Not terrible but full of hiccups and I wouldn't use Feelingz again
After confirming multiple times that Feelingz delivers to Macedonia, Romania and a couple of other countries where our employees are located, I was informed by our employee that he could not find Macedonia on the list of countries. After reaching out to customer service, I was informed that they do not in fact deliver to Macedonia and told that this was communicated to me. I insisted that I was told otherwise. After all, this was the whole reason we chose Feelingz: wanting to provide an equal experience for employees abroad. After reaching out to our point of contact (POC), Feelingz found a decent workaround (our employees ordering gifts to the Feelingz office & Feelingz sending them abroad). This took hours to be arranged, and I had to deal with it on my off day.
I had chosen Feelingz in an attempt to reduce my workload, since I thought it would be less of a load than ordering gifts myself through another means. Instead it turned out to be more stressful. I had to contact our employees that this concerns and explain the situation and instruct them on how to order the gifts. I also received feedback from our employees that they enjoyed their gift less due to this complicated workaround. Their gifts will take much longer to ship too.
There were also small things that made me feel like Feelingz is disorganized, like receiving an email from the productie email asking where to send the gift that an employee ordered to their office, even though I'd coordinated with our POC and already sent her their addresses. Then the POC emailed me asking if any employees already placed an order. None of these incidents are awful, but the whole experience was way more hands-on & time-consuming than I'd planned.
I don't want to blame our POC, who was kind the whole way and really tried to make things right. This to me is clearly an issue in Feelingz's internal communication which led to this inconsistency and chaos. Ultimately I wouldn't use Feelingz next time.