customer Support www.gasspring.ca
When i received the spring and installed it the oil leaked out. I contacted them and they said a replacement would be sent. That was about 8 weeks ago and still no replacement
Hi Alan, That's very troublesome that no one has been in communication with you regarding the issue that you are having; my apologies. If you will please send me your complete online order number, I will more than delighted to look into this further for you. Send to: [email protected]. I look forward to better assisting you once I have received your email. Thanks, Deborah Customer Support www.gasspring.ca
Not too impress Same part same number but the fitting around the is different so does not fit, so I have to work the metal extremities to Make it fit, doesn’t look professional… All this for 2mm !! It’s taking me at lease 2 hours extra work to make all 8 gaspring fit
Hi Eric, I'm very sorry that you are having an issue with the gas springs that you purchased. I would love to be able to better assist you. Can you send me an email to [email protected] with the date of your purchase and the online order number. Once received, I can put you in touch with our Application Engineering Team, so that they can assist with helping so that you are not having these difficulties. I look forward to your email. -- Best regards, -Deborah Customer Service www.gasspring.ca
Great experience from start to finish
Hi Joe, Thanks for your awesome feedback. We are delighted with your experience was one that will lead you back to our website!! Thanks again, -Deborah Customer Support www.gassprings.ca
I have never purchased a strut before so having a sophisticated configurator was really helpful to understand how it was going to react and to figure out what exact strut I needed. Shipping time was adequate and install was a breeze. Thanks
We had an issue with the Gaspring size not working for our application. After contacting Gasspring, we were issued a return authorization and received our credit, shortly thereafter. Thank you.
Everything was like ordered
Fast delivery. The parts I received fit perfectly.
Great detailed information to assist in choosing the exact spring for your specific needs
Website was very easy to use and navigate. Prompt reply and service. Fast delivery.
Great Variety of products!!
The calculator got me right in the ballpark. The 120lb trapdoor to my basement now opens at a slight pull and can be left to close on its own softly. Much better than the rope and pulleys that preceded!
Good product and fast delivery. Not surprised on duty for Canada
Just replace the old 839531-0075N with this one. Now my Sportrack cargo box stop falling on me when it is open.
Fast delivery
Had a 83 lb floor hatch that needed a gas spring assist so anyone can open or close it safely. There are lots of gas springs for sale on line but there is absolutely no mention of attachments points or hardware. Gasspring.ca has an excellent calculator to help you find the correct spring and tells you exactly where your mounting point locations should be. If I ever need another gas spring Gasspring.ca will be my only go to choice. Well worth the money and time savings.
When we received our order from Gaspring we could see the gas shocks were incorrect. We sent an email to Gasspring to let them know. We sent two emails and made four phone calls, asking for a return authorization. We only received one response saying he had been on holidays. Two weeks later we are still waiting for their response or return authorization.
Would definitely buy here again! Everything is exactly as advertised. I received the product in an acceptable time frame. Use the website to help determine where to install and it was perfect.
Great variety of product to a reasonable price met the delivery times
1201 Tulip Drive
Gastonia North Carolina 28052
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