Respuesta del dueño del negocio
Dear Ron,
Thank you for your feedback and for sharing your experience with us.
We appreciate your honesty and will take your suggestions into consideration for improvement. We strive to maintain transparency and provide excellent service to our customers. To ensure clarity, all cancelled or flaked sales will incur a -20EUR fine, deducted automatically from your next payout. We do our best to ensure this policy is as transparent as possible by having sellers actively agree to the fine before listing their shoes for sale. However, we'll definitely explore ways to improve our communication to ensure a smoother experience for our users.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Sammy | Team Hypeboost