We are a recurring customer at GeT Cameras since we are continously expanding our GIGE camera network that we use to monitor and adjust our scientific experiment. The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding examples to implement the cameras in our systems.
Thank you for your positive feedback! We're delighted to hear that you've had a great experience with our products and services. We strive to provide quick shipping, excellent customer service, and top-quality cameras and accessories. It's wonderful to know that our software and coding examples have been useful for integrating our cameras into your systems. Kind regards, Customer Service
Im really surprised that the galaxy gui requires qt4. This is deprecated since years. Maybe an update is necessary The hardware is ok as far as tested
Thank you for your feedback. We are sorry to hear that you are not happy that you needed to install QT4 to make the programming example work. We will upgrade the Linux SDK by the end of July so that the GxViewer and Galaxy Viewer won’t need QT4 anymore. Please note that the existing programming samples still need QT4. If you need assistance, feel free to reach out to our support team at https://www.get-cameras.com/Support. We typically respond within 24 hours, or you can also call us for immediate assistance. Kind regards, Customer Service.
It's been a positive experience, I have felt very supported and followed in all the process to order.
Thank you for your feedback! We're thrilled to hear you found the ordering process fast and easy. It's also fantastic to know you felt supported throughout – that's something we strive for at Get Cameras. We're happy to help in any way we can! Thanks again for letting us know. Warm regards, Customer Service
facile
Thank you sincerely for sharing your feedback. Your input is greatly valued. Best regards, Customer Support
De ondersteuning van Get Cameras is heel goed. Elke vraag wordt heel snel en correct beantwoordt. De producten zelf zien er goed uit en werken naar behoren. Wij twijfelden een beetje omdat we specifiek met een Beckhoff PLC werken voor onze vision toepassingen. Beckhoff vereist een camera die GigE Vision compatible is. De Daheng Imaging camera's zijn volledig compatible en werken perfect in combinatie met onze Beckhoff PLC's.
Thank you for your feedback! We take a lot of pride in our support team, so it's great to know they were able to answer your questions quickly and accurately. We're especially happy to hear the Daheng Imaging cameras are working perfectly for your vision applications! Thanks again for letting us know! Kind regards, Customer Service
just the terms of shippment are a bit funny.
Thank you very much for your feedback. It is highly appreciated. Kind regards, Customer service.
Maintained a good relationship and very good communication from start to finish to purchase the item.
We appreciate you acknowledging the importance of a skilled team! We strive to maintain clear communication throughout the entire buying process. We're happy to hear it went smoothly for you. Thanks for letting us know! Kind regards, Customer service
I liked that your team helped me chose the needed equipment by my description. The items that i have ordered are exactly what i have looked for.
We're glad to hear our team was able to assist you in finding the perfect equipment! Thanks for letting us know! Warm regards, Customer Service
Ordered another 4 cameras. The order arrived quick, was complete and everything seems to be working as intended. Can definitely recommend.
Thanks for letting us know about your recent order! We're thrilled to hear it arrived quickly, complete, and that everything is working perfectly. We truly appreciate your recommendation – it means a lot! Kind regards, Customer service
very good experience
Thank you for your words! We appreciate your feedback and we are happy that you had a nice experience with Get-Cameras. Sincerely, Customer Service.
I did as in your readme-file and got error messages, I already mailed them to you. A really working python example would be VERY useful. regards, Christian
Dear Christian, Sorry that you had difficulties implementing our Python example. Our support team normally reacts in 24 hrs, or you can always call us for immediate support. Also, on our knowledge center we have nice articles How to use our examples programs on specific platforms. https://www.get-cameras.com/machine-vision-knowledge-center If you have any questions, don't hesitate to give us a call for immediate support. Kind regards, Customer service.
Auch eine Eilbestellung über die Weihnachtstage kam pünktlich am 2.1. -wie gewünscht- bei uns an.
Camera's werken goed na wat ondersteuning op afstand. Transportkosten relatief hoog. Get Cameras is goed bereikbaar via mail en telefoon.
Thank you for taking the time to share your feedback. Your input is truly valued. Best regards, Customer Service
Overall experience at GeT Cameras was amazing! Best prices and personal support.
Your feedback is genuinely valued. Thank you sincerely. Warm regards, Customer Service
Good products, nice and sturdy built, excellent performance and wonderful support. Thank you get-cameras team
We sincerely appreciate your feedback. Thank you very much. Kind regards, Customer Service
So far, all components meet expectation, it would be great, though, if 3d models for all components were available.
Thank you for your feedback. While we have 3D models for our cameras, we indeed have no 3D models for our lenses. Most of our customer draw our lens as a cilinder. I forwarded your comments to product management. Kind regards, Customer service.
Please see mentioned below...
Thank you for your feedback. We're delighted to announce recent improvements to our operations, specifically targeted at streamlining our handling costs while upholding the efficiency and swiftness of our delivery services. These enhancements have enabled us to lower our handling costs a lot. Standard handling is reduced from €99 to €19. Hoping to do more business in the future. Kind regards, Customer service.
GeT Cameras in Germany made some photo's of our products to show the performance of their cameras and they looked perfect. Recently we purchased a camera with lens, and LED lights. We are not experienced with machine vision but the installation worked out fine. After installation on our laboratory we were surprised again of the high quality of the photos and the versatility of this system. (options in Galaxy viewer and integration in Python. Recently we had an issue with the software and the customer support was able to give us the relevant information to fix it within one day. The next time we need a camera we will not be looking to other suppliers but contact GeT Cameras immediately.
Your feedback is truly valued and appreciated. Thank you sincerely. Warm regards, Customer Service.
We already have several of your cameras. These are for stock only. Since we are taking them into stock, that means we are happy with them. Only lead time is little bit longer.
We sincerely appreciate your feedback. Thank you very much. Most of our cameras are on local stock, when you order with express we can ship it immediately. If you have a special model, it takes 3-4 weeks, indeed. Kind regards, Customer Service
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Thank you very much for your valuable feedback. We greatly appreciate it. Kind regards, Customer Service
J’ai récemment commandé une caméra GigE avec un objectif pour réaliser un test qui s’est avéré très concluant. Les produits sont de bonnes qualités. L’équipe technique a été très réactive et compétente, en m’accompagnant dans le choix de mon matériel.
Thank you very much for your feedback. It is highly appreciated. Kind regards, Customer service.
good service, fast delivery from stock, however relative high charge for fast delivery
Thank you for your feedback regarding our service and delivery options. We greatly appreciate your input as it helps us continually improve our offerings to better meet your needs. We're pleased to inform you that we've recently made enhancements to our operations aimed at optimizing our handling costs while maintaining the efficiency and speed of our delivery services. As a result, we've successfully lowered our handling costs, which allows us to provide faster delivery options at more competitive rates. Kind regards, Customer support.
In the commercial phase we had maximum support and delivery times were respected. The material is quite good with low and competitive costs.
Thank you for taking the time to share your feedback. Your input is truly valued. Best regards, Customer Service
Ich kaufe regelmäßig Kameras und Objektive bei GetCameras. Ich bin sehr zufrieden mit der Qualität der Kameras und Objektive. Auch der Support von GetCameras ist gut.
We sincerely appreciate your feedback. It means a lot to us. Best regards, Customer Service
I contacted GeT Cameras to help out with selecting the best camera and lens solution for me. They provided great support. I ordered with express and received the products 2 days later :)
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