Great Customer Service, Delivery needs improvment.
First of all your customer service is amazing.
Each time i had an issue they always did the best to resolve it, hence Shapoo to the service awareness of the team.
Secondly, the Delivery of last week was not great from a delivery point of view.
Around 8PM someone knocked on my door, its our neighbor from 10 apartments away, say he found my package on an entrance to his building, so he wanted to make sure we get it as it is meat and cannot stay out.
Luckily it was still cold, so no harm done, but the driver simply through it on a random house on the street, without calling me, without letting us know, and after we marked on their site we do not allow delivery to neighbors.
Very upsetting, though no harm done.
Please make sure your delivery service understands that this is fresh food, and it has to be delivered to a person, not thrown on the street.
Thanks,
Tomer.