Response from the business owner
Dear Birgette,
We're glad to hear that you found the quality of our products to be good and that our communication about the status of your order was helpful. However, we apologize for any confusion regarding our return policy.
Indeed, as a marketplace, our platform facilitates transactions between buyers and sellers, and returns are generally not accepted. However, we have many successful sellers on our platform, you will be paid out within 5 business days and you are even able to set your own price.
If you have any questions or concerns regarding reselling, please reach out to our customer support and they will be happy to help you.
Sammy | Team Hypeboost