Response from the business owner
Dear Emina,
Thank you for sharing your experience. We are sorry to hear that you encountered an issue with your Instant Pot. While this product is generally known for its excellent quality, it can occasionally happen that a manufacturing defect occurs. Fortunately, these cases represent less than 1% of all sold devices, which is significantly below the industry average.
We understand that seeing comments on platforms like Reddit might give the impression that this defect is more common, but it’s important to consider that complaints there often receive disproportionate attention compared to the millions of units sold worldwide. Although achieving a 0% defect rate is technically almost impossible, the brand continuously works to improve product quality further.
At Kenners BV, we prioritize swift and customer-focused solutions. That’s why we resolved your issue quickly and free of charge. It’s unfortunate that you chose not to update your review after we fully addressed the matter to your satisfaction.
Our customers value us highly, as evidenced by over 4,427 reviews with an average score of 9.4. Additionally, 98% of our customers would recommend us. We strive to make every customer happy, even in situations like yours.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us by phone (085 301 2306) or email. We’re here to help!
Kind regards,
The Kenners Team
