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9.7
24 reviews in the last 12 months
100% recommends your company

Reviews for AEDexpert.ie | Medisol

  • Total score 9
  • Total number of reviews 62
  • Recommendations 95%
  • Page views 816

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10

Excellent

Good value, efficient and helpful service. I bought 4 batteries and pads.

  • Would you recommend us? Yes
Susan Auchmuty , Roscommon

Response from the business owner

Thank you for your review Susan. Wishing you a Safe and Happy New Year.

9

exellent

exellent service ups are their WEAK link , much too slow package all over the place!!

  • Would you recommend us? Yes
patrick o'sullivan , cork

Response from the business owner

Thank you for your honest and constructive feedback. We are looking at delivery alternatives as we speak. Hopefully the next time you order from us, it will be much faster.

10

excellent throughout

excellent from start of order to delivery

  • Would you recommend us? Yes
Brendan Keane , Fermoy

Response from the business owner

Your feedback is highly appreciated. Thank you for your business.

9

Fast efficient. Would recommend to a friend

Fast efficient. Would recommend to a friend

  • Would you recommend us? Yes
Saranna , Galway

Response from the business owner

Thank you for your feedback Saranna, we appreciate it.

8

Excellent customer service

Good items delivered well and quickly. Good selection of items in the catalogue also. Particularly impressed with the great customer service staff who were outstanding in helping me also.

  • Would you recommend us? Yes
Kiera , Bray

Response from the business owner

Dear Kiera, Thank you for sharing your experience with us. We are sorry to hear the order process did not go as smoothly as you expected. We indeed do not set up credit accounts for customers that have not ordered from us before, only after 3 orders. This policy is primarily rooted in the unfortunate incidents of fraud we have encountered in the past. However, as your credit check came back fine, we are more than happy to open up a credit account for you next time you order. Simply send over an e-mail with your PO and we are happy to change the payment method. The stock levels and backfill was quite unfortunate in your case. There are global supply issues for training AED units hence why the stock levels were low and the lead time is much longer than you can usually expect from Medisol. Thank you for the kind words regarding the support staff, we appreciate it.

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5

Excellent support staff but account policies too hindering

Was looking to buy a few items which were listed on the website. Tried to setup an account with them but they only provide credit accounts to wholesalers which makes no sense to me. They didn't have one item in stock after all and would take 2-3 months to back fill so ordered an alternative item. Because they wouldn't ship anything until the payment cleared, that item then went out of stock and would also be another 2-3 month backfill so I went with a different supplier altogether for that item. Disappointing processes because had they just provided a credit account and shipped at order, this would have been avoided. I work for a multi million euro, multinational company with impeccable credit but Medisol wouldn't give us a credit account which made for completely unnecessary delays. Highlights - Jeanine in sales was fantastic. She did her utmost to help despite the Medisol policies. I appreciated her hugely and is the sole reason I carried on with the rest of the order at all. Also, the other items I ordered arrived well packaged and quickly, once the payment was cleared of course. Due to not being able to get a credit account, we are unlikely to order from them again.

  • Would you recommend us? No
Kiera , Bray

Response from the business owner

Dear Kiera, Thank you for sharing your experience with us. We are sorry to hear the order process did not go as smoothly as you expected. We indeed do not set up credit accounts for customers that have not ordered from us before, only after 3 orders. This policy is primarily rooted in the unfortunate incidents of fraud we have encountered in the past. However, as your credit check came back fine, we are more than happy to open up a credit account for you next time you order. Simply send over an e-mail with your PO and we are happy to change the payment method. The stock levels and backfill was quite unfortunate in your case. There are global supply issues for training AED units hence why the stock levels were low and the lead time is much longer than you can usually expect from Medisol. Thank you for the kind words regarding the support staff, we appreciate it.

1

Package never arrived

Package never arrived as scheduled.

  • Would you recommend us? No
Emma , Cork

Response from the business owner

Hi Emma, we are sorry to hear your order arrived a bit later than you expected. On the tracking I can see that UPS was experiencing some delays due to uncontrollable events. We are sorry for any inconvenience caused. Your order should have arrived today, we hope everything is sorted. If not, you can always reach out to us at [email protected] or 0818 000127 and we can find a solution together.

10

Arrived quickly, exactly as described.

Easy to order, quick delivery. Long "use by" date. (2 years, which is long for pads, so means they weren't sitting in a warehouse for months on end.

  • Would you recommend us? Yes
Larry Hunt , Limerick
10

Great service

Great fast delivery on item

  • Would you recommend us? Yes
Julie , Meath

Response from the business owner

Thanks for your feedback Julie.

10

Prompt and efficient

Arrived on time and exactly as specified. Great service

  • Would you recommend us? Yes
Gerard , Ballyheigue

Response from the business owner

Glad to hear it Gerard.

10

Very good

Thank you for your excellent service and prompt delivery

  • Would you recommend us? Yes
Sean , Cork
8

Simple ordering and fast delivery

After checking via email that stock was available, ordering was simple from an informative website. Delivered as promised within 7 days. Happy with choice and price of AED product purchased.

  • Would you recommend us? Yes
Brendan , Galway
2

Very poor interaction.

Placed an order on the 2nd. Payment was accepted but no order was shipped. I had to repeatedly contact the customer support line to find out what was the status of my package. It was said to be shipped on the 17th and now on the 24th I have still yet to receive it.

  • Would you recommend us? No
Derek , Carlow

Response from the business owner

Hi Derek, Unfortunately we appear not to have received any of the ''repeated contact with customer support''. For future reference, our correct contact details can be found on our website. We sent you the tracking number on 17 August to enable you to track the delivery of your order. You are able to click on this link and see the current status of your delivery and an estimated time of delivery. Your order is currently in transit to you. We thank you for your feedback, which is invaluable to us and enables us to address any issues and better our service for future customers. We are always open to hear your concerns, you can contact us anytime, using our contact details as shown on our website and are always happy to help and advise in any way.

1

Haven’t received my order yet

Where is my order

  • Would you recommend us? No
Michael , Navan

Response from the business owner

Hi Michael and Stephanie. As per our conversations with you, due to events out of our control, your original order was lost in transit. We immediately sent you a replacement order and the tracking number for this second shipment. On checking the tracking number, I can see that your order is due to arrive with you by the end of the day tomorrow. Again, we apologise for the inconvenience and hope that you have a better experience next time you shop with us. If you have any further problems or questions, please don't hesitate to reach out to us.

10

a pleasure to deal with

Very good service. I booked in my device on line and had a replacement delivered. My queries were looked after and I had a very quick response from Candy who was a pleasure to deal with.

  • Would you recommend us? Yes
Bee , Kildare, Ireland

Response from the business owner

Hi Bee, We are happy to hear that everything went well with your AED servicing. We are always here to help you if you have any problems or questions in the future. We look forward to welcoming you back again.

7

Pretty good, overall.

Due to supplier difficulties, our replacement battery for our AED took over 2 weeks longer than the ETA, Not their fault but a text or email before I had to call them, would have been a nice idea. However, replacement arrived, just hope now I never get an opportunity to have to use the AED.

  • Would you recommend us? Yes
Oliver , Dublin

Response from the business owner

Hi Oliver, We are happy that despite all the stock issues that are currently occurring in the market, we are still able to help our customers. Nevertheless, we apologies for the inconvenience and hope the world-wide situation will take a turn for the better.

10

Huge range and incredible customer service

At Medichem Ireland we have been working with AED Expert / Medisol for many years now and we are extremely happy with their pricing, range of products and in particular their outstanding customer service. They also give customers easy access to all product documentation that you could ever need. We would recommend AED Expert / Medisol to anyone.

  • Would you recommend us? Yes
Barry , Portarlington

Response from the business owner

Hi Barry, Likewise, always a pleasure to be working with you. We always value the relationships with our customers and try our best to provide you and everyone else with the best possible service. We look forward to welcoming you back again.

10

Excellent

Very efficient.............excellent service.........would highly recommend!

  • Would you recommend us? Yes
Norah , Rosmuc/Camus Defibrillators

Response from the business owner

Hi Noah, We are glad to hear that you had such a great experience with us, and we thrive to continue offering great services and support to all our customers. We hope you will always return with pleasure to us.

9

Easy to order and quick turn around

Easy to order and quick turn around

  • Would you recommend us? Yes
lorraine hopkins , TRALEE
8

Very easy to shop but I was not informed that Medisol were out of stock of the product I ordered.

Very good any easy to use website. Product description good and delivery was ok. However, the product I ordered was out of stock and I was put on a waiting list but Medisol charged me full price before they had received the new stock.

  • Would you recommend us? Yes
John , Ireland
9

Excellent

The phone was answered promtply Gordan was exceptionally helpful on the phone

  • Would you recommend us? Yes
Patrick , Dunboyne Ireland
8

Very Good

Happy with this company. Normally very prompt delivery & competitive prices. The most recent purchase: they didn't have the items in stock however the website wasnt live didn't say that however they did arrive reasonably soon after.

  • Would you recommend us? Yes
Mary Dec O'Neill , Kenmare
10

Flawless experience.

Simple online purchasing process of an AED that I would have had to wait for months to receive elsewhere. Thank you.

  • Would you recommend us? Yes
Niamh , Gorey
10

Great

Fast and efficient

  • Would you recommend us? Yes
Tommy Flaherty , Galway
10

Delivered on time a working defibrillator

Very satisfactory

  • Would you recommend us? Yes
Brian , Dublin

Response from the business owner

We are glad you are happy with our service Brian, thank you for your feedback.

10

Fast accurate service

Ordered defibrillator pads which were much cheaper than elsewhere. Long expiry date and fast shipping. Excellent service

  • Would you recommend us? Yes
Ciaran , Dublin

Response from the business owner

Thank you for your feedback Ciaran. We are delighted to hear that everything went according to our high service expectations and we look forward to see you again in the future.

Company details

12 Mercuriusweg

Vlissingen 4382 NC

0818 000127

[email protected]

www.aedexpert.ie

About AEDexpert.ie | Medisol

AEDexpert.ie offers a wide range of Automated External Defibrillators (AED) worldwide shipping of your public defibrillator.

About Medisol

Saving Lives - By 2030, every world citizen has access to an AED within 6 minutes! We are Medisol. We sell AEDs and related CPR products to consumers and resellers. For a competitive price. We give good, impartial and expert advice. With us you order everything easily online. That makes us unique.

www.medisol.nl/

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