Shitty shipment
Ordered one pair of slippers with black friday, exactly the set I wanted to have as extra. As shipping costs were included, I added another set for my daughter for the fun so the costs got spreaded over both sets.
In the received box, only the extra set was included, the ones I wanted to have weren't included - they weren't even picked as the picking slip didn't mention the slippers even though the order status is 'completed'. Something amiss with the order picking process here.
Even though I asked explicitly and politely, Reef didn't respons at all but just informed me they'd refund me for that first set. I complained but as an answer I just got the refund.
So, now I have received that set of slippers I didn't really want in the first place AND I have payed the full shipping costs making those slippers more expensive than I'd wanted to pay for them.
This is not the customer service I expect from an experience brand like Reef. One star because the quality of their goods is great. Not sure if I'll ever buy online again with Reef even though my first order with them went flawlessly - but that one involved their expensive flagship slippers (love them, actually).
