Terrible flowers and customer service
I had a very disappointing experience with this company. The bouquet delivered was nothing like the one I ordered — neither in colors, number of flowers, nor overall composition. The arrangement I chose clearly showed pink and purple roses and chrysanthemums, but what was delivered had completely different colors and was mostly filled with greenery just to make it look fuller.
When I contacted customer service several times, I only received template responses and excuses about “seasonal variations.” It was obvious from their replies that they hadn’t even looked at the photos I sent. After a while, they simply stopped replying altogether — and when they did respond again, they switched to Dutch, even though all my communication had been in English.
They refused to take any responsibility and only offered a 20% discount code, which I will not use, since I will never order from this company again.
This was a frustrating and disappointing experience, especially since the flowers were meant for a special occasion. The product did not match what was advertised, which under Dutch consumer law qualifies as a non-conforming product. I am legally entitled to a full refund, not a discount code and empty apologies.
Extremely poor customer service, no accountability, and misleading products — I strongly advise others to stay away from this company.
