Response from the business owner
Dear Kath,
Thanks for your review.
We're sorry to hear about your experience. As a marketplace, we operate under the policy that returns and exchanges are not accepted. However, you do have the option to resell the shoes on our platform. If you choose to do so, you'll be paid out within 5 business days after the sale. We try to make this policy as transparent as possible by requiring all customers to actively agree to the return policy before confirming their order.
If you have any further questions or concerns we encourage you to reach out to our customer support.
Sammy | Team Hypeboost