Hi Tony here, I’ve been growing for about 40 years and have been a customer of IGLM for about 7 years and in that time I’ve had seeds that don’t germinated for one reason or another and this company stands behind every seed I purchased. In 2023 I purchased forty seeds, buy 10 get 10 free, out of the 40 seeds I apx. 15 did not germinated or started to and died within a week. ILGM Sent me a coupon for my next purchase that very generous and more than covered cost. I’ve had similar problems over the years and ILGM stood behind every thing I bought. Also there service team is flawless and I give them many thanks for all the help and information they given me. THANK YOU IGLM
Hey Tony, Thank you so much for your loyalty over the years and for sharing your experience with us! We're sorry to hear about the seeds that didn’t germinate, but we're glad we could make things right with the coupon. Your trust in us means a lot, and we’re happy to have been able to support your growing journey. We appreciate your kind words about our service team, and we’re always here to help with anything you need. Thanks again, Tony, and happy growing! Sharon ILGM
Everything's been hassle free so far. I ordered them and receive them within a reasonable amount of days. Now on to germination! Can't wait to see results.
Hey Doug, Thanks for taking the time to write us a review. Have fun growing! Sharon ILGM
Not sure yet I haven't even germinated yet so
Hey Ed, Good luck with your grow! Be sure to share your results with us, we love to hear it. 🌱 Sharon ILGM
I have been buying seeds from Ilgm for years and they have always treated me right! I will always shop here even if I have to buy something somewhere else a time or two. Thanks, Robert! I just bought 20 wedding cake autos and every seed popped. Happy growing to everyone!
Hey Alan, This just made our day! Happy growing! 🌱 Sharon ILGM
Let them.know and was asked how I started them. And then was told to go ahead a try the 4 remaining seeds prior to them either refunding my money or replacing seeds.
Thank you for your review. I'm sorry to hear about your disappointing experience. I want to reiterate that we only ask this in case it's feasible for you, so we can avoid sending multiple reshipments if you encounter more issues in the future. ❤️ We are looking forward to hearing about your results so we can assist you further. Sharon ILGM
I was good
Hey Terry, Thanks for your review! Happy growing! 🌱 Sharon ILGM
I have been a gardener for over 50 years.I have now had 3 successful grows with your seeds. The problem lies in your germination process. In every book I've ever read & every growing experience I've ever had I have germinated in paper towel. The I started using your seed you instruct to put them in water. I have followed your process to the letter.My success has been so bad germinating your way,I use a paper towel always. My success rat your way 30% My way 90% I still think you owe me $ for the lost seeds...But I say whatever, you do as you wish,I'll still order from you. Larry R.
Hi Larry, Thank you for sharing your experience and for being such a loyal customer. We're sorry to hear about the difficulties with germination using our method, but we appreciate your feedback. It's great to know that you've found success with your preferred technique. While we always aim to provide the best possible guidance, we understand every grower has their own approach. We truly value your continued support and will make sure your feedback is shared with our team. Thanks again, Larry, and happy growing! Sharon ILGM
I had a problem with seeds for the first time not germinating. ILGM worked with me and are going to send me seeds. Now that's Customer Service. Thank you! I did the survey for $25 off my next purchase and never received a email about the survey.
Hey Ken, We're thrilled to hear that our team was able to assist you successfully! The coupon code for completing the survey was displayed on the confirmation page. If you missed it, please reply to this message so we can provide it to you. ❤️" Sharon ILGM
Seeds came in no time I love super lemon Haze. Seeds looked good when I got them nice and plump. I will see how awesome it is in 90 days I'll be back for more
Hey Brian, Thanks for your review! Happy growing! 🌱 Sharon ILGM
This is the second time I have bout seeds and I have had quick delivery and my seeds are superb! I highly recommend buying from ILGM!!!
Hey Amanda, Thanks for taking the time to write us a review, you are awesome! Sharon ILGM
Want is wrong with this plant? Can I sent a picture?
Hey Vincent, Of course, our team can help you! Please reply to this email by attaching a picture and providing more details about your growing conditions. This will help us create a ticket for our grow success agent to assist you promptly. We look forward to receiving your email!" Sharon ILGM
ILGM ‘s customer support and integrity set them apart from all others. Would not even consider trying another seed company I had no clue how to start yet grew my first 2 seeds to a nice harvest
Hey Jack, Thank you so much for your kind words! We're thrilled to hear about your successful harvest and are glad we could help you get started. We truly appreciate your support and look forward to being part of your future growing journey! Sharon ILGM
I live in Hawaii,I received my order much quicker than expected. Seeds look lovely and plump. We are ready to start our journey. Mahalo
Hey Gwendolyn, Thanks for taking the time to write us a review, you are awesome! Sharon ILGM
Great company to deal with and fast shipping, backs up their products.
Hey Chris, Thanks for your review. Happy growing! 🌱 Sharon ILGM
I have found the seeds have always germinated as promised. Have looked at other sites but always come back and order from here. The customer experience is just to good to pass up.
Hey Mark, Thanks for your review. This just made our day! Happy growing! 🌱 Sharon ILGM
Outdoor grow is off the charts
Hey Bernie, Thanks for taking the time to write us a review, you are awesome! Sharon ILGM
Recieved 10 seeds on 9/20, sour diesel. Dropped in glass of water nad followed your germination guide. 4 seeds popped in about 30 hours 6 seeds still have not ,its been 4 days."
Hey Rick, Thanks for your review. I'm sorry about your disappointing germination results. This isn't what you should expect from our seeds! Can you kindly get back to this message? When you do, it will open a ticket for one of our grow success specialists to look into immediately! Sharon ILGM
Like always....they delivered the highest quality product at an awesome price. It was again shipped immediately and arrived discretely !! I love ilgm !!
Hey Michael, Thanks for your review! Happy growing! 🌱 Sharon ILGM
ILGM fixed my mistake "I had ordered seeds but I mistakenly ordered feminized verses auto-flower. I tried to contact them immediately after hitting the order button with no success. I sent the support an email and support emailed back the order cant be changed until after i receive the order and return the unopened incorrectly ordered seeds and they would supply the correct version. They have provided me with the correct seeds without fail. I really appreciate “Clare” handling my error. Ive been a customer since 2018 and will continue to be for as long as Im able to grow! Great Job! Great Customer Svce!!!"
Hi Rlane, Thank you so much for taking the time to leave this excellent review. We appreciate your business. I will pass your special thanks on to Clare! ❤️ Sharon ILGM
So far great, bought a mix pack of kush seeds all 5 banana kush didn't grow I did a 24 hour soak to germinate but customer service I think it was Sara replaced all 5 since I germinated 2 in a paper towel and so far looks like they are doing good mango and blackberry doing good the whole time
Hey Cory, Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time! Sharon ILGM
Buying seeds for 10 years, strains vary .... bullshit seeds, none are what they say.... bought over 20 strand and EVERY SEED IS DIFFERENT! No idea what you're gonna get....BE VERY CAREFUL... I STOPPED BUYING SEEDS FROM TH8S JUNK.....DNA GENETICS MUCH BETTER... FU ILGM spent over 1000 dollars and again NOTHING was what they say... plant 5 seeds (same) totally different before and after flower! DO NOT BUY FROM ILGM..... SCAM
Hey Milton, Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Consistency is important to us, and what you've described isn't typical. We’d like to make it right by looking into your orders and finding a solution. Please reach out to our customer support team directly so we can help. We appreciate your loyalty and hope to resolve this for you.❤️ Sharon ILGM
Great service
Thanks for your review! Happy growing! 🌱 Sharon ILGM
Ordered 5 runtz Autoflower seeds (3) didn't germinate last (2) germinated (1) in 3days the other took 7 days but They are trying to make it. Got (3) Replacement seeds trying to germinate (1) of them it's going on (4)days now now root..
Hey Andre, Thank you for your feedback. We’re sorry to hear about the germination issues you're facing. We're glad to hear some of the seeds are progressing, but we understand your frustration with the others. :( Please get back to this message so we can assist you further and ensure you’re satisfied with your purchase. Sharon ILGM
Always a pleasure good quality high yields. Great product
Thanks for taking the time to write us a review, you are awesome! Sharon ILGM
Sent wrong seeds…I informed them of their mistake…they told me to go have it tested…like smoking it wasn’t enough of a test to tell it wasn’t what I ordered. Terrible customer service! I’ll take my business elsewhere from now on. I suggest everyone else does the same thing!
I'm sorry to hear about your disappointing experience. After reviewing your ticket, I understand that you are disappointed because the Super Skunk you received didn't smell or taste like the Super Skunk you were used to in the past. Unfortunately, this statement alone is not sufficient for us to provide free replacements, as many factors could have affected the quality of your bud. Our team double-checked and confirmed that you were sent the strain you originally ordered.As a gesture of goodwill, we are happy to offer you a coupon code. We do hope to see you back in the future. ❤️ Sharon ILGM
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